Not reliable
Always have issues when I try to download a video and now the device is not even turning on! Had it for only 10 months and not 100% reliable!
App not connecting to device
Haven’t been able to review videos for over a month. Phone connects to the dashcam wifi but the app says unable to join network. Needed footage in a situation and couldn’t retrieve it which defeated the entire purpose
App
Wish they would make this app simple to use and fix the WiFi connection. I have a hardwired can set up and I can never get the WiFi to work correctly. I paid a lot of money for this camera and not happy with the app . Sometimes it turns off and then back on while I’m driving or tells me that audio began recording without me doing anything. I thought this brand good but it’s time to move on to another camera .
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garbage
absolutely garbage, the videos corrupt or disappear when you need them the most. whats even the point of having a dashcam if this is the case
Mongrel
Great
Horrible
WiFi doesn’t connect no play back tried cellular connection no luck
Terrible
This app sucks!!! Can’t do anything I paid for the cloud connection and I can’t connect to the camera I can’t remote view or live view the camera or even go back to old videos!!! I’ve had the camera replaced 3 times and I always have the same problem?!!! USELESSSSS
I paid $1,100 to buy useless trash. Very bad. I do not recommend it.
I bought a Mercedes from a dealer in Englewood, New Jersey, and requested a dash cam, but even though it was installed by a company in Paramas, it hasn't worked for 10 months. You will work for 1 to 2 days after receiving the service. The device stops working after 1–2 days and usually does not operate for more than 2 months. You have to wait about two months to book the service, and this has been going on for ten months now.
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RUN AWAY
Worst Dashcam ever and overpriced with very poor app.
Stupid wifi requirement to view dashcam
It’s dumb to force me to login in order to view the camera 1ft away from me.
I park in an underground lot with no network access, and I cannot view the recordings on the dashcam because I’m blocked by the login screen.
Great camera, terrible app UX.
I park in an underground lot with no network access, and I cannot view the recordings on the dashcam because I’m blocked by the login screen.
Great camera, terrible app UX.
Frustrating
Overly complicated, buggy software. Rarely connects via WiFi. Cloud service doesn’t work. Expensive junk.
Camera map
How come you decided to remove the camera list as I really enjoyed that feature to see other cameras around the world and I know there are privacy concerns but if the person decides to share there lives cannot see it being an issue and it was handy for me as I would let people know when I am coming over by putting my live camera on so they could then see where I am on my journey I think this needs to be re instated
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Do not buy.
Camera fails to connect to mobile. Constantly announcing ‘BlackVue for your safe driving, starting normal recording’ literally every two minutes. Useless product. Definitely do not recommend it. Exploring other options, this device does not function as promised and is not user friendly - I am unable to access settings to the camera via the app. Would give 0/5 stars if possible. Really disappointed.
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It’s good
Good overall, been using them for a REAL long time. My only gripe is connecting to the camera, it’s a bit of a pain cause it’s not as fast as I want it to be.
Does not work without an account.
Why does it need an account to work with my offline dashcam?
Response from developer
Dear Customer, We understand your frustration regarding the required login to the app, and we truly appreciate your patience. This security measure is part of our ongoing effort to protect your footage, especially in cases of break-ins or theft. It’s also why we offer free Cloud storage—even to users on our free plan. While BlackVue is known for its advanced Cloud features, please rest assured that we value and support all our users equally. If you experience any issues with the app or your camera, please don’t hesitate to contact our customer support team. We’re here to assist with troubleshooting or arrange repair or replacement if needed. Thank you for choosing BlackVue. Your understanding and continued support mean a lot to us.
Terrible
Awful interface.
Wifi connection unstable
the recordings are great, but connection to phone is a constant pain 😔😔
Paying for Cloud and LTE, but no notifications
I haven’t received any notifications from my BlackVue dashcam for a long time. I subscribed to your cloud service and paid for LTE so I could receive alerts while away from my car.
If you can’t deliver those notifications reliably, what is the point of paying for the cloud subscription and LTE? Remote monitoring loses its value when I can’t count on receiving alerts.
This is extremely disappointing for a paying customer. Please fix the notification issue and provide a clear explanation.
If you can’t deliver those notifications reliably, what is the point of paying for the cloud subscription and LTE? Remote monitoring loses its value when I can’t count on receiving alerts.
This is extremely disappointing for a paying customer. Please fix the notification issue and provide a clear explanation.
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Do not buy
Nice camera, but terrible app and even worse customer service. I’ve had nothing but problems. Now the camera is broken. I was told to mail it in and I would get a replacement in 1-3 business days. I’m now in my third week without a camera, and they can't provide an estimate of his much longer I will have to wait. I even told them I would pay for a reimbursemed, but they will not provide this option. Of course they are very sorry, but apologies doesn't keep my vehicle protected. I won't do any new business with Blackvue.
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App sucks
It was working fine
Now i have to pay to use the cameras i paid for, also my account got reset somehow. So i have no way to see who smashed my side mirror now. 1 star
Now i have to pay to use the cameras i paid for, also my account got reset somehow. So i have no way to see who smashed my side mirror now. 1 star
