The platforms
While Bezel has plenty of watches available the prices are higher than on other platforms. There is also now way to offer bids on watches that don’t meet reserve price. Also no way to make comments or ask seller questions. I lime the quantity of watches available on Bezel but like the platform on Grailzee so much better.
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Skeptical/Possible Fraudulant
I’ve had 2 attempts at purchasing a watch from Bezel:
1. I attempted to purchase a watch and received no response for several days. After talking to support, it turned out the watch had already been sold and was no longer for purchase.
2. I bid on an auction. This is where I’m suspicious of this app/company. I made a bid, and was immediately informed I was outbid. I made a second bid and was immediately informed I was out bid. I thought that’s off, there were no new bids for 8 hours on this watch but when I bid twice in 5 minutes - there was suddenly more bids. So I tried a third time, and sure enough, immediately outbid.
I don’t trust this place and once I received my bid deposit back I’m deleting the app. Scammers
1. I attempted to purchase a watch and received no response for several days. After talking to support, it turned out the watch had already been sold and was no longer for purchase.
2. I bid on an auction. This is where I’m suspicious of this app/company. I made a bid, and was immediately informed I was outbid. I made a second bid and was immediately informed I was out bid. I thought that’s off, there were no new bids for 8 hours on this watch but when I bid twice in 5 minutes - there was suddenly more bids. So I tried a third time, and sure enough, immediately outbid.
I don’t trust this place and once I received my bid deposit back I’m deleting the app. Scammers
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Nice app
Wish it had landscape mode on iPad.
Filters don’t work
hard to search. Filters useless, probably deliberate.
Bezel Agents was extremely helpful and pleasant.
The Bezel Agents who assisted me with using this app were the best. Extremely pleasant, helpful, and patient. I would like to give a big shout out to David Rubin who was very helpful. Thx again!
Disappointed
Slow support, untrusted sellers
Great app but auctions are a lie
Don’t get me wrong, this app is amazing for watches and watch lovers. However, the auctions are a lie. All but a small number of auctions have reserves. A lot of the auctions don’t go through because the seller sets their reserve price to market. So the only purchases that go through, are the only ones hitting market price or a higher than market, only benefits the seller.
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Amazing service, thorough authentication, buy with confidence
Bought a Tudor Black Bay, overnight shipping to their facility, thorough authentication. They called to verify every component, noted the card wasn’t included and informed me it was a newer reference number. Gave me the option to cancel, no need to. Arrived on-time with Bezel documentation & COA. Amazing service & quick responses to questions. A+ experience.
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Best Experience I Could Have Imagined.
First luxury watch purchase and it was incredibly fast, everything was accurately pictured and showed up exactly how I expected… actually better. 100% recommend using Bezel for your watch wants…. I’ll never see a jeweler again.
2nd watch From Bezel
Best place to buy authentic watches, hands down. Responsive, authentication process is smooth, and saves a lot of anxiety about buying watches online. Amazing APP, & process.
Great
I had a lot of questions I sent several emails and then I actually got a call from Carlos who answered all of my questions and made this a much more relaxing purchase. These guys are great. Looking forward to my new watch.
Dave H
Dave H
Very responsive chat.
Quick response on chat thread. Helpful. Great photos. Competitive price. We will know more when watch arrives.
Auctions are repeatedly disappointing
App quality and performed is nice, but most actions “do not meet the reserve price,” which is never displayed.
It’s rather frustrating as a buyer to get notified of an auction for a watch you want, and as you follow it, bid, and observe the auction to conclusion , all bidders find out that the reserve price was not even met…
I want to buy my dream watch, but this experience is consistently a total waste of my time.
Be transparent in the reserve price - it’s better for the seller, and respects the buyer’s time.
It’s rather frustrating as a buyer to get notified of an auction for a watch you want, and as you follow it, bid, and observe the auction to conclusion , all bidders find out that the reserve price was not even met…
I want to buy my dream watch, but this experience is consistently a total waste of my time.
Be transparent in the reserve price - it’s better for the seller, and respects the buyer’s time.
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Top notch!
Will only buy through Bezel as the in house team does a fantastic job of reviewing purchases. Saved me on a purchase when seller claimed one thing but movement was wrong. Also on a purchase, noted description was slightly wrong and gave me an opportunity to accept or decline. They certainly want you to be happy with the purchase!
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Great company
They are looking after my interest all the time. Very professional company because they have a great staff.
Easy on either end
I’ve both sold and bought watches on Bezel now and the process is as simple as it gets on both sides. The concierge team has been responsive and helpful each time I’ve had questions and it’s refreshing to actually get a real person if you call. This is my only stop for buying/selling a watch outside of an AD
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Too many scams
First time using the platform and I got a scam. Use other platforms
Way out of my budget
Genuinely perfect app and what sounds like outstanding services. I just wish there were any watches under 4 digits. Maybe the ability to petition for brands or upload info on your own. Would love to see Stirling, Resco Even Vintage military. I’d like to be able to manage and be proud of a collection not just because it costs as much as a home, but because it has history and meaning greater than monetary value.
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Buyer Beware!!!
Absolutely terrible experience with Grailzee. If you’re looking for a reputable auction site do not use Grailzee. Pushy sales rep kept calling me to make the deal go through. Once I agreed and wired over $13,000 dollars they have been complete ghost. No idea where the watch is it’s been 4 days and I can’t get ahold of anyone.
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Great app
An easy, no-stress way to buy a watch. 10/10 :-)
