Bitkey User Reviews

Customer Experience

Positive experience69.1% of reviews
Neutral7.3% of reviews
Negative experience23.6% of reviews

~ Based on 55 written reviews from the US App Store.

What users say

Is Bitkey Safe?

Bitkey - Bitcoin Wallet appears safe based on user ratings. AppsHunter Safety Score for Bitkey is 88/100.

This assessment is based on 121 user ratings, with an App Store average of 4.5/5.

Safety Analysis

89.5% of ratings point to a safe experience
1.8% of ratings suggest some concerns
8.8% of ratings point to a risky experience

~ Based on 114 App Store ratings for Bitkey.

Is Bitkey Legit?

Bitkey - Bitcoin Wallet appears to be a legitimate app. AppsHunter Legitimacy Score for Bitkey is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

my bitcoin

jersy

GREAT SUPPORT

If your NFC is a success you must keep the device away from your phone in order to connect to network without an error when restoring the wallet. Thanks a lot to support I had no idea and they were supper helpful, definitely recommend this wallet!

Plea delete this

Please delete this

Hardware Failed AVOID!

The hardware failed. Support was useless. Would have been better off using anything but Bitkey. If you want to protect your crypto assets, AVOID Bitkey.

Does what they advertise

I bought a Bitkey even though I own more than one Coldcard hardware wallet — which I still consider the best possible choice for a serious Bitcoiner. I was seeking an alternate system for my wife to more easily access bitcoin she has purchased on her own. I want her to keep full independence but she is challenged by using a Mk 4 Coldcard and Sparrow where you do a lot of microSD card inserting and the steps are very specific. It is still the gold standard, I believe, so I thought to cure the problem with a Coldcard Q. It's a huge improvement over the Mk 4 but is still challenging for her, so…

What I am now doing is moving her BTC from an exchange after she buys it into a Coldcard Q wallet with her name on it. Then I send funds to her Bitkey, which she can subsequently spend far more easily using her Strike account. IMHO, this is the best combo I've found to make life easy for her and yet keep cold storage security.

Thanks, Bitkey! I am keeping the one I bought to learn and test and because I like using it and I want to stay informed, but I happily bought another one for her.
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Fine start but much to improve

The existing “utxo management” is a bit misleading. True utxo management would allow you to lock/tag specific utxo’s. I really can’t see this as a serious wallet until available.

Clean app, nice UI, easy to set up

Not much to complain about. The app is minimalist without compromising on security.

It’s 2/3 multisig at the end of the day, and a significant step up over holding bitcoin with an exchange or even single self-custody hot wallet.

Nice app!

Bitkey app inaccessible

I attempted to access bitkey app, and my wife tried here too… and we are both stuck on a black screen with only the Bitkey logo. I have 1 star not because I think Bitkey is bad but because this is unacceptable.

Great app!

I would really prefer to hide the security hub tab bar like it wasn’t there before on the previous app versions so please give us a choice on that. Other than that, I have no complaints!

Love my bitkey

Love my bitkey. I think others have mentioned it, but I think LDK should be integrated. Would love to not need to move funds outside of my bitkey if I wanted to spend. Lightning would be nice to have.

Great Self Custody Option

I love this self custody wallet. It’s secure and easy to use. I’ve had it since December 2024 and so glad I got it. I recommend it to everyone i know in the bitcoin community.

could not send my money

the app keeps giving the error below and so far I’m unable to send my money out of bitkey.

Here is the error:

“We couldn't send this transaction.
We are looking into this. Please try again later.”

Who is looking into this? It’s my money! Why can’t I send my money? Who is we???????

Labelling

Very disappointed that I can’t label my individual transactions so that I know who it came from or what it was for. Filing of activity is much less advanced than Trezor. Of course you do dispense with the seed phrase which is great but instead sacrifice the organisational structure of seed phrase wallets. Boo
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Can’t open the app

Used to be able to and set it all up but now when I open the app it closes before even showing anything. There is currently no update either? Feels like I’m completely locked out of my crypto

Great app. But buggy.

The app is great. I love the simplicity and the minimalist feel and look to it. Unfortunately, mine keeps on bugging out. The toggles don’t work on some of the settings, it does not allow me to generate more than one receive address, or I have to close out of the app and reload it in order to generate another one. Thought it would be better with Jack Dorsey at the helm of this. Overall fantastic app, just need to fix the bugs and make it smooth.
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Bugs

I can’t get it to set up with fingerprint Debbie

Excellent value proposition

Love that it has inheritance, utxo consolidation, auto generation of addresses, daily spend, etc honestly no other device offers as much value and ease of use.

My only recommendation would be to somehow improve the emergency exit plan to enable users to extract a seed phrase and go single sig if they so choose. Not sure why anyone would want to but it would eliminate all the naysayers
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Thoughts on Emergency Kit

This is the first review I’ve ever written on the App Store. Loving the app so far! I’ve been investing in Bitcoin since 2016. Transferred half of my holdings to the app after receiving my Bitkey hardware device today. I’m curious about one thing though: the Emergency Kit file saved to iCloud. I opened the file just to get an idea of what the Kit could do for me. The first thing I noticed in the first paragraph was, “If you ever need to recover without the Bitkey app, you’ll need: this document, your Bitkey hardware device, and an NFC enabled ***Android*** phone”. It should go without saying… I have an ***iPhone***. How does this Emergency Kit benefit me? Ultimately, I know I’ve been a very responsible handler of my Bitcoin over the years but just wanted to know how I’m supposed to use the Emergency Kit if it’s specific to Android users. Looking forward to a response!
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Spettacolare

Eliminato lo stess e il rischio della custodia della seed phrase , semplicità ai massimi livelli

I like it so far

I have used many hardware wallets in the past. Most are easy for me to understand and use but very difficult for my wife and kids who don’t study Bitcoin as I do. I feel like there are a couple trade offs with privacy but I know they are trying to address this. I like the roadmap and am excited for the future of Bitkey. Keep up the good work.
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