Very poor adv
Very badly controlled advertising and misleading information by 3rd party sellers big w shout have better control over bad advertising
Terrible app. Deadly slow
Deadly slow and crashing constantly jumped online using safari and works better
Order
My order never arrived
Free postage is great
I’ve been very impressed with Big W online shopping.
Why ??
Ordered some essentials for my new house and paid $1200 for a couch and some towels etc and after all the time it took to log in and buy over 20 items and I get an email from Big W saying they have cancelled my order because they thought it was fraud ? Yet they took my money and now I have to wait 10 business days to get my money back and then re order ?!!! Nope sorry I won’t be back to shop with Big W. As a disabled woman it shouldn’t be this hard to order a couch and now they have my money to make interest on as it sits in their account… The shop can refund you on the spot but an online order that they cancelled will take 5-10 business days …
Show more
Awesome!
We love BIG W! We have our clothing needs met as well as other miscellaneous items we get to purchase simply by BIG W having them available. I bought shoes and undergarments and the quality has been fantastic. Thanks BIG W! Wish you were still at the Parkmore Plaza but we make do with the one at Southland Mall! ⭐️⭐️⭐️⭐️⭐️
Show more
Easy buy
Very good and convenient
Good products
Good products & competitive prices & online have products not all in store so more to chose from
Very helpful
Must need app
Poor Service on Returning Items.
Returning items because they are not compatible with our light fittings has been painful. Including a lengthy a investigation by BigW, including providing photographic evidence, but constant requests for
further photographic evidence by the the Seller. We are yet to get an outcome on whether we have to pay for postage and receive a refund, or neither. Not good enough treatment towards a repeat customer BigW.
further photographic evidence by the the Seller. We are yet to get an outcome on whether we have to pay for postage and receive a refund, or neither. Not good enough treatment towards a repeat customer BigW.
Show more
Big W app
The app could be improved. It struggles to find items online unless the exact wording is used. I also find a lot of the items advertised is for online only or market place which is very annoying. There needs to be an option for items that are available in store.
During high traffic it logs you out
Can’t purchase in high traffic times on website and it’ll crash and log you out
Login not working
Login is not working. I enter my login and the verification from the email and it just loads for 30 seconds before giving me an error. Fix pls
Security code debacle
After multiple attempts to log in and not receiving any email with a security code I can not proceed with my purchase
Love
Love shopping at Big W Cessnock
Excellent website
Easy to use
Terrible App
The app is awful. I can’t even see
It full screen. It’s easier to just use the internet search.
It full screen. It’s easier to just use the internet search.
App is clunky
App doesn’t work sometimes
mr
easy to order
Not enough style for bigger ladies.
I am disappointed in the not so much variety and style of clothes for larger ladies. If you’re over a size 18 then the variety and style doesn’t exist. I am a lover of cartoon T-shirts and just because I am 73 bigger than 18 or 2xl is all you have. I find big w just doesn’t do well for the larger size women.
Show more