Very poor adv
Very badly controlled advertising and misleading information by 3rd party sellers big w shout have better control over bad advertising
Terrible app. Deadly slow
Deadly slow and crashing constantly jumped online using safari and works better
Order
My order never arrived
Free postage is great
I’ve been very impressed with Big W online shopping.
Why ??
Ordered some essentials for my new house and paid $1200 for a couch and some towels etc and after all the time it took to log in and buy over 20 items and I get an email from Big W saying they have cancelled my order because they thought it was fraud ? Yet they took my money and now I have to wait 10 business days to get my money back and then re order ?!!! Nope sorry I won’t be back to shop with Big W. As a disabled woman it shouldn’t be this hard to order a couch and now they have my money to make interest on as it sits in their account… The shop can refund you on the spot but an online order that they cancelled will take 5-10 business days …
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