Had to file with NJ gaming commission
I had to file with the gaming commission to get them to release my funds. Besides the app being terrible, I’d stay far away from Betinia.
Update: After filing with NJ DGE, they confirmed all of my verification documents were valid and made Betinia verify my account.
Fun
Response from developer
Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Betinia Team
SCAM WARNING: Think Twice Before Using This Online Casino
I won over $3,000, and when I originally opened my account, there was no additional verification requested. My account appeared to be fully verified and I was able to deposit and play without an issue.
However, after I won, my ability to withdraw or deposit money was suddenly blocked due to “verification.” I immediately provided all of the requested information, yet I’ve now spent days waiting and repeatedly chatting with customer service just to access my winnings.
What makes it even more concerning is that while my withdrawal access is restricted, I’m still allowed to continue gambling with the money in my account.
Based on my experience, I would not recommend this app. Holding a customer’s winnings while still allowing them to gamble with those same funds is extremely concerning. I’m still waiting for access to the money I legitimately won.
Response from developer
We are truly sorry to hear about your frustration. We aim to maintain a fair environment for everyone. Since we cannot discuss account details here, please try reaching out via our official support channels so our team can look into this for you.Best regards,The Betinia Team
???
Response from developer
Thank you for sharing your feedback. We appreciate your hopefulness and are sorry for the confusion you've experienced. We want your experience to be clear and enjoyable. Please connect with our live chat support team so we can guide you through the app and look into what happened during your session. Best regards, The Betinia Team
So many reason it’s bad
Response from developer
Dear Customer, We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable, and we’re committed to improving our services. If you have specific concerns, please feel free to contact our support team through live-chat on the website. Best regards, The Betinia Team
Unable to withdraw my winnings
Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Please listen to EVERY BAD REVIEW!! I didn’t 😒
Response from developer
Dear Customer, We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable, and we’re committed to improving our services. If you have specific concerns, please feel free to contact our support team through live-chat on the website. Best regards, The Betinia Team
DONT USE ANY PROMOS
Response from developer
Dear Customer, We appreciate your feedback and understand your frustration. Our team is actively working on improvements, and we’ll take your concerns into account. Please reach out to our support team through live-chat on the website. We’d love to assist you. The Betinia Team
SCAMMERS, Excessive cash out wait time and unnecessary restrictions
Worst casino app
The guidelines is ridiculous
I started playing with 50 bucks. MY withdrawal was $300. Everything was OK. Second withdrawal was $200. Everything was OK
But the third withdrawal was $2500 and there’s asking for verification send pictures of my ID send pictures of my bank statement. I even sent pictures of the card that I use to and the date of the deposit showing the transaction details they still asking for ridiculous information and I still haven’t got my money
Definitely a 0 star Casino
Trust me, I play slot on my phone on every casino APP in NJ and this is the only one that gave me problem to withdraw my winnings Of 2,500 the way, the customer service is ridiculous asking for information that don’t even exist
Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Horrible
Response from developer
Dear Customer, We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is valuable, and we’re committed to improving our services. If you have specific concerns, please feel free to contact our support team through live-chat on the website. Best regards, The Betinia Team
Pretty sure a SCAM
Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Scam!!!
Fast & easy
CHEAT
Response from developer
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team through live-chat on the website, and we'll do our best to resolve this as soon as possible. Best regards, The Betinia Team
Horrible App
STAY FAR AWAY SCAMMERS
Stay away!!!
Response from developer
Dear Customer, We’re sorry to hear about your experience. Please contact our support team through live-chat on the website, so we can assist you further. Best regards, The Betinia Team
HORRIBLE
Response from developer
Dear Customer, We appreciate your feedback and understand your frustration. Our team is actively working on improvements, and we’ll take your concerns into account. Please reach out to our support team through live-chat on the website. We’d love to assist you. The Betinia Team
