Issue with Online Order
Redeemed rewards for a NM Lotaburger. Added another item, a meal. Checked out and noticed reward burger was not listed. Walked into restaurant and talked with the counter person who promptly told me he could not help me. Manager Daniel came over to help me and long story short, helped me to my satisfaction with respect, honesty, and perseverance!
Kudos to both employees at S. Valley location in Las Cruces!
Kudos to both employees at S. Valley location in Las Cruces!
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Bad service
Bad service, cold food, didn’t get all the order. Waited 15 minutes in drive up. I’ll never go back.
Love this place
I love Blakes!! They have the best hamburgers and seasoned fries. It is always so good.
Dissatisfied
Asked for no onions and they put extra
Blake’s 6550 Paradise Blvd NW, Albuquerque, NM 87114
I’ve been going to the same LB for a long time, creature of habit at times, I have a usual order.
I use my points, so the other day I thought I’d gotten a free, “Free” burrito, my points were removed, however they charged me anyway and took my points!
Would be nice to get the free burrito, or at least my points
returned😉👍
08/01/2026
It’s been a while, so first I want to thank the cooks, breakfast burritos, burgers great and tasty, fries uh, a little crispier would be nice, without asking.
As to rewards, Corporate needs to rethink their decision on giving just fair rewards! I was getting any breakfast burrito, made the way I want….now a bean burrito is the only reward given for burritos 🤔😒
After all the $$$$ spent, and limiting the reward? I know everyone is cutting back, however, why not consider raising the point amount for a reward?? Example: 425 points as opposed to 700 or 725 points?
Limiting the reward in such a way, now causes me to rethink my breakfast And lunch location!
😳🤷♂️😐 ( I can understand franchises, maximizing revenue, cutting back on quantity and quality ) the present corporate thought….less is more ideology is sad indeed!
Just one more thing, I order extra items in my b burrito, and certain LB’s the burrito appears the same size as a burrito with no extras, example: my fav is the sausage burrito with easy red and then I add crispy bacon…at times not crispy, I don’t like limp bacon, and extra hash browns.
That’s puzzling….🤨
I use my points, so the other day I thought I’d gotten a free, “Free” burrito, my points were removed, however they charged me anyway and took my points!
Would be nice to get the free burrito, or at least my points
returned😉👍
08/01/2026
It’s been a while, so first I want to thank the cooks, breakfast burritos, burgers great and tasty, fries uh, a little crispier would be nice, without asking.
As to rewards, Corporate needs to rethink their decision on giving just fair rewards! I was getting any breakfast burrito, made the way I want….now a bean burrito is the only reward given for burritos 🤔😒
After all the $$$$ spent, and limiting the reward? I know everyone is cutting back, however, why not consider raising the point amount for a reward?? Example: 425 points as opposed to 700 or 725 points?
Limiting the reward in such a way, now causes me to rethink my breakfast And lunch location!
😳🤷♂️😐 ( I can understand franchises, maximizing revenue, cutting back on quantity and quality ) the present corporate thought….less is more ideology is sad indeed!
Just one more thing, I order extra items in my b burrito, and certain LB’s the burrito appears the same size as a burrito with no extras, example: my fav is the sausage burrito with easy red and then I add crispy bacon…at times not crispy, I don’t like limp bacon, and extra hash browns.
That’s puzzling….🤨
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