Poor functionality
This app needs some serious work on it to make it fit for purpose.
It has no record of future bookings so you can’t manage to alter or cancel them via the app, so you have to rely on the emails sent a day or two before the booking.
Why not send an email the minute you book. Every other restaurant using an automated system does this!
If you want to book your local BP it still requires you to use a drop down menu even if you tell it to use your current location.
Why not declare a favourite as your default restaurant?
Doesn’t pre-populate your personal details so you have to fill them in every time you book. At the very least link it to your personal details on the phone so you don’t have to type in every line!
Trying to send app feedback simply pushes you back to the app without any obvious way of doing just that?
As an aside, why do so many people use this feedback to praise or criticise their experience of the restaurant. It’s supposed to be feedback on the APP……! Doh….
It has no record of future bookings so you can’t manage to alter or cancel them via the app, so you have to rely on the emails sent a day or two before the booking.
Why not send an email the minute you book. Every other restaurant using an automated system does this!
If you want to book your local BP it still requires you to use a drop down menu even if you tell it to use your current location.
Why not declare a favourite as your default restaurant?
Doesn’t pre-populate your personal details so you have to fill them in every time you book. At the very least link it to your personal details on the phone so you don’t have to type in every line!
Trying to send app feedback simply pushes you back to the app without any obvious way of doing just that?
As an aside, why do so many people use this feedback to praise or criticise their experience of the restaurant. It’s supposed to be feedback on the APP……! Doh….
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Referral code
Use my referral for £5 credit 30094
Great food and great atmosphere with friendly staff
Great food and great atmosphere with friendly staff
Southport
Fabulous service today at Bistro Franc in Southport out with my Son Daughter and two Grandsons the venue service and food were fabulous
Totally useless
Changed up the new app had 1200 pints on the old app, and was assured they would change to Bistro pounds. New app useless. Can’t sign in with my current details, says it doesn’t recognise me. Trying to change password so leave an email address and they would send an e mail to change it. Never received one. No where to ring for help, e mails for help, no reply, and a call to my local Pierre says the problem is rife. GET IT SORTED. USELESS.
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Dud App
Won't sign me in. Won't reset password. The old app temperamental but let me sign in mostly .
Update useless
Does not recognise my passwords when it sends a reset does not recognise the token.
Unhappy about website information
We checked the website the day before and it said there was a £12.50 deal. We could have the deal in Eastbourne
We have just been told that is has ended in Eastbourne
Also one of us has a dairy allergy and they do not have dairy free spread.
We are not very impressed
We have just been told that is has ended in Eastbourne
Also one of us has a dairy allergy and they do not have dairy free spread.
We are not very impressed
Closed the Newport restaurant
Closed the Newport restaurant without warning so no time to use reward points. Then deleted all points from account.
Sharing boards
Had a wonderful evening in Bistrot Pierre Southport. Four people two sharing boards and two £15 bottles of Cuvée 94.
A wonderful evening with great food, wine and a wonderful setting.
Will be returning soon. Keep up the great work Southport.
Barry and Lizzy
A wonderful evening with great food, wine and a wonderful setting.
Will be returning soon. Keep up the great work Southport.
Barry and Lizzy
Plymouth - June 2023
First problem was although outside tables were open we were not allowed to eat outside. That was for drinkers only
Second issue was quality of presentation of the set menus was basic and could have been addressed better
Third criticism was that the steak sauce was very poor and did not taste like pepper sauce - could possibly be shop bought as we suspect the French onion soup was.
Staff poorly trained and lacking in enthusiasm
Not sure if I would recommend Bp to others but would like too - please can you look at improvements as the principles of the business are sound
Second issue was quality of presentation of the set menus was basic and could have been addressed better
Third criticism was that the steak sauce was very poor and did not taste like pepper sauce - could possibly be shop bought as we suspect the French onion soup was.
Staff poorly trained and lacking in enthusiasm
Not sure if I would recommend Bp to others but would like too - please can you look at improvements as the principles of the business are sound
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Ms Proctor
Always delicious food x due to busy restaurant occasionally have to wait but its really worthwhile as the food is so good x staff are very friendly and thoughtful x highly recommend x
Absolutely fabulous!!
Great meal and service. And of course the view!
Excellent
Excellent value and choice of meals.
Great food in Nottingham.
Always excellent food and great value for money.
Food
Nice we went Friday 12.30 every time very nice both off us
What’s the point of rewards
I used to have two bistro Pierre within fairly easy reach now. Both closed down Altrincham and Stockton Heath so I am stuck with points that I can probably no longer use unless I travel to Chester or Southport
Breakfast
Had a lovely scrambled egg bacon and mushrooms for breakfast and mum avacado on sour dough toast. It was lovely and the service by the assistant manager with attention to detail, sadly missed in so many restaurants nowadays, was exceptional. Nothing was to much trouble staff were great as usual. Joined the club and will return frequently cant wait. thank you to the assistant manager.
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Good food , lovely view !
Although very busy , both service and food were good.
VR
The food was delicious and served quickly. The staff were wonderful, friendly and very attentive. Always service with a smile.
Stanley Hall
Pork tough and gristly. Not prepared for cooking. Disappointing. Server very pleasant and attentive in spite of being rushed off her feet. Would be 5 stars if meat OK.
