MGM Do not adhere to UKGC fairness guidelibes
On recent update the cancelled bets and refunded them without reference to the pundits due to a “app upgrade”. App upgrades are nothing to do with bets under UKGC guidelines.
Voiding valid, accepted consumer bets simply to accommodate tgeir own operational platform migration sets a poor precedent for consumer protection and contract integrity in the UK betting industry.
Update to developer reply Its nice that they SAY in there reply HERE that they take “UKGC compliance” very seriously. However response I got from the customer service complaint I submitted clearly indicate that they don’t otherwise ot would not have contained the phrase “new Sportsbook platform has been updated. As part of this launch, a small selection of open bets have had their stakes refunded” without reference to or contact with the client this is strictly against UKGC fairness guidelines
They accepted the bets. several months perviously and at time of their choosing elected to cancel them without reference to clients, how on earth does betMGM consider that one sided action a balanced response to UKGC fairness rules?
Voiding valid, accepted consumer bets simply to accommodate tgeir own operational platform migration sets a poor precedent for consumer protection and contract integrity in the UK betting industry.
Update to developer reply Its nice that they SAY in there reply HERE that they take “UKGC compliance” very seriously. However response I got from the customer service complaint I submitted clearly indicate that they don’t otherwise ot would not have contained the phrase “new Sportsbook platform has been updated. As part of this launch, a small selection of open bets have had their stakes refunded” without reference to or contact with the client this is strictly against UKGC fairness guidelines
They accepted the bets. several months perviously and at time of their choosing elected to cancel them without reference to clients, how on earth does betMGM consider that one sided action a balanced response to UKGC fairness rules?
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Response from developer
Hi There, We take UKGC compliance seriously. As this relates to a platform migration and specific account details, please contact our support team directly so we can provide a detailed review of your affected bets and clarify the regulatory guidelines applied. Regards, BetMGM
Sickkkk and Scamm🤮
This is a nasty app it don’t pay nothing the scatters don’t come it’s so nasty it makes me sickkk I hope the owner rots in hell💯🙏🏼💯
Trash
Scam
Not worth it
200 free spins gave me £3😂😂😂
Not as good as the previous version.
They removed BTTS and win markets - why??
