BKOOL Toolkit User Reviews

Name: BKOOL Toolkit
Rating: 2.66667 (3 reviews)

BKOOL Toolkit

BKOOL S.L.

🔧 Utilities

💪 Health & Fitness

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Crap.

Lots of problems with the connection. the worst are software updates which made the trainer unusable as a 2% climb is like 8% and above 5% is a wall. Do not update. Never. Watts are not reliable. It’s been years nothing has been fixed despite all the negative reviews on internet. They could just provide a link with all previous software versions so that you select the one that works because they decided to make your home traîner obsolète. Even velodrome training isn’t enjoyable.

Xlab77

5 years ago

Response from developer

Hello Xlab77, Thank you for your review. It sounds like your Smart trainer need calibrating, more than a problem with the software. Please write to us so we can provide you with information about calibrating your Smart trainer: support.bkool.com/hc/en-us/requests/new?ticket_form_id=360000021366 BKOOL Team

Bkool is not cool

This app will not update my bkool pro to v3.25 I am also having problems changing the bkool over to ANT+ fe-c. As far as I can work out the update will facilitate this. But bkool have removed this so that there devices are harder to setup with Zwift. Obviously to force you into using there own sim. So far not impressed with bkool or the pro. Probably best to give there products a miss in future.

dewalt.nigel

5 years ago

Response from developer

Hello dewalt.nigel, Thank you for your review. I am afraid BKOOL Pro 1 trainers with firmware 3.1 or older cannot be updated to ANT+ FE-C. If you have firmware 3.16 write to us and we will give you the steps to follow to update to 3.25: https://support.bkool.com/hc/es/requests/new BKOOL Team

Poor app

Pointless is probably a better description.

Shrek & Donkey

5 years ago

Response from developer

Hello Shrek & Donkey, Thank you for your review. If you have a specific issue updating the firmware on your trainer, we invite you contact us so we can help you to use the app: https://support.bkool.com/hc/es/requests/new BKOOL Team

Poor app

Bkool pro trainer is constantly at a high resistance, looked up this problem and advised to update the firmware via this app. Downloaded it but it won’t find it via Bluetooth and terrible customer service.

jamesprconnolly

6 years ago

Response from developer

Hello jamesprconnolly, Thank you for your review. I am afraid BKOOL Pro 1 trainers with firmware 3.1 or older cannot be updated, sorry about this. Bkool Team

Something is not right

I went on the BKool Website where they mention that the latest firmware version is the 3.25.
I connect the device to the toolkit and it shows the version 3.16 and says that it’s the latest and no update needed. I have the BKool Smart Pro, it’s not responsive, always has high resistance and I’ve spent money and time trying to sort it out. The customer service is too slow and they always prompt me to read the website. I do as the instructions say, even asked friends for tips in case I’m missing something, but still no result. I’m stuck with a trainer that doesn’t work and this app doesn’t help at all. Really really disappointing!

AgnessBass

6 years ago

Response from developer

We apologize for any problem you may have faced. Please, do not hesitate to contact our support team. They will be happy to help you on this link: https://support.bkool.com/hc/en-us/requests/new Have a nice day!

Bluetooth

App won’t pick up my smart pro via Bluetooth, submitted a form on the website, no reply. Awful customer service.

GuyJames

6 years ago

Response from developer

Hi GuyJames! We are very sorry for the inconvenience. Our technical service will help you as soon as possible, although due to the preventive sanitary measures caused by the COVID-19, it is possible that the response time to incidents and normal consultations may be affected. Best regards, Bkool Team

App Works Perfect

Previous review may be true about Bkool on the whole but this app worked perfectly to update my trainer that does work with zwift etc. (Easy to do after a quick google)

Gandhi Lee

7 years ago

Response from developer

Hey Gandhi Lee! Thanks so much for the positive feedback!🤩

Don’t bother. Avoid BKool

Bought a Smart Go, only for the company to shut hardware operations without warning, lock down their product to their software system, freeze out Zwift & now they aren’t responding to any of my support requests.

Don’t make the same mistake as me. Avoid like the plague.

Parkourblog

7 years ago

Response from developer

Hi Parkourblog! Our after-sales service is guaranteed. We will comply with the guarantee policy and with our obligation to answer any questions or queries you may have. If you have contacted our technical service (https://support.bkool.com/hc/en-us/requests/new) we will help you as soon as possible :) Thanks for your time! Have a nice day!

Keeps shutting down

I have downloaded the BKOOL toolbox and BKOOL remote and both of them just shut down or you are left hanging while it tries to find user details, not user friendly and are thinking of following the majority to Zwift

Gravyj

7 years ago

Response from developer

Hey Gravyj, sorry to hear about the problems you are having, if you could contact our support team using this form, they will look into the problem for you and try to find a solution as soon as possible. https://support.bkool.com/hc/en-us/requests/new.