Good Experience, but Fees Could Be Lower
So far, I’ve had a good experience with Beyond Finance. However, I think their fees could be lower. I would like to see the fee reduced to around 15%, or possibly adjusted based on how much savings or discount is achieved when a settlement offer is negotiated. I think a performance-based fee structure would make the service feel more fair and beneficial to customers.
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Incredible
Team very patient and extremely helpful
Happy
Excellent service the staff are very understanding and helpful thank you
Fed up
I am absolutely at my breaking point - 4 years into this program and still not done- my credit card was re-negotiated 5-6 times- when I was finally told of a revolutionary offer I had to pay an extra $200 and 4 months later I was told an amount that would pay off my acct- $3,654,58 I paid it - 2 months later I am now getting told I can not get my funds back due to going back into negotiation with the creditor due to a payment they never looked into 4 months ago - I am beyond frustrated with the horrible communication of inaccurate statements and not ever made aware of their inability to negotiate an acct of mine for over 4 years now
UPDATE- to respond to Beyond's response - my account has been escalated numerous times in the last few months due to this issue with no help at all - I was lied to and told by numerous beyond employees if I pay x amount it will pay off the last two cards that I had been making payments on and told payments were being made towards the creditors for months- that was a lie come to find, i was also paying fees that whole time. For over a month I was told I was in "graduation" transition "so just be patient" I kept calling and told different things every time I called and no one knew what was going on and I had to finally talk to a supervisor to be told by him my money is still there and being held for the cards balance when it gets renegotiated (I was not told until this point that my card was even back in negotiations) only to then be told just as of last night that the money did not go towards the cards balance bc instead they had it go to fees they created and never made me aware of - I should be made aware of what is happening with my money if there is a change I should be given my money back and allowed to re-evaluate a plan for my account to move forward- instead beyond had other plans of their own- a refund is necessary due to the constant inconsistent statements made by beyond these last few months as well as the inconsistencies in their own system. they will tell you one thing while charging you for something completely different and they are now blaming me for not knowing something no one ever told me- I need this fixed my money was stolen at this point
UPDATE- to respond to Beyond's response - my account has been escalated numerous times in the last few months due to this issue with no help at all - I was lied to and told by numerous beyond employees if I pay x amount it will pay off the last two cards that I had been making payments on and told payments were being made towards the creditors for months- that was a lie come to find, i was also paying fees that whole time. For over a month I was told I was in "graduation" transition "so just be patient" I kept calling and told different things every time I called and no one knew what was going on and I had to finally talk to a supervisor to be told by him my money is still there and being held for the cards balance when it gets renegotiated (I was not told until this point that my card was even back in negotiations) only to then be told just as of last night that the money did not go towards the cards balance bc instead they had it go to fees they created and never made me aware of - I should be made aware of what is happening with my money if there is a change I should be given my money back and allowed to re-evaluate a plan for my account to move forward- instead beyond had other plans of their own- a refund is necessary due to the constant inconsistent statements made by beyond these last few months as well as the inconsistencies in their own system. they will tell you one thing while charging you for something completely different and they are now blaming me for not knowing something no one ever told me- I need this fixed my money was stolen at this point
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Support
I just started on the plan, I feel I have a lot of support with this team, looking forward to becoming debt free one day.
Constant updates
I can never just click on the app and it works. It’s always update like why do I have to spend all this time every month and this has been going on for that last year
Best debt consolidation group
The staff is very knowledgeable and works with you and takes their time to explain everything to you
An Exceptional Service
Beyond Finance doesn’t just provide caring, competent support for debt relief, they provide financial re-education and therapy for recovery from financial trauma, bullying, and abuse. Everyone I’ve met is consistently intelligent, well-trained, and kind. Many people who work for Beyond have been through Beyond’s program.
For the first time in my adult life, I am experiencing financial peace.
And the App is simply excellent. It makes managing the process simple and easy. Contacting support a snap. And tracking progress a breeze.
For the first time in my adult life, I am experiencing financial peace.
And the App is simply excellent. It makes managing the process simple and easy. Contacting support a snap. And tracking progress a breeze.
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Grateful
I am BEYOND grateful to have found this company. I have been able to consolidate all of my debt and make it much more manageable to pay off. I called so overwhelmed and scared and the way each agent even since my first call has been supportive, kind, and helpful has continued to make this process enjoyable. I feel like I finally have control over my finances and not the other way around.
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Great
Thank for solving my problem and helping me solve my issue, best of best
Glad I found you Beyond Finance🙏🏻
Thanks 🙏🏻 soo much Beyond Finance!! I was just looking for something that could help me with my finances and I found your website! Glad I called and did what you asked, I feel so much relieved, even though I have a long way ahead with this I have hope and believe me without your support I was not going anywhere, thanks !
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The program is amazing and it works
All customer service are right on top of you anytime you need to talk to somebody. They’re always there. The program is lined up perfectly. He’s taken care of my unwanted bills so I don’t have to worry about so many of them so I’m very pleased with it so I just passed the word to everybody that don’t turn you back on this plan.
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Not alone
I was just staying afloat, I wasn’t behind on anything but I just couldn’t get ahead. Then I talked to one of the representatives and they explained that the creditors have already received their investment back plus I am merely a number to them. They handle everything you just put money in the account. It’s been an easy process and I’m very grateful for them.
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Ease of process
Everything was as advertised. Thank you.
Awesome Program
This was THE best decision I made to get myself financially back on track and achieving peace of mind and a HUGE Financial long term burden lifted!! If you are drowning in debt - Give this Company a call.Thank you Beyond Finance.😀🙏🏻
WTF
Trying to update , all my other apps are updating, but this does not update . Unable to access important information.
Beware
There are some positives but my experience has been about a year and not all of my enrolled debt has an offer yet. I have made periodic additional deposits, on top of my bi-weekly program to attempt to help move along the process and get offers only to find that whenever I make an additional deposit, it goes to a “Settlement Fee” which is just paying Beyond for their service. I get paying them but there is no urgency in resolving my debt, using thousands of additional deposits to simply pay themselves rather than try to get me an offer shows the character of this company. If you do this program just be aware it will take a long time and your credit will suffer immensely. My credit took 9 months to see anything positive and it’ll take me years upon years to rebuild it.
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Very straightforward
I have not yet used the live chat , but so far the app is running smoothly. (:
Ruby
Beyond has done a great job with consistently low my debt. I have zero complaints.
All good
So far so good
