Doesn’t work, useless instructions....
Update: I had already emailed support as suggested by developer response and no answer since 13th March.
Who is responsible for the manual at Hormann? Go try follow the instructions on page 47?
Who is responsible for this app at Hormann? Go do the same and be very embarrassed.
Shockingly useless product from a company that should do better.
Who is responsible for the manual at Hormann? Go try follow the instructions on page 47?
Who is responsible for this app at Hormann? Go do the same and be very embarrassed.
Shockingly useless product from a company that should do better.
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Response from developer
Hello Johng012, contact us at bisecur-home@hoermann.de. We will help You with the Installation of the Gateway. Your BiSecur Home Support Team.
Don‘t waste your money
The system works. It is possible to control my garage door using the app. But thats it.
The configuration was really painful and annoying.
The app doesn‘t connect to siri and if you want to do anything it requires multiple presses, once you open the app, to get to the device and then control it.
Really bad UI. Hörmann told me they will not develop it further and I should buy a homee system!
The configuration was really painful and annoying.
The app doesn‘t connect to siri and if you want to do anything it requires multiple presses, once you open the app, to get to the device and then control it.
Really bad UI. Hörmann told me they will not develop it further and I should buy a homee system!
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Response from developer
Hello swissloz, If You have Problems while installing the App, contact us at bisecur-home@hoermann.de to coordinate the next Steps. Your BiSecur Home Support Team.
If you absolutely must!
Firstly I have a lot of respect for Hormann who usually produce top quality products which makes it a little surprising that they put their name to this.
Set-up was unnecessarily complicated and extremely frustrating but as it is (hopefully) a one time affair you just need to put that behind you.
For my particular roller shutter, it just opens and closes it, nothing in between and nothing to confirm that the requested action has been successful. I have had this over 12 months now and on the occasions that I have gone to use it, it has failed to work around 50% or more of the time.
There are far too many button pushed and log ins happening when you go to use it and the apps feels like a very dated beta, certainly not the sort of polished product that you expect from Hormann.
On the plus side, on the occasions when it has worked I have been able to have deliveries stored in the garage but on the occasions where it has not, I have looked like an idiot who cannot control his tech.
If you really want this then it just about gets the job done but you might be better off going with a third party product such as Remootio.
Set-up was unnecessarily complicated and extremely frustrating but as it is (hopefully) a one time affair you just need to put that behind you.
For my particular roller shutter, it just opens and closes it, nothing in between and nothing to confirm that the requested action has been successful. I have had this over 12 months now and on the occasions that I have gone to use it, it has failed to work around 50% or more of the time.
There are far too many button pushed and log ins happening when you go to use it and the apps feels like a very dated beta, certainly not the sort of polished product that you expect from Hormann.
On the plus side, on the occasions when it has worked I have been able to have deliveries stored in the garage but on the occasions where it has not, I have looked like an idiot who cannot control his tech.
If you really want this then it just about gets the job done but you might be better off going with a third party product such as Remootio.
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Response from developer
Dear Stevie C, Your Connectipn can be made more stable with some Network Settings. Contact us at bisecur-home@hoermann.de to coordinate the next steps. Your BiSecur Home Support Team.
Awful
No immediate access to door status & controls.
User experience is simply awful.
Gateway has no “over the wi-fi”
firmware update feature.
Cheap.
Not “made in Germany”
User experience is simply awful.
Gateway has no “over the wi-fi”
firmware update feature.
Cheap.
Not “made in Germany”
App works locally but cannot be used remotely
App is very basic but only works locally when mobile device is connected to same network as the gateway unit. Unfortunately there is a problem with the BiSecur registration portal which makes remote use of the App impossible. No information on when to expect a fix. Not very happy at the moment. Will update this review when I can get the app to work as advertised.
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Very poor app
Considering the quality of hormann products this app simply does not represent the brand. Incredibly poor solution. I’ve configured it with DoorBird instead, 10 x quicker
Worst connection ever
Will work remotely only after 3 minutes of waiting!!! You start the app and will login for quite a long time!!!
It does work ok within the wifi (local acces), but as soon as you try from a cellular connection it will take forever.
It does work ok within the wifi (local acces), but as soon as you try from a cellular connection it will take forever.
Was this app designed in the 90s?
It’s awfully bad to look at at use. There is no design standards at all. Looks like someone spent 5 minutes on it.
Hörmann, this is a representation of your company, your brand. Perhaps allow someone to design your app who has progressed further than pre-school.
Hörmann, this is a representation of your company, your brand. Perhaps allow someone to design your app who has progressed further than pre-school.
Works perfectly
So, it doesn’t have the greatest user interface (looks like it was written by engineers for engineers), but with a little bit of patience in setting it up it works perfectly. I’m using an iPhone XS and both WiFi and 4G without problems.
Doesn't support iPhone X, or XS Max
Has black bars, add support for newer phones!!
It opens my garage door
The app works over WiFi to open my garage door. I’d prefer to have fewer screens to get to the door control. The internet connection only works on some profiles, even though the settings appear to be the same. It would also be great to have Alexa integration.
Overall it’s basic function works and my garage door opens...
Overall it’s basic function works and my garage door opens...
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It has its uses but not good
So... what I like about this door system with internet control is the ability to open the door whilst I am out to let a delivery be put inside whilst I watch on the camera (separate system) and then can close the door behind... regardless of where I am... also if I am outside and can’t be bothered to go back in the house for the key I can open it from my phone... bravo... that works okay... what is bad is the fact the screenshots imply you can part open the door and see the state of the door without having to revert to the internal camera I installed... it doesn’t work. Never has... support tried to suggest it was because the router was too far away... I have a Wi-Fi router connected to the Ethernet a doors width from the receiver... it can’t be closer!!!! Very poor show by BiSecur and no updates recently to sort it...
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Latest Update
Up until the last update all fine but now will log me in to my Gateway but then can get no further. Have tried removing App, resetting via the online portal on my desktop machine but to no avail.
Response from developer
Hello Fjenwarr, contact us at bisecur-home@hoermann.de. We will get everything back to work with you. Your BiSecur Home Support Team.
Works perfectly
I don't understand the problems people are reporting with the app and can't replicate them. This works flawless with my Supramatic E and WLAN Gateway. Great job Hörmann, I'm looking forward to using more of your products where I can!
iPad app freezes on the second screen
Since July 2016 iPad Bisecur app freezes itself up on the second blue screen after logo. The iPhone app works fine though! Deleted, reinstalled the iPad app - same thing!
Blank (blue) screen
On my wife's iPhone 6 after bisecur and Hormann logo she gets blank blue screen and nothing else. Tried restarting, reinstalling, rebooting - doesn't work!
Still unable to use on 3g
Since update a few days ago, we are still unable to use 3g to operate garage doors.
This has been a problem since the app was updated in early January, and given two or three updates since, is still no better.
App speed opening on wifi is great and is much improved, unfortunately loss of 3g functionality is a major loss.
When can we expect a proper fix regards this?
This has been a problem since the app was updated in early January, and given two or three updates since, is still no better.
App speed opening on wifi is great and is much improved, unfortunately loss of 3g functionality is a major loss.
When can we expect a proper fix regards this?
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Cannot connect
When I search no 'gateways' are found and I don't know how to set the doors to be on the same network as my house!
Great setup video but
On iPhone6 gateway is listed but not accessible and now searching for gateways then it crashes completely. Also the learning / teach does not work and settings are different to video. Where are the wifi settings? More development needed please. Have bought the Bisecure Gateway and want this to work so staying with it. Great idea.
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