Unable to register. Don’t download this app.
Dear Bites, I am unable to register my account as the app continuously couldn’t send the otp number to my handphone. The fact that this issue was seen since two years back and is still an issue today is very concerning. Many customers are downloading this app as your app is supposedly linked to many highly visited grocery stores and they can’t even use it well. Please resolve your app’s issues for the sake of the customer and their experience using your app. Thank you.
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Can’t log in anymore
Really annoying - it now forces mw to enter my password whenever I try to use my app at the checkout. When there is a queue, it is just too bothersome to go through Forget Password. When I try to reset my password, the password manager saves my password but the app does not recognise this; and it is a pain having to navigate to the password manager to retrieve it. Giving up now after about 4 tries to reset password
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Response from developer
Hi, we understand your frustration and regret that this has caused you any inconvenience. Could you kindly email us at contactus@thefoodpurveyor.com with your registered email/mobile number so we can assist you further? Thank you for your understanding.
Apple Wallet
Allow us to add the bites card to Apple Wallet. Won’t that make everything simpler? Also, the app needs a major redesign, as it’s way too cluttered, especially compared to other similar apps out there.
Difficult to navigate
This app is one of the hardest and most confusing way to navigate to me. I can’t even figure out how to log in to be honest. It tells me I have to log in but I can’t locate where that is. Is a nightmare to use. I use a photo of my membership barcode to scan during purchases but when I want to find out and redeem my points now it is so difficult to access
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Impossible to update any info
not user friendly in terms of allowing user to update their profile or details. No indication in appstore to update the app, most of the functions or new promotions have problem loading. Staff blame it on poor internet signal and blame user for not relogin in. After re-login nearly half of points expired and gone. Frustrated.
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Apps was good!
Maybe i’m the new user of this apps. However since i have been installed and using it, the apps is user-friendly. Easy to track your transactions history & rewards. The rewards will update into apps within half an hour after purchase. It’s good & nice!
Unable to login after App update - Zero star
The system now auto logout existing member. All your registered email address and mobile no. unable to retrieve your existing membership. When tried to register new membership, a note stated that mobile / email address already in used. So, new purchase unable to get points. Existing accumulated points gone. Just like that! I see no sincerity of this merchant to reward your long standing customer. Shame on you to even have this app in the first place.
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Super lousy apps, never ever receive OTP upon sign up
Super lousy
Verification
I’m still not able to verify my H/p number. After just 5 weeks the “customer service” reverted on my feedback with the usual answer. Log out from your profile and delete the app. Once done download it again and it should work. If it still doesn’t work please contact us again.
Obviously I did all this prior to contacting them, and how can it take 5 weeks to revert on a simple message. I suggest you either close down your customer service or do it properly.
By the way I won’t bother anymore about this verification, as your competitor seems to overtake you in your blind angle with a better solution.
Obviously I did all this prior to contacting them, and how can it take 5 weeks to revert on a simple message. I suggest you either close down your customer service or do it properly.
By the way I won’t bother anymore about this verification, as your competitor seems to overtake you in your blind angle with a better solution.
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Useless apps
This is apps is so useless to the point I just gave up on using it. It requires update all the time and forced user to log out, once you didn’t realise then you’ll have to stand in front of counter before you pay and waste time on logging in again and again. Until lately they disabled the option of Google and FB log in, great now they ask you to send email to request for switching your acc info but no reply has been updated since month ago. All the points I’ve collected just vanished because of their stupid policy 👎 I don’t usually go on App Store to give any review, but here’s my 1 star for you.
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Frustrated users
During the payment, I suddenly realised the apps were logged out (maybe after an update). Developers should have additional user confirmation, such as using a phone number as ID, instead of fully relying on apps. It's quite embarrassing, especially when the queue gets so long and there is no internet coverage. Hance, I couldn't collect the point.
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ログインできなくなった
急にログインできなくなった。めちゃくちゃポイント貯まってたのに悲しい。
再登録するにも電話番号登録されてるから出来ない。
再登録するにも電話番号登録されてるから出来ない。
Rubbish.
Constantly asks me to log in every single time. And a current glitch that crashes the app everytime I launch it. Frustrating. And there’s no other way to claim points without the app unless you screenshot the barcode. So so so glitchy…..
Poor
Unable to register - poor app
Very little point to this app…
Cannot shop online via the app, which is what you’d expect from any sizeable supermarket.
This App Bites! Such a Scam Loyalty Program
I used to spend a lot on groceries at Village Grocer and Ben's Independent Grocers, which is under the same ownership as the Bites program. But their program is a scam, because they do not display when your points expire in the app. No one checks their emails anymore. This loyalty program bites. Be honest and show customers when their points expire so that they can redeem them in time. Expiring our points while making it impossible for us to check when and how much of our points will expire is just a very dishonest move. I have stopped shopping at Village Grocer and Bens and moved all my grocery shopping elsewhere such as to Grab and Jaya Grocer.
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App opens to a blank white screen
I’ve actually been using a screenshot of the barcode from the previous version of the app to collect points all this time. The app itself has not worked for me even previoualy. Takes forever to open and load until one of the cashier at Village Grocer suggested to screenshot the barcode to be scanned at payment. Else the app takes forever to even load. Now i want to login but app only showing a blank white screen with NOTHING ON IT. Please fix this or find a more competent developer who can improve on it.
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Failed to serve the purpose
Crashes every time i want to log in or check my reward. Not a friendly app at all. Lack in UI interface. Its 2022, this thing should not be a problem anymore. If you couldn't find any better app developer to do this for you. I could suggest some people who can actually create an app.
Can’t login
After registering, you can’t login.
This app is totally useless.
PS I could suddenly login next day
This app is totally useless.
PS I could suddenly login next day
I don’t know why I even bothered using this app
Worst app I’ve used so far! After countless attempts of restarting my phone, deleting the app and re-downloading it, the app won’t even load and will only show a blank white screen upon opening it, which will then proceed to crash…