Unnecessary huddles.
The Bhutan NDI app is supposed to make access to government services easier, but the current process can sometimes create unnecessary barriers for service seekers. The repeated requirement for Huddle adds an extra step and can make accessing services more difficult instead of simpler.
The app also does not feel very human-friendly or intuitive, especially for users who may not be very familiar with digital services. There is also excessive reliance on Smart Login credentials, which can make the process unnecessarily complicated.
NDI should focus on making the platform simple, accessible, user-friendly, and convenient. Digital government services should reduce barriers for citizens—not create new ones.
The app also does not feel very human-friendly or intuitive, especially for users who may not be very familiar with digital services. There is also excessive reliance on Smart Login credentials, which can make the process unnecessarily complicated.
NDI should focus on making the platform simple, accessible, user-friendly, and convenient. Digital government services should reduce barriers for citizens—not create new ones.
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In compete app
Using this app feels like testing a high school programming project, not a serious government digital service.
It feels unfinished, poorly tested, and released before it was ready for the public.
It feels unfinished, poorly tested, and released before it was ready for the public.
Poor service online and no response from rmail
Please who ever created this lazy app, please remove its consuming time and money
Not happy
I would rate 0. Very slow and doesn’t work well.
Worst app ever
It literally took more than hours just to login and keep popping up cannot be connected,seriously?🧐🙄. If there was an option would rate negative, 1 star is also too much fir this app.
