Can't select fixed fare when booking in advance
It seems OK in general but I have not booked using the app, as it won't let me select a fixed fare when booking in advance. When booking in advance, it will only let me select metered fare, and I can only select fixed fare if selecting to book now. I've tried to do this on a number of occasions, on different days, and the
app is the current version, so not sure what the issue is. To overcome this issue, I book via the website.
app is the current version, so not sure what the issue is. To overcome this issue, I book via the website.
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It’s better than uber in Caloundra
After finding uber drivers kept cancelling jobs, sometimes multiple in a row, leaving me stranded I thought I’d try taxis again. It’s much better, Nicer drivers and more reliable. Not sure about the App, I find the automatic phone service is fine so just use that. Thank you
Annoyed
App says it’s Black & WhiteCabs Australia. However, when attempting to create an account, the phone number is locked on US as location. This means when entering an Australian mobile number (according to the name this is supposed to be an Australian App) the App errors and fails to load with an error of incorrect location for the phone number…….. a location it won’t let you change! Complete waste of time. Just ring the local number and use the AI interactive bot.
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Just awful.
Poor gps location of hirer & unable to change pickup spot to where you actually are.
Persistently slow localisation of available cabs & ride acceptance.
Offered “Fixed fare” is always 20+% higher than metered fare.
Excessive card usage charges by B&W (not an app issue).
Current iteration of App prevents you logging in just with your phone no, as previously, & won’t allow a new account to be set up with an existing phone number, making the app non-functional for a large number of existing customers.
Pretty much a shining example of why Uber & Didi were allowed to trample all over the taxi monopoly.
Persistently slow localisation of available cabs & ride acceptance.
Offered “Fixed fare” is always 20+% higher than metered fare.
Excessive card usage charges by B&W (not an app issue).
Current iteration of App prevents you logging in just with your phone no, as previously, & won’t allow a new account to be set up with an existing phone number, making the app non-functional for a large number of existing customers.
Pretty much a shining example of why Uber & Didi were allowed to trample all over the taxi monopoly.
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App crashes and needs to be reinstalled
When it works its great. App has crashed several times during booking process and won’t reopen. App needs to be deleted, reinstalled and logged in again to check on the status of my booking (running latest iOS). Not great when I am in a hurry.
Payment issue
I use the app for my elderly mother who has cab vouchers. When I go to make a future booking, at time it takes me to the credit card detail window. It doesn’t always do it but it’s annoying as I have to phone the call centre.
Great idea this app but please fix this issue.
Great idea this app but please fix this issue.
Great app
This taxi app is very easy to use. Great that I can order taxis for my children even when they’re not with me. It’s good to be able to choose the type of taxi I want and I’ve found the quotes in the app are accurate.
Best Taxi service 👍
Black n white cabs are the best service in Brisbane city , they are always reliable and drivers are respectful and always look after the customers. Cars are near and tidy and always o. Top. You can always rely on Black n white cabs 🥳🥳 keep up the good work 👍
Great app, no issues
I downloaded this app to book early taxis for work two days in a row. Both times I was really happy with it, it works exactly as needed and the drivers rocked up a few minutes early for each booking. And this app doesn’t require you to enter credit card details if you don’t want to which is a big plus for me. Would recommend!
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The WORST. Do not use!!!!
I downloaded the app, input all my details and booked a ride for an hours time to get to an important work meeting on time. It said all confirmed. Five mins before it was due I opened the app to check the status of my ride. Instead I just saw a spinning wheel which just said “Finding a driver.” The appointed time came and went. Multiple calls to the call centre went unanswered by a human as they have completely automated their system to save money. The robot on the other end was useless - could not help me at all. I ended up ordering a ride with DiDi who dispatched a ride for the same cost and they actually turned up!!! AVOID black and white at all costs 🤬
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Do not use this app for important schedules
I used this app to book a trip to the airport. I have two children below 5, and decided against rideshare apps and opted for licensed taxi company for booking confidence (as opposed to on demand hails).
I scheduled a (confirmed) booking the night before for an early morning ride the next day, only to have the app “find available drivers” 15 mins prior to booked time. The vehicle I chose was a maxi 12, so it was impossible to find a driver so early in the morning.
Calling them to check on the booking was useless too, as the app was a “cloud booking”, so the operator could not modify the booking in any way.
After 45 mins of anxious ramblings from the wife, multiple other (failed) attempts at finding a large vehicle to book on demand at 3:30am, I ended up driving my family 7seater to the airport for long term parking.
This app is no different from any other rideshare company with respect to scheduled bookings. You are not guaranteed a driver. Be aware!
I scheduled a (confirmed) booking the night before for an early morning ride the next day, only to have the app “find available drivers” 15 mins prior to booked time. The vehicle I chose was a maxi 12, so it was impossible to find a driver so early in the morning.
Calling them to check on the booking was useless too, as the app was a “cloud booking”, so the operator could not modify the booking in any way.
After 45 mins of anxious ramblings from the wife, multiple other (failed) attempts at finding a large vehicle to book on demand at 3:30am, I ended up driving my family 7seater to the airport for long term parking.
This app is no different from any other rideshare company with respect to scheduled bookings. You are not guaranteed a driver. Be aware!
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App useless
I needed to make a few cab trips in short time of each other. The app was stuck on the first taxi I used. Would not let me order another cab. I deleted it and reinstalled it and it was still stuck on the last taxi I ordered. There was no close button or tab or anything to get rid of it so I could order another cab. I thought the app was supposed to make things easier.
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Terrible
I ordered a cab through the app, the driver drove past me and had someone in Brisbane (completely different city) ring me to ask for directions. I gave directions, the cab drove past again and then cancelled the pick up. So I ordered a second cab only to watch as someone else up the road got into it! No wonder Uber found a niche in the industry.
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App stole my money
I selected the option to pay through the app. Part of the way to my destination my driver and also a notification informed me the payment declined. So I paid the driver when I arrived, as you do.
But the funds went through alright. Both times. I paid double to get a ride to work. Don’t pay with this app, it’s a scam
But the funds went through alright. Both times. I paid double to get a ride to work. Don’t pay with this app, it’s a scam
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App automatically cancels bookings with no warning
I made an advanced booking but 25mins after the requested booking time the app automatically canceled the booking because there were no drivers available. If I hadn’t been watching the app I wouldn’t have known as there were no other notifications.
The app also took $0.50 from my account when I set it up so I basically paid 50 cents to be late.
The app also took $0.50 from my account when I set it up so I basically paid 50 cents to be late.
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No maxi taxi
After many years of refusing to use cabs instead of ride share due to poor reliability, booked a 10 seater max taxi an hour before needed. Called up 10 minutes before pick up time as drivers had not accepted booking and was told that uncertain if/when taxi would be available.
Cancelled booking and booked 2 6 seaters from ride share company which turned up promptly.
Cancelled booking and booked 2 6 seaters from ride share company which turned up promptly.
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Awesome service
Awesome service! Security cameras in every single taxi, Authorised drivers, Clean cars. feel very safe getting into a Black and White cab knowing it’s cheap and will get to my destination safely. Thank you for delivering great service to your customers.
Absolute trash.
Left on the side of the road. Sober and in the rain. Waiting 20 mins on hold to politely ask a wait time after a 15 min wait with no Taxi turn up. The guy said next available and hung up. No F**%% wonder Uber is taking over. I hope the pathetic monopoly services like this rot where they deserve. Ordered an Uber just now. Know who the driver is. The cost. And where driver is with an ETA. And no requirement to hand over cash. Who is safer I wonder. Cab drivers and punch Uber drivers. Go figure. This App is a joke. Cabs are consistently filthy.
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Useless
I wish I could go back to the previous version. It was more basic, but it worked. In this app I can’t be sure I have made a successful booking; there’s no list of current bookings and no way to change a booking or cancel it. Or even to check if it exists. I guess I’ll just go back to phoning for taxis. Which isn’t easy either but I don’t have any other options.
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Terrible service
I’m not allowed to use ride-shade apps at work - this is the only reason I use black and white cabs. The service at B&W Cabs is terrible. Maybe 5 years ago when Uber wasn’t as popular the service was okay because there was no alternative. Even with the b&w app you still have to tell the driver where to go, and give them directions if needed. The up-front price offered through the app for a trip is always higher than the metered fare so why bother. The vehicles in the business class fleet are nice, the regular cars not so much. If the app was better - actually directed drivers, had more fare options, ability to link account to cab charge card so it pays automatically at the end of the trip - then maybe I’d give three stars. But as long as this app lags behind the better and cheaper ride-share services, it will still be one star.
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