Service is not resuming immediately
Unable to get the power back after paying the bill taking more than an hour to resume the service. No customer support.
Worst app
Extremely frustrating experience. The Bihar Bijli Smart Meter app is completely unreliable. The balance doesn’t get updated even after multiple recharges, and the refresh option seems to do nothing at all. I’m constantly left guessing how much balance I actually have, which defeats the entire purpose of a smart meter system. The app freezes often, and the interface is not user-friendly. For something as essential as electricity, this level of inefficiency is unacceptable. If you can’t make a good app just remove the smart meter and put the old ones.
Show more
My view
Many a times the app keeps on searching for its server to open itself despite having a excellent network.
The meter reading is purely on the basis of past track record. When there is no one at home still the usage is the same as it was last month.
Not me but many of us feel we are being fooled by this smart meter.
There is a hidden interest in meter reading mechanism of this smart meter.
We are the common public therefore being fooled by everyone is in our forte
Thanks for asking for remarks and did it very honestly
The meter reading is purely on the basis of past track record. When there is no one at home still the usage is the same as it was last month.
Not me but many of us feel we are being fooled by this smart meter.
There is a hidden interest in meter reading mechanism of this smart meter.
We are the common public therefore being fooled by everyone is in our forte
Thanks for asking for remarks and did it very honestly
Show more
Excellent Appliance
Very smooth and easy to monitor . Doing well
Average
Generally it works well but there are periods when you can’t login for 5-10 days and suddenly your balance becomes negative. Also this app doesn’t work outside India. There are many people living in India who can’t use technology. They don’t understand how to use this app. In such circumstances, their children who are living outside India can’t pay their bills as the app doesn’t work outside India
Show more
Dr Nagendra Prasad
Could not understand the mechanism of sudden hefty dues and immediate cut of line without warning ? How can you disconnect the power without prior information? That is ridiculous and may be consider as an arm twisting method of payment like private goons . It happened to me , fault was from supplier as they have not billed for few months and suddenly disconnected showing the dues . You can easily collect small small amount as dues in regular bill recharge
Show more
Frustratingly inefficient!!!
The SBPDCL app is frustratingly inefficient and riddled with basic functionality issues. Firstly, the app frequently logs users out automatically, forcing them to repeatedly log in, which is both inconvenient and time-consuming. To make matters worse, the app often fails to recognize correct passwords, even after multiple attempts. This results in users wasting valuable time resetting passwords unnecessarily.
The payment process is another major pain point. It is incredibly slow, with transactions often taking an unreasonable amount of time to process. Basic features like user-friendly navigation and real-time updates are either absent or poorly implemented.
Overall, the app feels outdated, unresponsive, and unreliable, especially for an essential service like electricity management. I strongly urge the developers to address these critical issues and improve the user experience. Until then, this app does more harm than good for its users.
Rating: 1/5
The payment process is another major pain point. It is incredibly slow, with transactions often taking an unreasonable amount of time to process. Basic features like user-friendly navigation and real-time updates are either absent or poorly implemented.
Overall, the app feels outdated, unresponsive, and unreliable, especially for an essential service like electricity management. I strongly urge the developers to address these critical issues and improve the user experience. Until then, this app does more harm than good for its users.
Rating: 1/5
Show more
Worst App
From few days not able to login and recharge. Server issue. after several complain issue remains same.
worst app
Every time I am getting the same message even though I never did this. It got logged out automatically and when I try to login again this message comes.
(Message
Due to multiple invalid attempts, your IP has been locked. It will be automatically unlocked in 1 hours. If you need assistance, please contact Customer Service by phone at 1912.)
(Message
Due to multiple invalid attempts, your IP has been locked. It will be automatically unlocked in 1 hours. If you need assistance, please contact Customer Service by phone at 1912.)
Show more
Poor App
Most of the time it is non functional and provides false data when works.
Need some serious work!!!
Okay… I don’t know where to start. There’re some serious bug fixes and features this app need. As far I know, Now-a-days, electric department recommend and send users to this app to recharge. So it’s a really important app, right?!! But out of more than 50 apps I’ve on my device this is the most buggiest & less reliable app I have. I don’t know what to tell you guys, At least fix some major bugs even if you guys really don’t wanna add feature or your team is not gettin’ fund from the government… I ain’t exaggerating, it’s better if this app doesn’t exist (think a bit about my last point)
Show more
Worst maintained app
Please do something about the maintenance of the app. Please work on ur technical support since it is way too easy to make payment through phone pay than to use this app. Also the app keeps on closing and getting crashed for no reason, please make it customer friendly.. not a headache to make the payment for the top up or recharge electricity pre paid…
Show more
Ridiculous App
Its such a rediculous and time consuming app. It shows the apathy of the government towards the people. One moment the app shows some balance and the other time it changes disproportionately.
And recharging is such a pain, most of the time the servers are down. It takes hours to update the balance.
If the government didn’t had the will and the proper execution strategy for making this service online, it’s completely insane to force this app on the people.
And recharging is such a pain, most of the time the servers are down. It takes hours to update the balance.
If the government didn’t had the will and the proper execution strategy for making this service online, it’s completely insane to force this app on the people.
Show more
Sad and Pathetic
With the high quality apps around, this app made for one of the govt departments reflects the sheer apathy and pure lack of knowledge on part of the so called IT department of the telecom. It is unfortunate that no private good IT company would be willing to make a quality app.
The app does multiple login routines just to log you in. App itself is slow and user unfriendly. Poor choice of design and user interface.
Sadly you have to use it… like it or not.
The app does multiple login routines just to log you in. App itself is slow and user unfriendly. Poor choice of design and user interface.
Sadly you have to use it… like it or not.
Show more
App not even opening on iPhone 14 Pro Max
The app is very slow and not even opening in iOS. It’s very difficult for iPhone users to keep track of bills, payment date etc. This app should be rectified for iOS users.
Glitchy application and a lot of application crashes
Application is full of issues and glitches. Randomly stops responding, esp. on iOS based platform. Unable to login from 15 days.
Sometimes it’s server issues or sometimes UI fails to load. Whoever is the proprietor or owner of the application, please solve these issues.
Your application gets useless when it doesn’t allow us to check consumption, track it or even recharge meters. It’s getting difficult for the users. Find an alternative or help us with a proper resolution on this application issue.
Sometimes it’s server issues or sometimes UI fails to load. Whoever is the proprietor or owner of the application, please solve these issues.
Your application gets useless when it doesn’t allow us to check consumption, track it or even recharge meters. It’s getting difficult for the users. Find an alternative or help us with a proper resolution on this application issue.
Show more
Very slow
The app is very slow. It becomes unresponsive and after several attempts of restarting app you may get it to work.
Worst app
Nothing to say about this app and service.
Who made this app and who maintaining this app showing the quality of administration, management.
From whole night app server is down and no any other choice we have to recharge electric meter. If you go to sbpdcl website to recharge then you can also see the worst maintenance and services provided by Bihar electric department. Nothing is working.
Overall worst service providing system. Bihar must learn from other states how to provide services.
Who made this app and who maintaining this app showing the quality of administration, management.
From whole night app server is down and no any other choice we have to recharge electric meter. If you go to sbpdcl website to recharge then you can also see the worst maintenance and services provided by Bihar electric department. Nothing is working.
Overall worst service providing system. Bihar must learn from other states how to provide services.
Show more
Unstable
I’m getting no internet error all of sudden. If the app is down for some maintenance then it should display proper msg instead of making people fool by saying internet connectivity issue.
Not working
This app is not working in my smartphone fromm last 2 days so i am unable to view the charges details and payment etc.i have already two time deleted and downloaded this app in my phone ….so please solve this issue ….every time i m getting an info “ check your Internet connection and restart your app” but my net is working properly…..
Show more
