Does NOT work
I have tried to get this app to work for years and it never lets me in regardless of how many times I change my password. The customer service can’t figure it out and I can’t figure it out. Please do something about this finally!!!
Terrible app - would give zero stars if possible.
This app is a nightmare for non primary account holders (guess that is why there is a class action lawsuit against BFSFCU on behalf of joint account holders)
Over the years - I have not been able to add credit or debit cards except for twice by going to BFSFCU HQ. Was impossible to add cards for our teen as well.
The two step authentication requires going through phone and email contacts of the primary card holders. Then the code is treated as invalid anyway.
We have wasted so much time on phone with card holder services trying to sort this out.
Brings new meaning to the word non user friendly app
Over the years - I have not been able to add credit or debit cards except for twice by going to BFSFCU HQ. Was impossible to add cards for our teen as well.
The two step authentication requires going through phone and email contacts of the primary card holders. Then the code is treated as invalid anyway.
We have wasted so much time on phone with card holder services trying to sort this out.
Brings new meaning to the word non user friendly app
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Horrible
Quite possibly the most frustrating app I’ve ever had. I can never login. It’s supposed to be a convenience app to lock and unlock your card but it’s useless when I can’t even log in to unlock the card when I need it. So many bugs and glitches, I don’t know what they’re doing pushing out new updates when it only makes the app worse.
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Needs major overhaul
Often times it doesn’t let you log into the app at all, due to some error. The company needs to hire a new developer and re-develop it from the ground up. It’s been bad too long
Log in issues
Half of the time I try to log in the app gives me error messages “it looks like there is a problem on our end. It is not your fault. Please try again in a little while”. Unfortunately this is a consistent problem that can last for days until the app works again.
Terrible app
Unbelievably terrible app. It doesn’t seem to go into landscape mode on iPad/tablet. Seems to be designed for an iPhone but it is buggy when used there too.
New app is great
The new app is excellent, user friendly, and rarely gives me issues (bugs etc). Keep improving!
Never worked
Never allowed me to log in, while main app is working just fine. To pay cc have to login through browser every time.
Terrible Scrolling Bug
Along with all of the other gripes, security concerns, etc the app doesn’t scroll properly. It chaotically jumps around making it nearly impossible to keep track of the charges. I really hope there can be some improvements.
Does not work
I got notification from my credit union to update. Each time I try it does not work/update. Waste of my time.
Horrific
Fire all development and management staff. This is unspeakably bad.
This App doesn’t work
I downloaded this App because the BFSFCU App sends me to it when I want to check my credit card
This App doesn’t let me log in. I called the Bank they transferred me to the credit card. The credit card people don’t know why I can’t log in or what is wrong with the App
Useless
This App doesn’t let me log in. I called the Bank they transferred me to the credit card. The credit card people don’t know why I can’t log in or what is wrong with the App
Useless
Simply Awful
The fact that there’s no 2FA, credentials don’t carryover from your BFSFCU login and the fact that for some reason this functionality should just be available in the BFSFCU app makes me want to close my account.
Horrendous app minus 5 stars.
If I could give negative starts, I would. It never recognizes my password. Today, I spent over half an hour with support trying to make it work. And nothing. This is something that should be a priority to fix because you need the app to pay the CU credit card using your phone and for the digital wallet to work with your CU cards. The banking app is linked to this CC app, so if you click on the CC field in the bank app it will force you to get this CC app that is full of problems. From other reviews, I’m not alone with this problem.
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Terrible can’t even login
It’s like the worst app ever, defeats the whole purpose. Ever since it updated, it has been terrible and inconvenient to login.
Not working. Useless app
I am trying to login using same credentials as I use on website and the app gives me the error that password is not correct. I don’t get why BFSFCU has two apps for banking, and yet they can’t make it right.
Can’t log in
App works intermittently and now can’t log in. I also suspect it’s due to some recent update. The bank needs to hire a new developer to troubleshoot and fix this application as a whole.
App not working after update
The app is not opening after the recent update. Installed and reinstalled the app, yet the problem prevails.
No possible login after last update
Doesn’t let me login and asks me to contact the bank on the phone. They don’t know how to proceed either. ???
Not ready for prime time
One used to have the ability to review credit card transactions without using this miserable app, but now one is automatically led to the App Store. The ease of having everything related to the BFSFCU in one place is no more, so after 30 years or so I think I will just have to get rid of my BFSFCU Visa card.
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