Love This Magazine But…..
I can’t even get into the app. I click on it and nothing happens. Even tried opening from the App Store itself but NOTHING! What good is it??!!!
Response from developer
Thank you for taking time to give us a review. We are sorry to hear about your experience we certainly understand you are disappointed. Please be rest assured that you will get access to all your issues included in your account. We will be happy to solve all the problems reported by you. Kindly contact our support team at mdphelp@ziniopro.com quoting 1477928 so they can help you with this. Thanks a lot once again our apologies for the trouble.
Updated App on iPad, no longer opens on device
Response from developer
Thank you for your review, SLS23664. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at mdphelp@ziniopro.com quoting ref #1469801.
Subscription Issues
Can’t download !
Response from developer
Thank you for your review, T7237. In order to help you enjoy the app more, we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at mdphelp@ziniopro.com quoting ref #1386285.
App is always crashing
Response from developer
Thank you for your review, vename2. We are sorry to hear about your experience. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us with more detailed information at mdphelp@ziniopro.com quoting ref 1023294.
Stopped working
Response from developer
Thank you for taking time to give us a review. We are sorry to hear about your experience we certainly understand you are disappointed. Please be rest assured that you will get access to all your issues included in your account. We will be happy to solve all the problems reported by you. Kindly contact our support team at mdphelp@ziniopro.com quoting 1216355 so they can help you with this. Thanks a lot once again our apologies for the trouble.
Perfect app
Response from developer
Thank you for your feedback VestaD. We are delighted that you are enjoying reading your magazines on our app. We are committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. Thanks a lot.
App will not restore purchases
Response from developer
Thank you for your review, Shelly. In order to help you with restoring the issues, we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com quoting ref #1195283.
cannot download new issue
When it worked, it worked well. Enjoyed reading the mags through the app. Now? I can’t even GET the new issues I paid for!
Response from developer
Thanks for taking the time to give us a review, ArlyAnn. Please be assured that you will get access to all the issues included in your account. I If you require further assistance, please send an email to meredithapps@ziniopro.com referring ticket ID 1181980 so our Customer Service team can help you accessing to your magazines. Thanks and have a great day!
Impossible to download magazines
Response from developer
Thank you for your review, Daniellecdmnt. We are really sorry for the inconvenience. In order to investigate this and help you in a better way, please contact us at mdphelp@ziniopro.com quoting ref #1127872.
Downloads error
Response from developer
Thank you for your review, Mmcc5.If you purchased your subscription in-app via your iTunes account, please try to "Restore Purchases". To do this: Firstly double check that you are logged into the correct iTunes account and you have purchased a magazine under that Apple ID In the app go to Account > Restore iTunes Purchases Tap Restore Go to Account > Settings > Preferences > Sync your library > Sync Now > To update the library to show the restored purchases Go to Read and you should now be able to download your issues. If this is not the case, please close the application and open it again to make sure the Read menu reflects the latest information. Please contact us at with more detailed information at mdphelp@ziniopro.com quoting ref #1118347.
Great magazine/ difficult APP
Response from developer
Thank you for your review, LegalQltr. We are really sorry for the inconvenience. In order to help you access the latest issues from your subscription, please contact us at mdphelp@ziniopro.com with a screenshot of your latest purchase receipt and quoting ref #1117230.
Magazines do not download and no support
Conclusion: This app does not work. There is no support. Better to subscribe directly from publisher.
Response from developer
Hi MacRox0910, thanks for your comments. We are very sorry to hear about your experience. In this new app upgrade you need to sign in with email address /account number. You will then get access to you magazines. As you have purchased through iTunes and to fix this issues please contact us at mdphelp@ziniopro.com quoting ref 1116079. Thanks for your review!
Cannot download editions
Response from developer
Thank you for your review, York1722. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at mdphelp@ziniopro.com quoting ref #1106069.
Update needed!
Response from developer
Thank you for your review. We are very sorry for any inconvenience. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. We are not aware of the error you are receiving. Please contact us at mdphelp@ziniopro.com with more detailed information quoting ref #1087017. We are happy to help you!
No Free Trial
Response from developer
Thank you for your review. We are sorry to read that you can't access your free trial subscription and would really like to help you reading and downloading the current issue. To be able to help you better, we kindly ask you to contact out Customer Service team sending an email to mdphelp@ziniopro.com, quoting ref #1059416 in the subject and providing us with all details you consider relevant for your subscription (email address, purchase date, order number, etc). We look forward to hearing back from you. Thank you and have a great rest of your week!
Does not load/always in buffering, updated
UPDATE: The fix came quickly and the app uploaded faster than it previously did. Thanks for listening to the users. We greatly appreciate it!
Response from developer
Thank you for your feedback NiaMassage. ZinioPro is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at mdphelp@ziniopro.com quoting ref #1035943.
Constantly buffing
Thank you
Response from developer
Thanks for taking the time to give us a review, mz.friday. We apologize for any inconvenience this may have caused. The good news is that upon escalating this to our development team they confirmed to have identified the root cause and are busy working to release a fix as soon as possible. Meanwhile, please access the magazine through Better Homes and Gardens website (https://bhg.zinioapps.com/shop). For more detailed information, please contact us at mdphelp@ziniopro.com quoting ref 1035274 so we can help you with this. Thanks a lot.
Difficulty paying with PayPal
Response from developer
Thank you for your feedback Big Fat Honu. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at mdphelp@ziniopro.com quoting ref #1031621.
I can’t see the magazine
Response from developer
Hi Lailaty, thanks for your comments. We are very sorry to hear about your experience. In this new app upgrade you need to go to Account > Sign in > Print + Digital Subscriber then enter your 10 digit account number or email address. You will then get access to you magazines. If you have other feedback about we are here and happy to help, contact us at mdphelp@ziniopro.com quoting ref 1023190. Thanks for your review!
