Missing feature
Response from developer
Dear Vincefern, We understand your concern regarding the balance update on the card wallet. Currently, the “Update Balance” feature is not available on iOS devices. However, you can use an AVM machine at the nearest metro station to update the balance. We have also shared your feedback with the concerned team for consideration in future updates.
Total scam
It’s total scam, my biggest mistake was I purchased the card without reading reviews.
Total scam don’t fall for this scam guys.
The developer should look into this.
I am not getting any refund.
Response from developer
Dear Vikas, We’re sorry for the inconvenience you’ve experienced. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support
Update balance is not working on IOS
Response from developer
Dear Poorvika Devang, Thank you for sharing your suggestion. We appreciate your interest in having NFC Top‑up on iOS similar to Android. While this feature is currently not available on iOS, we’ve shared your feedback with our concern team for consideration in future updates. Regards, Pine Labs Prepaid Support.
Excellent Card
Response from developer
Dear Varunsur, Thank you for sharing your feedback! We’re glad to hear that the Bharat Yatra Card has been a convenient and reliable mobility solution for you in Bangalore. It’s great to know that the ease of recharging through any UPI app has added value to your experience. If you ever need any assistance, please feel free to reach out to us. Happy travels! Regards, Pine Labs Prepaid Support.
You are wasting money in this
One major issue which I faced is the online balance and the offline balance has a huge diffrence everytime which causes to recharge the card as per prefered amount.
Pathetic service seriously.
Response from developer
Dear Ujjawal Dubey, We have fixed the issue and the mismatch amount is now successfully updated online. Please visit the nearest metro station to freshly update the balance, which is already available online. Once updated, you will be able to use the card seamlessly. In case you face any further issues, please let us know—we will be happy to assist you.. Regards, Pine Labs Prepaid Support
Balance Updations
Response from developer
Dear User, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support
Great product
Response from developer
Dear User, Thank you for your wonderful feedback! We're glad to know that activating, loading, and using the Bharat Yatra Card has been easy for you, and that it’s helping simplify your daily travel. We truly appreciate your support! Regards, Pine Labs Prepaid
It keeps on asking for network connection
Response from developer
Dear Manevbali, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support
Can’t make payments via app
Seeing how many people seem to be facing issues with the card balance not updating or card being unuseable on metros and buses, I think I’m going to give this a skip until it’s more functional, which will probably take a year or longer.
Eroica, a beautiful dream that couldn’t find fulfilment.
Response from developer
Dear User, We sincerely apologize for the inconvenience caused. We request you to kindly use Google Pay to try recharging again, either within the Bharat Yatra app or by scanning the QR code available on your card or please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you. Regards, Pine Labs Prepaid Support
Balance shows in app but card doesn’t work
However, when I went to the metro station and tapped the card on the terminal to complete the top-up/update process, the system simply did not update the balance on the card. The terminal froze and the amount never reflected on the actual card, making it unusable for travel.
The staff at the station also said something seemed wrong with the system. I contacted customer support, but instead of resolving the issue, they kept asking routine questions without offering a real solution. When I requested a refund for the failed update, it was refused.
If the app shows the balance but the card cannot actually be used in the metro, the whole purpose is defeated. This is unreliable and frustrating, especially for something meant for daily transit use.
Response from developer
Dear User, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support
Balance update takes 24-48hours in mobile
Response from developer
Dear Nimjha, Thank you for sharing your feedback. We’re glad to hear that the card works well in Chennai and that the recharge process is easy. We understand your concern regarding the balance not updating immediately. If the issue persists, we request you to reach out to our support team so we can assist you promptly. You can contact us at support@bharatyatracard.com or call 080-64534442. We’ll be happy to help.
Great product
Response from developer
Dear Ashishvirmani, Thank you so much for your wonderful feedback! We’re glad to hear that you found the card convenient to use and that the Blinkit delivery and in-app recharge experience met your expectations. It’s great to know you’re enjoying the seamless tap‑in and tap‑out experience at Metro stations—skipping queues is definitely a win! We appreciate your support and look forward to making your travel experience even smoother.
Balance & Refund
Response from developer
Dear User, We’re sorry for the inconvenience you’ve experienced. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support
Extremely Poor App UI & No-Real Time Refresh
Additionally unlike a normal DMRC card, this particular card’s balance can only be refreshed from Customer Care Counter which wastes additional time wherein a DMRC card gets refreshed by normal balance checks counters placed in metros.
I trust Pine Labs fixes these basic issues rather than marketing it everywhere with posts from CXOs of Blinkit & Zepto who are selling this and hampering their own goidwill.
Response from developer
Dear Soham Bhattacharyya, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support
Works well on metros, however BUS
Response from developer
Dear User, Thanks for your feedback! We’re delighted to hear you’re enjoying our services. We’ve noted your suggestion and really appreciate the feedback. Please visit this link https://www.bharatyatracard.com/stations-list for participating list of our bharat Yatra service Regards, Pine Labs Prepaid Support
Payment options
Response from developer
Dear User, We’re sorry for the inconvenience you’ve experienced on the platform. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support
Unable to receive otp and login in the mobile application
Response from developer
Dear Anshgoelag, Your experience matters to us, and we appreciate you bringing this to our attention. Please share your contact details at support@bharatyatracard.com or call us at 080-64534442. Our team will be glad to assist you Regards, Pine Labs Prepaid Support
Balances updates are delayed and missing sometimes
No easy way to correct this. Maximum amount to recharge is 2000
Response from developer
Dear Vikas, Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We’d love to understand more about what went wrong and see how we can make it right. Please feel free to share more details at support@bharatyatracard.com, and we’ll do our best to assist you. Regards, Pine Labs Prepaid Support
Fraud app
Response from developer
Dear Ajaymathur, We’re sorry for the inconvenience you’ve experienced on the platform. To assist you further, please share your contact details with us at support@bharatyatracard.com or connect with us at 080-64534442. We’ll be happy to help you. Regards, Pine Labs Prepaid Support
Balance not updating
Hence the main problem the user face is not resolved
The balance should automatically update whenever I tap. Also a notification sms should be there
Response from developer
Thank you for your feedback. Our team is working to improve the app experience, including real-time balance updates and better visibility of transactions. We’ve also noted your suggestion regarding SMS notifications and will consider it for future enhancements.