BlackCab User Reviews

Customer Experience

Positive experience32.8% of reviews
Neutral9.4% of reviews
Negative experience57.8% of reviews

~ Based on 64 written reviews from the US App Store.

Is BlackCab Safe?

BlackCab appears safe based on user ratings. AppsHunter Safety Score for BlackCab is 94/100.

This assessment is based on 136 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.5% of ratings point to a safe experience
0.7% of ratings suggest some concerns
0.7% of ratings point to a risky experience

~ Based on 136 App Store ratings for BlackCab.

Is BlackCab Legit?

BlackCab appears legitimate, with a few gaps. AppsHunter Legitimacy Score for BlackCab is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ca utilizator de peste 6 ani va zic, JALNICA aplicația…

Ai 3-4 opțiuni de tip de mașină dar nu e clar dacă e clasa mai bună sau mai slabă.. primești 100 de notificări cu coduri de reducere și când dai pe ele să faci o cursă și surpriză, dispare și codul de reducere și nici nu ai unde să îl bagi ca să îți aplice reducerea…
Prețurile sunt mega variabile adică o saptamana costul unei curse Ploiești aeroport este 390 o saptamana este 510 apoi o saptamana este 300… cum pot eu sa justific firmei care îmi decontează ca azi cursa are un pret iar mâine e aproape dublu după care iar este scăzut prețul…
Sincer mergea mult mai bine înainte…
Mega dezamăgitor.. pe viitor mă voi orienta care alte platforme..
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One of the worse apps ever

One of the worse mobile apps I have ever seen. Almost nothing works as you would expect and the support is non-existent.

Asa si asa

Gratie ultimelor experiente am inceput sa folosesc Uber mai des. Aceleasi servicii la juma de pret. Nu pot sa spun ca-i recomand. Acum au trecut la nivelul urmator: iti mai iau bani de pe card, la cateva zile dupa cursa.

DO NOT RECOMEND!!!

I have got charged 2 times for a cancelled ride!!

Rusineee!

Soferi frustrati care transporta oamenii ca pe sacii de cartofi! Rusineee nesimtitilor!!!! Vreti doar banii! Pacat de cei cativa soferi care sunt ok, marea majoritate miste frustrati notorii! Cei care detin compania ar trebui sa fie mai atenti la angajati si la vechiturile tracasite si murdare pe care le conduc! Rusineeeee!!!!
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Nu funcționează

Am descărcat aplicația, am urmat pașii și nu funcționează.

The cleanest and the most confortable taxis

These are cleanest and the most confortable taxis in the city. I have peace of mind when I have to get somewhere without driving my own car.

It’s good such service exists.

When you don’t want to worry about parking, drivers in flip flops, smelly cars and so on, which you need to do when using other similar services in Bucharest, order a BlackCab.

O mizerie de aplicatie si concept

Este o mizerie de aplicatie cu soferi foarte slabi, dupa ce ca iti ia banii si inainte sa iti gaseasca sofer mai dai si de cate unu care uita ca si-a pornit aplicatia. Am astepta dupa un sofer d’aata “profesionist” sa plece de pe loc vreo 15 minute, cursa era de 100 si cv de lei. Efectiv o mizerie de aplicatie.
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Bad

Ecranul s-a facut negru si nu ma mai ajuta sa vad cursa, unde e soferul, daca e totul in regula. Evident, n-a fost corecta cursa, am selectat gresit si n-am mai apucat sa anulez cursa, caci abia dupa ce a fost preluata persoana, am putut sa vad traseul…

Adding a credit card crashes the app ios 16.5.1

Tried to add card payment to app and it crashes:
- add card details:
- open authorization app for payment (revolut, btpay)
- return to app screen - white unresponsive screen appears and stays so.

Scammy compamy

Poorly designed app, surprise fees, unresponsive customer support.
Basic predatory behaviour.
Stay away

Scump, dar din ce in ce cu un standard mai scazut

Prețuri Premium, dar cu servicii din ce in ce mai putin Premium.

Chat sound

App chat doesnt have sounds, i m not notified when driver writes on app chat, but there are all notions set to on for the app

Long refund times for orders

Long refund times for orders which didnt found a driver

Bad and beyond!

Two times, my wife had bookings made in advance with you and both rides were canceled! She had doctors appointment and I needed her to be there on time!!! The drivers, or the system canceled the drive for no reason!
No explanation provided!!!
So, I guess it is a game of luck now! I have over 60 rides booked with you guys, but lately you are no longer trustworthy nor reliable as a service!
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Preturi foarte scumpe

Exagerate chiar

Cursa anulata in ultimul moment

Cu o simpla notificare pe mail!

This app is the worst

Black Can services are ok, but this app should not be allowed to work so bad! It’s the worst app i have ever used in my entire life! Please, do something!!!!

Never again

The app is ok-ish but I definitely do NOT recommend using their service. We reserved a cab 10 hours in advance for 08:30 o’clock. They changed our driver 3 times and in the end the driver arrived 30 minutes too late which made us almost miss the flight. It was not the driver’s fault though that they allocated him a ride while he was in the other side of the city. Moreover, we booked a Kidscab but the driver didn’t have a proper baby seat! so I had to cary my baby in my arms which is totally unsafe. So I will never use it again and I don’t recommend using them.

PS: the driver was very polite, friendly and apologized many times for being late. This is the only reason I don’t make a formal complaint and request my money back. The fare for the ride was at least 4x the price of a regular cab.
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