Utterly hopeless
Impossible to sign into, couldn’t find the film I know is on the player, another Saturday night ruined. Website everything about BFI is terrible. By their own staff admission.
tvOS version broken
Thought it was too good to be true -the very buggy TVOS version was recently updated and although it looks nicer the actual player was completely broken. Every time you try to play any content it comes up with an ‘oops’ message. I’ve paid for a subscription I can no longer use. Please sort it out.
Excellent service, almost good app
A great selection of films for a good price compared to other streamers. However the app (iPad) looks and feels good, but small basic interface problems make it worse to use than it should be. Why is there no option to ‘continue watching”? Unless I’ve missed the feature (which would also be a big problem!), whenever I have to come back to an unfinished film later on I have to search for for the film again or scroll through the whole watchlist to pick up where I left off. Less of a problem but when adding something to the watchlist the icon should change to show that it was successfully added, but on this app I get no feedback until I press the button several times. It would be good to have films I’ve watched show that they’re “Completed”, and some sort of watch history would be a great additional feature. I feel like the MUBI app gets so much of this right in comparison, which is a shame because my initial feeling is I prefer the selection on the BFI.
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Support
The content of the app is very good. Support was a bit slow in responding but all is resolved now satisfactorily.
Abysmal app
Such great films but the app is abysmal. Continuously getting the “device limit reached” error message when using Airplay, and when using Chromecast films fail to load and crash the app. These issues were meant to be resolved with update 5.2 but if anything it’s now worse!
What’s the point in paying for a subscription when you can’t even watch the films? Will be cancelling my subscription.
What’s the point in paying for a subscription when you can’t even watch the films? Will be cancelling my subscription.
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