Deceptive and Expensive
I do not normally review apps but my experience with this one is so bad I feel compelled to do so. When I bought a watch on the app I was confronted with multiple surprise fees that made the watch much more expensive than I was expecting to pay because the bidding page does not disclose them when you submit your bid. Grailzee does a much better job of this and its fees are much lower. I could not back out when these fees were revealed because I would then be penalized.
I recently put a watch for auction and the experience was terrible. The watch “sold” for $2,750 and I kept waiting for the buyer to close the sale which never came. After I sent 3 messages seeking an update, they disclosed that Bezel actually made the bid without any indication on the bid itself that it was Bezel. They refused to honor their bid and were unwilling to waive their fees for me to sell it to the next lowest bidder. Now I’ve wasted a week on a fake auction. I’ll never use them again. And if you’re bidding on the site, be aware that you might just be bidding against Bezel and not someone actually interested in the watch and the prices that you see may not reflect the actual market.
I recently put a watch for auction and the experience was terrible. The watch “sold” for $2,750 and I kept waiting for the buyer to close the sale which never came. After I sent 3 messages seeking an update, they disclosed that Bezel actually made the bid without any indication on the bid itself that it was Bezel. They refused to honor their bid and were unwilling to waive their fees for me to sell it to the next lowest bidder. Now I’ve wasted a week on a fake auction. I’ll never use them again. And if you’re bidding on the site, be aware that you might just be bidding against Bezel and not someone actually interested in the watch and the prices that you see may not reflect the actual market.
Show more
No longer functional
This app was great until I purchased the new iPhone 18 and updated the software. Now I can’t even login. Spinning perpetual calendar of death. I tried support and received zero effort on their part to solve their issue.
The platforms
While Bezel has plenty of watches available the prices are higher than on other platforms. There is also now way to offer bids on watches that don’t meet reserve price. Also no way to make comments or ask seller questions. I lime the quantity of watches available on Bezel but like the platform on Grailzee so much better.
Show more
Skeptical/Possible Fraudulant
I’ve had 2 attempts at purchasing a watch from Bezel:
1. I attempted to purchase a watch and received no response for several days. After talking to support, it turned out the watch had already been sold and was no longer for purchase.
2. I bid on an auction. This is where I’m suspicious of this app/company. I made a bid, and was immediately informed I was outbid. I made a second bid and was immediately informed I was out bid. I thought that’s off, there were no new bids for 8 hours on this watch but when I bid twice in 5 minutes - there was suddenly more bids. So I tried a third time, and sure enough, immediately outbid.
I don’t trust this place and once I received my bid deposit back I’m deleting the app. Scammers
1. I attempted to purchase a watch and received no response for several days. After talking to support, it turned out the watch had already been sold and was no longer for purchase.
2. I bid on an auction. This is where I’m suspicious of this app/company. I made a bid, and was immediately informed I was outbid. I made a second bid and was immediately informed I was out bid. I thought that’s off, there were no new bids for 8 hours on this watch but when I bid twice in 5 minutes - there was suddenly more bids. So I tried a third time, and sure enough, immediately outbid.
I don’t trust this place and once I received my bid deposit back I’m deleting the app. Scammers
Show more
Nice app
Wish it had landscape mode on iPad.
Filters don’t work
hard to search. Filters useless, probably deliberate.
Bezel Agents was extremely helpful and pleasant.
The Bezel Agents who assisted me with using this app were the best. Extremely pleasant, helpful, and patient. I would like to give a big shout out to David Rubin who was very helpful. Thx again!
Disappointed
Slow support, untrusted sellers
Great app but auctions are a lie
Don’t get me wrong, this app is amazing for watches and watch lovers. However, the auctions are a lie. All but a small number of auctions have reserves. A lot of the auctions don’t go through because the seller sets their reserve price to market. So the only purchases that go through, are the only ones hitting market price or a higher than market, only benefits the seller.
Show more
Amazing service, thorough authentication, buy with confidence
Bought a Tudor Black Bay, overnight shipping to their facility, thorough authentication. They called to verify every component, noted the card wasn’t included and informed me it was a newer reference number. Gave me the option to cancel, no need to. Arrived on-time with Bezel documentation & COA. Amazing service & quick responses to questions. A+ experience.
Show more
Best Experience I Could Have Imagined.
First luxury watch purchase and it was incredibly fast, everything was accurately pictured and showed up exactly how I expected… actually better. 100% recommend using Bezel for your watch wants…. I’ll never see a jeweler again.
2nd watch From Bezel
Best place to buy authentic watches, hands down. Responsive, authentication process is smooth, and saves a lot of anxiety about buying watches online. Amazing APP, & process.
Great
I had a lot of questions I sent several emails and then I actually got a call from Carlos who answered all of my questions and made this a much more relaxing purchase. These guys are great. Looking forward to my new watch.
Dave H
Dave H
Very responsive chat.
Quick response on chat thread. Helpful. Great photos. Competitive price. We will know more when watch arrives.
Auctions are repeatedly disappointing
App quality and performed is nice, but most actions “do not meet the reserve price,” which is never displayed.
It’s rather frustrating as a buyer to get notified of an auction for a watch you want, and as you follow it, bid, and observe the auction to conclusion , all bidders find out that the reserve price was not even met…
I want to buy my dream watch, but this experience is consistently a total waste of my time.
Be transparent in the reserve price - it’s better for the seller, and respects the buyer’s time.
It’s rather frustrating as a buyer to get notified of an auction for a watch you want, and as you follow it, bid, and observe the auction to conclusion , all bidders find out that the reserve price was not even met…
I want to buy my dream watch, but this experience is consistently a total waste of my time.
Be transparent in the reserve price - it’s better for the seller, and respects the buyer’s time.
Show more
Top notch!
Will only buy through Bezel as the in house team does a fantastic job of reviewing purchases. Saved me on a purchase when seller claimed one thing but movement was wrong. Also on a purchase, noted description was slightly wrong and gave me an opportunity to accept or decline. They certainly want you to be happy with the purchase!
Show more
Great company
They are looking after my interest all the time. Very professional company because they have a great staff.
Easy on either end
I’ve both sold and bought watches on Bezel now and the process is as simple as it gets on both sides. The concierge team has been responsive and helpful each time I’ve had questions and it’s refreshing to actually get a real person if you call. This is my only stop for buying/selling a watch outside of an AD
Show more
Too many scams
First time using the platform and I got a scam. Use other platforms
Way out of my budget
Genuinely perfect app and what sounds like outstanding services. I just wish there were any watches under 4 digits. Maybe the ability to petition for brands or upload info on your own. Would love to see Stirling, Resco Even Vintage military. I’d like to be able to manage and be proud of a collection not just because it costs as much as a home, but because it has history and meaning greater than monetary value.
Show more
