Best burger and service
Today was my first time trying Betty’s Burgers from the carousel store. As I am a big eater of fast food, this is the best burger I’ve had in a long time (Noosa Classic Surf with added beetroot and pineapple). I also ordered their onion rings which were so crispy yet the onion was soft. They were so huge and there were lots of them.
Bradley took my order as they were very busy. For someone who is only 16, he was so polite and cheerful. When he smiled at me I could tell it was from his heart as his eyes lit up.
While eating my meal, he was cleaning tables - not just removing rubbish but WIPING THEM TOO! He was even pushing the chairs back in.
Well done Bradley and the staff of Betty’s Burgers Carousel 👍🤩😄
Bradley took my order as they were very busy. For someone who is only 16, he was so polite and cheerful. When he smiled at me I could tell it was from his heart as his eyes lit up.
While eating my meal, he was cleaning tables - not just removing rubbish but WIPING THEM TOO! He was even pushing the chairs back in.
Well done Bradley and the staff of Betty’s Burgers Carousel 👍🤩😄
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App is next to impossible to read
This is about the app not the outlet. The outlet is great and I keep going back!!
But sometimes I think the developers never look at what they produce. In this case the light grey text they use is almost impossible to read. Please fix it.
And. When I tried to lodge this issue on line in their app apparently I don’t know my email address of 30 years! It kept saying it wasn’t valid. But to go and try again you have to start all over again. And I still got the same issue!
Please fix it.
But sometimes I think the developers never look at what they produce. In this case the light grey text they use is almost impossible to read. Please fix it.
And. When I tried to lodge this issue on line in their app apparently I don’t know my email address of 30 years! It kept saying it wasn’t valid. But to go and try again you have to start all over again. And I still got the same issue!
Please fix it.
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Can’t log in after registering – very disappointing
I signed up for an account with Betty’s Burgers but have been completely unable to log in since. I’ve tried resetting my password, switching devices, and reinstalling the app — nothing works. It just keeps showing an error. Really frustrating experience, especially for new users. Please fix your login system — it’s disappointing not to be able to use the account after registering.
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Poor App Functioning
I have had numerous problems with the Betty’s App for a while now. After getting all the way through to the payment screen and selecting a credit card and Betty’s dollars, the App has no final button to complete the order. Deleting and reloading the App makes no difference. Deleting and reloading my payment options now has the App endlessly asking me to load a new card, and will not save any data that I have loaded.
Burgers tasty. Betty’s App poor.
Burgers tasty. Betty’s App poor.
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Clunky
My beach club stuff didn’t work for the first few months, now I periodically need to delete and redownload the app because it has issues with the cart. You’d think making these basic ordering apps would be simple since so many have been made by now but there is a still a few here and there that just struggle for whatever reason
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App doesn’t work….still
Gave up trying to order through the app. You get to the payment screen and it freezes. Won’t accept any payment. Have tried to delete the app and reinstall and the issue persists. Even tried to do the same from another ph in be and an iPad. Have given up on their burgers in favour of a competitor instead.
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Completely misleading promotion
Drive specifically to a Betty’s Burgers and download this app to enjoy a free burger upon spending $30 however, at the restaurant after making the order I was told I had to make certain conditions which are not clear.
Extremely misleading and I would highly recommend going to GRILLd instead.
Very poor customer experience
Extremely misleading and I would highly recommend going to GRILLd instead.
Very poor customer experience
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Horrible app
Oh, Betty’s Burgers, thou dost tempt the senses with thy promises of delectable delights! Yet, thy digital portal, the gateway to thy offerings, is a labyrinth most vexing—a vexation to the spirit and a torment to the soul. In this age of swift convenience, thy app stands as a monument to confusion and chaos, a befuddlement most profound.
Lo! Upon launching thy app, I did believe myself transported to a realm of ease, where but a touch of my finger would summon thy burgers to my doorstep. But alas, what folly! For when I sought to select one humble patty to sate mine hunger, lo, the app did mock me by adding not one, but two to mine order! 'Twas not the bounty I desired, but a blunder most grievous.
I didst toil with persistence, attempting to rectify the error. Yet, thy app proved as steadfast in its mischief as Puck in his merry pranks. Buttons that should function with grace respond instead with delay or defiance. Pages that should load with haste linger as a snail upon its trail. And wherefore, I beseech thee, is the ease of amendment? For each correction demanded the patience of Job, the endurance of Hercules.
Oh, Betty, thy burgers may be the food of gods, yet thy app is but the jest of fools. Thy interface is as tangled as a lover's quarrel, thy errors as frequent as the moon's cycles. In my frustration, I did ponder whether thy app's creator was, perchance, an agent of chaos, intent upon driving thy customers to madness.
Betty’s Burgers, hear my lamentation: thy app is a tragedy worthy of the Bard himself. Restore it to order, lest thy patrons flee to rivals less vexing. For what use are the tastiest burgers if the means to acquire them is as burdensome as dragging a millstone? Do heed my words, and mend this technological travesty, that thou mayst reclaim the favor of those who hunger for thy fare.
Until then, dear Betty, I shall mourn the promise of thy burgers and curse the folly of thy app, which hath brought me naught but woe.
Lo! Upon launching thy app, I did believe myself transported to a realm of ease, where but a touch of my finger would summon thy burgers to my doorstep. But alas, what folly! For when I sought to select one humble patty to sate mine hunger, lo, the app did mock me by adding not one, but two to mine order! 'Twas not the bounty I desired, but a blunder most grievous.
I didst toil with persistence, attempting to rectify the error. Yet, thy app proved as steadfast in its mischief as Puck in his merry pranks. Buttons that should function with grace respond instead with delay or defiance. Pages that should load with haste linger as a snail upon its trail. And wherefore, I beseech thee, is the ease of amendment? For each correction demanded the patience of Job, the endurance of Hercules.
Oh, Betty, thy burgers may be the food of gods, yet thy app is but the jest of fools. Thy interface is as tangled as a lover's quarrel, thy errors as frequent as the moon's cycles. In my frustration, I did ponder whether thy app's creator was, perchance, an agent of chaos, intent upon driving thy customers to madness.
Betty’s Burgers, hear my lamentation: thy app is a tragedy worthy of the Bard himself. Restore it to order, lest thy patrons flee to rivals less vexing. For what use are the tastiest burgers if the means to acquire them is as burdensome as dragging a millstone? Do heed my words, and mend this technological travesty, that thou mayst reclaim the favor of those who hunger for thy fare.
Until then, dear Betty, I shall mourn the promise of thy burgers and curse the folly of thy app, which hath brought me naught but woe.
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Absolutely does not work
Keeps crashing. Said I couldn’t use the app until I updated but I was already on the latest version. Deleted it and redownloaded. Kept saying my cart ‘had items no longer available’ even though all I had added were fries, then it kept asking me to ‘confirm my location’ even though I had already done so. This also didn’t work. Absolute nonsense. We ended up at the back of a very long line and getting our food much later because we didn’t line up as were going to use the app. Absolutely ridiculous.
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App doesn’t register the purchase
You choose what you want to consume, put it in the cart, choose the location, pay, get charged for the order, and the screen freezes while loading. The same thing happened to my partner on his app, and then the store doesn't receive your order. I had to show my app, show the money came out of my account and wait extra for the order to get ready.
Since it happened the same with my partner, I won't be ordering through the app any time soon.
- This review is about the app, not the store or products
Since it happened the same with my partner, I won't be ordering through the app any time soon.
- This review is about the app, not the store or products
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Please fix these really basic bugs
I’ve had this issue twice now that’s basically the same problem but in different parts of the app. When the last store I ordered from (Newstead) closed and I tried to order from a new store (Howard Smith Wharves), it came up with a error message to the effect saying that it couldn’t find my store and to please select another store, and when I hit “ok” it would just take me back to the last page rather than a page to select a new store. The only way to solve this was to delete the app, re-download it and re-log in and re-order everything from scratch. Similar issue happed when I had left a promotional burger in my basket (brazed pork belly burger). For whatever reason I didn’t complete the order, but a week or so later when I came back to order, it was still in the basket, and when I went to check out, I got an error message saying to the effect of “one of the items in your basket is no longer available” and hitting “ok” only bought me back to the previous screen, so once again, the only way to fix this was to delete, re-download, re-login and re-enter my order. Please fix this, would be much appreciated, thanks
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Great food. Unreliable app.
Ever since the app was upgraded done time ago, the app has been unreliable. I keep reporting problems and new ones keep appearing. Latest was money taken but order doesn’t complete or get sent to store. The only fix has been to delete and reinstall. Had to do it twice this year so far. The old app was fine and didn’t need replacing.
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Betty’s Best Scamurgers
SCAM APP *SCAM*
Name one Australian
Membership App that doesn’t reward customers for their loyalty? Very UnAustralia. Though some are just for ordering like KFC, they don’t claim to be “Besties” and have some genuine offers to their loyal App users.
No reward for Besties or loyalty “Betty’s Beach Club” does nothing, nor can you earn reward points like “Betty’s Credit” on purchases? Really no point except Betty’s Beach Bums can understand your purchase behavior and give you nothing in return. Not 0.001% back for your information and App so called offers save $1.50 on a 3 meal combo purchase.
Even McCers give back well over 10% in rewards, and Grill’d give you a burger after 7 purchases and a drink after 5 and do loads of good in the community.
Betty’s marketing Bums tried to copy loyalty and membership rewards #Failed. Shows if you keep copying ideas like “In and Out” and other peoples Apps, cheaters never prosper.
If this is how you treat your Besties, my real BFFs will go to a Club that is more genuine and knows that loyalty is a two way friendship.
Food is okay, App is a **SCAM**
Name one Australian
Membership App that doesn’t reward customers for their loyalty? Very UnAustralia. Though some are just for ordering like KFC, they don’t claim to be “Besties” and have some genuine offers to their loyal App users.
No reward for Besties or loyalty “Betty’s Beach Club” does nothing, nor can you earn reward points like “Betty’s Credit” on purchases? Really no point except Betty’s Beach Bums can understand your purchase behavior and give you nothing in return. Not 0.001% back for your information and App so called offers save $1.50 on a 3 meal combo purchase.
Even McCers give back well over 10% in rewards, and Grill’d give you a burger after 7 purchases and a drink after 5 and do loads of good in the community.
Betty’s marketing Bums tried to copy loyalty and membership rewards #Failed. Shows if you keep copying ideas like “In and Out” and other peoples Apps, cheaters never prosper.
If this is how you treat your Besties, my real BFFs will go to a Club that is more genuine and knows that loyalty is a two way friendship.
Food is okay, App is a **SCAM**
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Not a good app but great burgers
The app doesn’t come close to your competitors. If you create an order then have to change location you lose the order. You can’t edit an order. You have to change location to delete it then change location back and start again. Love the burgers so I persevere but please fix the app.
Confusing app
I found this app really confusing. Hard to tell what you’ve ordered, if you’ve paid or how to navigate through to checkout or even if you’ve managed to order. Think you should test this with customers to add in the designs needed to make this app more user friendly. Seems like one step is missing at every stage
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Awful awful app
I have a gift card that I cannot redeem because I cannot log into this horrible app. I kept getting errors trying to create an account through the app, so I gave up on the app and went to the website to create an account. The website worked, but I still couldn’t use these details to log into the app. The best part is that I can’t redeem my gift card without using the app. Awful experience.
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Better to order on Menulog or another apps.
Doesn’t flag the restaurant location near your order, ended up ordering a meal in another state. If you make an order there is no contact details to the restaurants or a way to cancel through the app.
We had to wait for the email to contact the restaurant. Couldn’t cancel, couldn’t refund. Had to just order again, and yes, pay again.
Other apps do the same, and more responsive.
We had to wait for the email to contact the restaurant. Couldn’t cancel, couldn’t refund. Had to just order again, and yes, pay again.
Other apps do the same, and more responsive.
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App not working and late orders
When the app works, the estimated pick up time is always out. You normally have to wait an extra 10min.
Today the app wasn’t working to place an order. It would loop at the pay now screen. App was up to date and I was in mobile reception. Went to provide feedback within the app, but it came up with an error when I went to submit.
Today the app wasn’t working to place an order. It would loop at the pay now screen. App was up to date and I was in mobile reception. Went to provide feedback within the app, but it came up with an error when I went to submit.
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App is very handy
App is great for ordering but would be better if a text message was sent to alert when order is ready as time frames sometimes are incorrect
Awesome but…
The app is great - it’s easy to use and user friendly, however besides going bunless, there’s no option to change the bun to GF friendly? Not the biggest deal, happy to go into store to order but it would save me a trip if I’m ever needing to preorder.