Beware their refund policy. Refusing to refund thousands of dollars months after a failed shipment
On July 1, I paid $3,895.16 through Chrono24 for a vintage Eberhard watch offered by a private seller in Italy. The watch was never delivered to me. DHL’s official tracking has shown “Returned to shipper” since July 21, 2026. Nevertheless, Chrono24 told me in September that it would not refund me because the seller had not confirmed receiving the package that WAS NEVER DELIVERED, and that DHL returned.
So despite Chrono24 advertising that escrowed funds remain protected until the watch is in the buyer’s hands, they are refusing to return the funds unless the SELLER voluntarily confirms to them that their failed shipment is back in their hands.
Chrono24 has instead asked ME to initiate a DHL investigation concerning a shipment arranged by the seller.
The practical warning is this: Chrono24’s “escrow until the watch is in your hands” language does not necessarily mean you will receive a refund when a watch is never delivered. Based on my experience, you may be left financing and/or investigating an unresolved problem between the seller, Chrono24, and the shipping company.
The attached screenshots are Chrono24’s response and DHL’s current tracking record, with identifying information removed. Has anyone else encountered this with a Chrono24 return-to-sender shipment? I’ll update this post if Chrono24 or the card issuer resolves it.
So despite Chrono24 advertising that escrowed funds remain protected until the watch is in the buyer’s hands, they are refusing to return the funds unless the SELLER voluntarily confirms to them that their failed shipment is back in their hands.
Chrono24 has instead asked ME to initiate a DHL investigation concerning a shipment arranged by the seller.
The practical warning is this: Chrono24’s “escrow until the watch is in your hands” language does not necessarily mean you will receive a refund when a watch is never delivered. Based on my experience, you may be left financing and/or investigating an unresolved problem between the seller, Chrono24, and the shipping company.
The attached screenshots are Chrono24’s response and DHL’s current tracking record, with identifying information removed. Has anyone else encountered this with a Chrono24 return-to-sender shipment? I’ll update this post if Chrono24 or the card issuer resolves it.
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Escrow doesn’t mean buyer support
Fine until you actually need support. I lodged a return for a watch with a QC issue and contacted both the seller and Chrono24. The seller’s own listing stated that returns were free, yet the seller stopped responding and Chrono24 has not provided any substantive response to my support ticket.
The return was acknowledged automatically, but days later I still had no assistance regarding the seller’s advertised free return or how the defective item should be returned.
Buyer Protection and escrow sound reassuring, but my experience when I actually needed support has been extremely poor.
The return was acknowledged automatically, but days later I still had no assistance regarding the seller’s advertised free return or how the defective item should be returned.
Buyer Protection and escrow sound reassuring, but my experience when I actually needed support has been extremely poor.
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Great site - will definitely use again!
Purchased by first watch last week - have to say, couldn't have easier to execute. Had a good feeling through out the process, Brett was great to communicate with and made the whole experience feel informative and safe. Even had a "white glove" delivery of my watch - which I was happy to receive. The watch was in perfect condition and I couldn't have been happier.
Now the only question is what am I going to buy next!!
Now the only question is what am I going to buy next!!
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5 estrellas
mina C
number 1 deal..!! and have staff the best , im belivevevChrono24 the best sales online ! 👍👍👍
