Issue with Online Order
Redeemed rewards for a NM Lotaburger. Added another item, a meal. Checked out and noticed reward burger was not listed. Walked into restaurant and talked with the counter person who promptly told me he could not help me. Manager Daniel came over to help me and long story short, helped me to my satisfaction with respect, honesty, and perseverance!
Kudos to both employees at S. Valley location in Las Cruces!
Kudos to both employees at S. Valley location in Las Cruces!
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Bad service
Bad service, cold food, didn’t get all the order. Waited 15 minutes in drive up. I’ll never go back.
Love this place
I love Blakes!! They have the best hamburgers and seasoned fries. It is always so good.
Dissatisfied
Asked for no onions and they put extra
Blake’s 6550 Paradise Blvd NW, Albuquerque, NM 87114
I’ve been going to the same LB for a long time, creature of habit at times, I have a usual order.
I use my points, so the other day I thought I’d gotten a free, “Free” burrito, my points were removed, however they charged me anyway and took my points!
Would be nice to get the free burrito, or at least my points
returned😉👍
08/01/2026
It’s been a while, so first I want to thank the cooks, breakfast burritos, burgers great and tasty, fries uh, a little crispier would be nice, without asking.
As to rewards, Corporate needs to rethink their decision on giving just fair rewards! I was getting any breakfast burrito, made the way I want….now a bean burrito is the only reward given for burritos 🤔😒
After all the $$$$ spent, and limiting the reward? I know everyone is cutting back, however, why not consider raising the point amount for a reward?? Example: 425 points as opposed to 700 or 725 points?
Limiting the reward in such a way, now causes me to rethink my breakfast And lunch location!
😳🤷♂️😐 ( I can understand franchises, maximizing revenue, cutting back on quantity and quality ) the present corporate thought….less is more ideology is sad indeed!
Just one more thing, I order extra items in my b burrito, and certain LB’s the burrito appears the same size as a burrito with no extras, example: my fav is the sausage burrito with easy red and then I add crispy bacon…at times not crispy, I don’t like limp bacon, and extra hash browns.
That’s puzzling….🤨
I use my points, so the other day I thought I’d gotten a free, “Free” burrito, my points were removed, however they charged me anyway and took my points!
Would be nice to get the free burrito, or at least my points
returned😉👍
08/01/2026
It’s been a while, so first I want to thank the cooks, breakfast burritos, burgers great and tasty, fries uh, a little crispier would be nice, without asking.
As to rewards, Corporate needs to rethink their decision on giving just fair rewards! I was getting any breakfast burrito, made the way I want….now a bean burrito is the only reward given for burritos 🤔😒
After all the $$$$ spent, and limiting the reward? I know everyone is cutting back, however, why not consider raising the point amount for a reward?? Example: 425 points as opposed to 700 or 725 points?
Limiting the reward in such a way, now causes me to rethink my breakfast And lunch location!
😳🤷♂️😐 ( I can understand franchises, maximizing revenue, cutting back on quantity and quality ) the present corporate thought….less is more ideology is sad indeed!
Just one more thing, I order extra items in my b burrito, and certain LB’s the burrito appears the same size as a burrito with no extras, example: my fav is the sausage burrito with easy red and then I add crispy bacon…at times not crispy, I don’t like limp bacon, and extra hash browns.
That’s puzzling….🤨
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Stupid
Takes money won’t send order!!!! Sucks
They suck
Can’t follow a simple no pickles order request. Paid for extra ingredients and got nothing extra but the pickles I’m allergic to them
Poor customer service
Sucks… waited 30 mins after given a time when my food was ready through online ordering..
Customers service
Very bad customer service. The drive-through cashier was mad slamming the fry box. I stood there 10 minutes before I got acknowledge she was ignoring me and other others. She was slamming stuff around when I finally did get my burrito. She threw my bag at me very terrible and I come to this Blakes a lot. I’d give them a lot of my money. It’s just very unsatisfying.
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Thank you
Ordered in the app and the delivery was through Uber Eats they dispatched a driver way too early and the driver left because there was no order showing for me. I contacted the store and was able to get my order personally delivered from the manager Melissa!
CHEESE
Great place to eat. But on the app need to have an option for extra cheese.
Food review
The general manager treated us with great customer service and with great food she thanked us definitely coming back again
Never get the order right.
I like Blake’s. But every time I use the app and make modifications, it’s ALWAYS wrong. But if I order at the drive through I better bring a book to pass the time.
Store#64 waited an hour in your line
Terrible Drive thru service
Your workers need to read the orders
My order is always wrong when I order from here. I order on the app, it specifies what to add and removed and it’s still wrong every time. I shouldn’t have to sit there and open my meal before I leave to make sure it’s right.
Cold food
Awww yeah I don’t like cold food regardless if I order ahead of time
Cannot add more than 1 cheese
The app has flaws in the quantity of cheese you can add, need to be able to give option to add more than 1 slice of cheese
No organization, no customer service.
Waited in the online order pick-up line for 15 minutes and still no service. One guy standing there and they aren’t asking anyone behind if they need to pick-up their order. I’d give zero stars if I could.
Received wrong burger
Received wrong burger after waiting in line for 20 minutes. Called the assist line & was put on hold then sent to voicemail. Super upsetting I waited that long & didn’t get what I ordered.
Or even a call back for refund.
Or even a call back for refund.
Blake’s
Love Blake’s but they always get my order wrong. Paid extra for extra red chili and there was none in both the burritos I ordered.
