Unnecessary AI
No one asked or needed AI for this app or any other. Severely disappointed with bitdefender for taking this route.
Response from developer
We're sorry to hear that. We understand that AI features aren't for everyone, and we appreciate your honest feedback. We'd like to learn more about your concerns, so please reach out to us at bitsy@bitdefender.com.
So many bugs
And so often… It will say I’m not connected to WiFi when I am or won’t record and report data as it is supposed to do. And if you submit a ticket, you may hear back months later that they’re still working on it.
Latest version 7.8.6 has several flaws
Don’t download this newest version as it has several flaws. When you run a scan, it says you’re not using WiFi even though you are. Scamio pro still doesn’t work (keeps saying “Couldn’t send. Tap to re-try” but when you tap again you get the same message). They need to fix these issues on the iOS version.
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Good but not to my expectations
Overall, Bitdefender works well, but there are several areas that need improvement, especially on iPhone.
* When Bitdefender WireGuard VPN is enabled, my internet connection often stops working, and apps that require internet access also fail to function.
* When the Bitdefender VPN is turned on, Mobile Security appears to stop working properly, and internet browsing is no longer monitored.
* At times, an unknown app seems to disable or override the Bitdefender VPN without my knowledge, leaving the device unprotected.
* Apps such as Instagram continue running in the background, accessing location services and transferring data, which contributes to excessive battery drain. Bitdefender does not appear to detect or alert me to this activity.
* Potentially malicious files received through apps such as WhatsApp are not detected. I would like Bitdefender to provide better scanning of downloaded files and attachments where iOS permissions allow.
* Some apps may access the camera, GPS, or continuously transmit location data in the background. Bitdefender should detect unusual behaviour and notify users of suspicious activity.
* Whenever I notice sudden device heating or abnormal battery drain, I often have to reset my network and mobile settings to restore normal operation. It would be helpful if Bitdefender could automatically monitor for abnormal background activity, especially unexpected data transfers during the night, and alert the user.
* On iPhone, I cannot configure scanning or monitoring for Calendar, SMS, or WhatsApp messages. While I understand this may be due to iOS limitations, I would appreciate any additional protection that is technically possible.
* It would also be useful if Bitdefender displayed a persistent on-screen status or notification showing that protection is active. This would reassure users that the security features are running correctly.
* When Bitdefender WireGuard VPN is enabled, my internet connection often stops working, and apps that require internet access also fail to function.
* When the Bitdefender VPN is turned on, Mobile Security appears to stop working properly, and internet browsing is no longer monitored.
* At times, an unknown app seems to disable or override the Bitdefender VPN without my knowledge, leaving the device unprotected.
* Apps such as Instagram continue running in the background, accessing location services and transferring data, which contributes to excessive battery drain. Bitdefender does not appear to detect or alert me to this activity.
* Potentially malicious files received through apps such as WhatsApp are not detected. I would like Bitdefender to provide better scanning of downloaded files and attachments where iOS permissions allow.
* Some apps may access the camera, GPS, or continuously transmit location data in the background. Bitdefender should detect unusual behaviour and notify users of suspicious activity.
* Whenever I notice sudden device heating or abnormal battery drain, I often have to reset my network and mobile settings to restore normal operation. It would be helpful if Bitdefender could automatically monitor for abnormal background activity, especially unexpected data transfers during the night, and alert the user.
* On iPhone, I cannot configure scanning or monitoring for Calendar, SMS, or WhatsApp messages. While I understand this may be due to iOS limitations, I would appreciate any additional protection that is technically possible.
* It would also be useful if Bitdefender displayed a persistent on-screen status or notification showing that protection is active. This would reassure users that the security features are running correctly.
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VPN
The VpN keeps getting rejected by he one website I actually want to watch Apart from that the security is okay though it has missed anoupf scam emails
Great Service
In this day and age it’s essential to have good virus protection
Is it free
Nothing is free , all this stuff is marketed as free, aspect of capitalism !!!!, or money,, guess it makes the world go around, instead of love ?!?!
Watching over any problem
Hopefully taking management .
VPN
VPN disconnects constantly.
Response from developer
We're sorry to hear that. Frequent VPN disconnections are not expected and can significantly impact your experience. Please contact us at bitsy@bitdefender.com with details about your device, OS version, and app version so we can investigate and help resolve the issue.
Technical Support very poor
I had this service for 9 days, I purchased the family ultimate plan. The issue was I could not add anyone to my identity protection, the system would show an error every time. I did everything suggested by the TS team and have waited for a fix. During this time my wife is not protected. I asked for a supervisor and was told none are available and just canceled my service. Will be going back to Norton.
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Excelente
Excelente
Response from developer
¡Gracias por tu comentario! Nos alegra saber que estás teniendo una experiencia excelente con la aplicación. Apreciamos mucho tu confianza y apoyo.
Mb
Very good
Eats battery power
The battery life of my phone has dropped dramatically since I installed this app
Upgrade Issue
I purchased the mobile security upgrade. The app continues to say free version even when I attempt to restore purchase. Followed all the instructions in AI chat and still not upgraded.
After purchasing the upgrade in App Store. App still not working and apple refuses to refund for the faulty app.
After purchasing the upgrade in App Store. App still not working and apple refuses to refund for the faulty app.
Minimal
Not really malware or virus scan
Would not be without it!
Really works great on all levels and I’m much safer after switching over from another well-known company!
Need the report
How do I pull the report of my phone after being scanned I also have the links I think was used to get access.
Not working properly
Got the app, purchased a year subscription doesn’t work asking me to upgrade my account to year or monthly like I already did waste of $30
Response from developer
We're sorry for the frustration. If your subscription was purchased successfully but the app is still asking you to upgrade, please contact us at bitsy@bitdefender.com with your purchase details so we can verify your account and help resolve the issue.
Upgrade Issue
I purchased the mobile security upgrade. The app continues to say free version even when I attempt to restore purchase. Followed all the instructions in AI chat and still not upgraded.
Why 2 star?
To be completely honest with you I wish I had known before I had purchased the service that iPhone is very unfriendly to VPN. For starters, you can’t have on web protection and location concealment on at the same time because iPhone doesn’t allow it. When I’m running, Webb protection, it throws me into those verification screens that makes you select four pictures that have crosswalks in them. Or other verifications just like it. When I run locations protection to conceal my IP address location then my phone loads extremely slow if at all. So honestly, I’d have to say I keep the VPN on one percent of the time and at this point it seems like a waste of money. 0%-1% is more accurate.
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