Doesn’t work, useless instructions....
Update: I had already emailed support as suggested by developer response and no answer since 13th March.
Who is responsible for the manual at Hormann? Go try follow the instructions on page 47?
Who is responsible for this app at Hormann? Go do the same and be very embarrassed.
Shockingly useless product from a company that should do better.
Who is responsible for the manual at Hormann? Go try follow the instructions on page 47?
Who is responsible for this app at Hormann? Go do the same and be very embarrassed.
Shockingly useless product from a company that should do better.
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Response from developer
Hello Johng012, contact us at bisecur-home@hoermann.de. We will help You with the Installation of the Gateway. Your BiSecur Home Support Team.
Don‘t waste your money
The system works. It is possible to control my garage door using the app. But thats it.
The configuration was really painful and annoying.
The app doesn‘t connect to siri and if you want to do anything it requires multiple presses, once you open the app, to get to the device and then control it.
Really bad UI. Hörmann told me they will not develop it further and I should buy a homee system!
The configuration was really painful and annoying.
The app doesn‘t connect to siri and if you want to do anything it requires multiple presses, once you open the app, to get to the device and then control it.
Really bad UI. Hörmann told me they will not develop it further and I should buy a homee system!
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Response from developer
Hello swissloz, If You have Problems while installing the App, contact us at bisecur-home@hoermann.de to coordinate the next Steps. Your BiSecur Home Support Team.
If you absolutely must!
Firstly I have a lot of respect for Hormann who usually produce top quality products which makes it a little surprising that they put their name to this.
Set-up was unnecessarily complicated and extremely frustrating but as it is (hopefully) a one time affair you just need to put that behind you.
For my particular roller shutter, it just opens and closes it, nothing in between and nothing to confirm that the requested action has been successful. I have had this over 12 months now and on the occasions that I have gone to use it, it has failed to work around 50% or more of the time.
There are far too many button pushed and log ins happening when you go to use it and the apps feels like a very dated beta, certainly not the sort of polished product that you expect from Hormann.
On the plus side, on the occasions when it has worked I have been able to have deliveries stored in the garage but on the occasions where it has not, I have looked like an idiot who cannot control his tech.
If you really want this then it just about gets the job done but you might be better off going with a third party product such as Remootio.
Set-up was unnecessarily complicated and extremely frustrating but as it is (hopefully) a one time affair you just need to put that behind you.
For my particular roller shutter, it just opens and closes it, nothing in between and nothing to confirm that the requested action has been successful. I have had this over 12 months now and on the occasions that I have gone to use it, it has failed to work around 50% or more of the time.
There are far too many button pushed and log ins happening when you go to use it and the apps feels like a very dated beta, certainly not the sort of polished product that you expect from Hormann.
On the plus side, on the occasions when it has worked I have been able to have deliveries stored in the garage but on the occasions where it has not, I have looked like an idiot who cannot control his tech.
If you really want this then it just about gets the job done but you might be better off going with a third party product such as Remootio.
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Response from developer
Dear Stevie C, Your Connectipn can be made more stable with some Network Settings. Contact us at bisecur-home@hoermann.de to coordinate the next steps. Your BiSecur Home Support Team.
Awful
No immediate access to door status & controls.
User experience is simply awful.
Gateway has no “over the wi-fi”
firmware update feature.
Cheap.
Not “made in Germany”
User experience is simply awful.
Gateway has no “over the wi-fi”
firmware update feature.
Cheap.
Not “made in Germany”
App works locally but cannot be used remotely
App is very basic but only works locally when mobile device is connected to same network as the gateway unit. Unfortunately there is a problem with the BiSecur registration portal which makes remote use of the App impossible. No information on when to expect a fix. Not very happy at the moment. Will update this review when I can get the app to work as advertised.
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