Terrible Payment Integration
We couldn’t use Apple Pay, so tried autofill credit card info. The poor app just started jittering. Scan the card? Good luck with that. Frustrating experience.
Bad
App won’t let me add a card. Deleted my account and tried again… portal error. So, can’t add new card info, can’t make a new account. No bike share for me I guess
Useless
As others have said, can’t pay with a foreign card as it won’t allow me to type in my post code properly. Utterly useless design and they are clearly ignoring this feedback, missing out on lots of tourist business!
Day Pass and Unlocking
Use very misleading pass names. I got a day pass yesterday for $17 and used the bike for just over 2 hours. The next day they charged me another $9 because I didn’t dock it after 90 mins. They should have refunded me sone money because I only used it for 2 hours. Should be called 90 minute renewable daily pass or something like that…just not Day Pass. Just a cash grab in my opinion. Also my bike didn’t unlock the first time and it wasn’t easily apparent on how to unlock it.
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Load of bug
To the app developers: Did you develop an app or a load of bug. Do a favour to everyone and try to find another job!
D
Says there is parking available when their isn’t , positioning and docking system is a disaster
Very convenient
It will be wonderful if the station next to my home ossignton/harrison not full by bikes so i can dock. It constantly full bike specially on the weekends which is great but need more dock since my work from different station
Trash App
Waisted my time for 45 minutes
Excellent
Excellent
Buggy, Terrible App
It took my family 25 minutes to get the stupid app to allow us to rent four bikes. It must have been vibecoded by drunken monkeys.
Really unintuitive app
Tried to rent 2 bikes, couldn’t do it at all. I had to create a new account to do something as simple as get two bikes out. UK zip code does not come up using letters which post codes have.
Needs. A lot of rework.
Needs. A lot of rework.
Worst app
It is the worst app I’ve ever used, useless.
Scam
It sucked in my $50 in my card without telling me.holy scam worst app in my phone 100%.I’m don’t even live here and I just lost the money and I can’t do anything about it.
Bike quality
The bikes weigh over 25 kg and are not fun to ride. The gears are either way too hard or way too easy.
There are almost never any e-bikes available at the stations.
They also place a $50 hold on your card when you unlock a bike, and it can take up to 20 days to get it back. Overall, not a great experience
There are almost never any e-bikes available at the stations.
They also place a $50 hold on your card when you unlock a bike, and it can take up to 20 days to get it back. Overall, not a great experience
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Unknown charge
I paid for two bikes with a day pass on July 20 and I was charged $33.90. However the app charged me again today (July 21) for $37.96. And another $50, I know it’s for a deposit and I will get it back in a several day.
I love it
So great! (Cud be cheaper)
Get on it!
Works great, love the program!
Awful on-boarding
Terrible signup experience.. gave up
parking sucks
This will be very convenient in downtown to go to work but the problem is the parking either full or the station docks aren’t working it makes you late at work by looking for a station to park it and and frustrating to park it in the docks that’s available but it’s not working to put the bike on it. In addition it’s expensive for a year that mostly you can only use it for 5 months because either the snow is late or early. and 45minutes not even enough i need to stop look for bike and return it and get it again was cause my travelling time to go to work. they should built the scooter too where you can leave it anywhere it doesn’t need the parking lot.
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Won’t let me update payment info!
Super annoying. I keep getting an error message even on the website. Also when I select Profile I get a server error message!
