Crap.
Response from developer
Hello Xlab77, Thank you for your review. It sounds like your Smart trainer need calibrating, more than a problem with the software. Please write to us so we can provide you with information about calibrating your Smart trainer: support.bkool.com/hc/en-us/requests/new?ticket_form_id=360000021366 BKOOL Team
Bkool is not cool
Response from developer
Hello dewalt.nigel, Thank you for your review. I am afraid BKOOL Pro 1 trainers with firmware 3.1 or older cannot be updated to ANT+ FE-C. If you have firmware 3.16 write to us and we will give you the steps to follow to update to 3.25: https://support.bkool.com/hc/es/requests/new BKOOL Team
Poor app
Response from developer
Hello Shrek & Donkey, Thank you for your review. If you have a specific issue updating the firmware on your trainer, we invite you contact us so we can help you to use the app: https://support.bkool.com/hc/es/requests/new BKOOL Team
Poor app
Response from developer
Hello jamesprconnolly, Thank you for your review. I am afraid BKOOL Pro 1 trainers with firmware 3.1 or older cannot be updated, sorry about this. Bkool Team
Something is not right
I connect the device to the toolkit and it shows the version 3.16 and says that it’s the latest and no update needed. I have the BKool Smart Pro, it’s not responsive, always has high resistance and I’ve spent money and time trying to sort it out. The customer service is too slow and they always prompt me to read the website. I do as the instructions say, even asked friends for tips in case I’m missing something, but still no result. I’m stuck with a trainer that doesn’t work and this app doesn’t help at all. Really really disappointing!
Response from developer
We apologize for any problem you may have faced. Please, do not hesitate to contact our support team. They will be happy to help you on this link: https://support.bkool.com/hc/en-us/requests/new Have a nice day!



