Terrible app - not user friendly at all!
I have tried and tried to use this app but I just can’t. I have updated it, deleted it and reinstalled it 5 times with no improvement. Once adding my photos it rotates and locks my screen horizontal and I can’t proceed to checkout… or do anything else for that matter. I can’t even return to the products/continue shopping. The layout on my phone becomes skewed and unusable. I also hate that there’s no preview option when trying to create a canvas. Don’t even start me on trying to make a photo book. Biggest headache ever!
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This app is awful
I never review apps, this is my first time ever. I just automatically assume they’ll work okay and if they don’t whatever no big deal it’s normally not too much of an inconvenience. I feel this way about mygov apps which are rather annoying but deliver the job they’re meant to. THIS APP HOWEVER, It is absolute garbage. It’s enough to make me go else where for photos. If you select an image, it automatically rotates your app screen even if you have the rotate lock on. Then when you go back because the imagine you selected doesn’t work for a product, say a mug for example because they wrap all awkwardly, it screws the whole app up and you have to close it and restart it. So inconvenient. I’ve tried 7 times to make a friggin mug. I JUST WANT A MUG BIG W.
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Good app with room for improvement
I recently purchased from the app and it was easy to do, except a few things would make it and the process better.
1. Ability to see the details (picture used item purchased) of the order in the “Orders” section. I purchased something twice because I couldn’t remember if I previously purchased it.
2. The quality of photos should be easier to see/understand. They look just fine on the phone but still allows them to be selected even though the quality will be bad and you have to start all over. Can be really frustrating.
3. When the update of the order says received by store and ready for pick up, it’s not exactly true. You then need to wait for an email from the store before picking up. Took me 2 attempts to pick up my order. The app should be real time for BIGW not Fuji status because as a customer how do we know we are waiting for email as well. I’m sure you could save the email time if you’re app was up dated with BIGW processing so we would know it was ready in store for pick up and not waste multiple trips.
4. Ability to let the store know you’re on your way so they can have the item ready and not go and hunt for it out back while we wait at the counter with a queue of people behind us groaning because it takes so long. Like the direct to boot click and collect.
Thanks 😊
1. Ability to see the details (picture used item purchased) of the order in the “Orders” section. I purchased something twice because I couldn’t remember if I previously purchased it.
2. The quality of photos should be easier to see/understand. They look just fine on the phone but still allows them to be selected even though the quality will be bad and you have to start all over. Can be really frustrating.
3. When the update of the order says received by store and ready for pick up, it’s not exactly true. You then need to wait for an email from the store before picking up. Took me 2 attempts to pick up my order. The app should be real time for BIGW not Fuji status because as a customer how do we know we are waiting for email as well. I’m sure you could save the email time if you’re app was up dated with BIGW processing so we would know it was ready in store for pick up and not waste multiple trips.
4. Ability to let the store know you’re on your way so they can have the item ready and not go and hunt for it out back while we wait at the counter with a queue of people behind us groaning because it takes so long. Like the direct to boot click and collect.
Thanks 😊
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Basic but reliable
Every year we order calendars through this app, it is easy to save previous work, is always reliable with timely delivery. The quality of the calendars are great matte finish, the spiral binding lasts, bright colours and easy to follow prompts to create a personalised gift to self or others. They could include more text features and styles.l design wise. Easy to write on and use as a family calendar.
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Brilliant
Great experience all round - have purchased a calendar, mug, small photo book, keyrings and prints. Took a little bit to work out how to use the app to get book layouts how I wanted, but once I got the hang of it, easy to use. Fast turn around, always been ready for pick up faster then expected. Very happy with quality!
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