False marketing
🚨 WARNING: Bitsgap’s System Failure Cost Me Money – And They Refuse to Refund! 🚨
🔹 When I tried to cancel a trade, Bitsgap failed to execute the cancellation properly.
🔹 Instead of owning up to their mistake, their support team offered me a one-month subscription—which is worth a fraction of my loss.
🔹 When I insisted on my rightful refund, they started ignoring my messages and delaying the process.
Why This Is a Huge Red Flag 🚩
• If your money is lost due to their system’s failure, they won’t take responsibility.
• Their idea of “compensation” is giving you more subscription time instead of returning your lost funds.
• When faced with legal arguments, they just stall instead of resolving the issue.
💡 Would you trust a company that doesn’t stand behind its own platform failures?
I’m not the only one facing this kind of issue, and I won’t stop exposing it. If you’ve experienced anything similar, share your story.
📢 The more people know about this, the harder it will be for them to continue ignoring their failures.
Okay
Not all functions can be found immediately.
Some overviews of bot activities are not displayed, only a constant loading bar.
You get the feeling that the app is still in its infancy.
An iPad-optimized version would also be nice.
Horrible
Great app but!
Response from developer
Hello, Kl81! Thank you for your feedback. We're sorry to hear about the login issues. Please contact our support team for assistance.
Bitsgap app
CANNOT make trades in app
Lots of comments about the login process appear to be replicated for me. So I can confirm these and the biometrics do come up every time I’ve left the app for a few hours.
The more infuriating aspect is that I experience the app freezing and becoming what seems unresponsive whenever I try to make a new bot.
On that principle I don’t recommend the app.
Website is flawless however.
Response from developer
Greetings, CrimEveBoi! We’re really sorry to hear about the issues you’re facing with trading, the login process, and the app freezing when creating a new bot. Your feedback is crucial, and we appreciate you sharing your experience. If you have more details, please reach out support team so we can look into this further. Regards, Bitsgap
White screen of death
Response from developer
Greetings! Please contact us via the app for prompt assistance. Regards, Bitsgap
Not an easy app to log into
Response from developer
Greetings, Spreadthewealth99! We understand the frustration with the login issues, especially with the email not being remembered and the Authenticator code troubles. We appreciate your feedback and will look into this to enhance your experience. Regards, Bitsgap team
Good app but…
Response from developer
Greetings, Borry! We're sorry for the inconvenience with repeated authentication requests. We appreciate your feedback and will look into this situation. Feel free to reach out our support team via the app for further assistance. Regards, Bitsgap
Finally!
Response from developer
Your feedback is important to us and we are committed to meeting your needs. Happy trading!
