Great but customer service is 2/5
The app in itself is 5 stars. Charlotte and her trainers are great! The app itself is great.
However my reason 3 stars is the customer service support.
I cancelled my subscription on the free trial, as personal issues has got in the way and I will come back when I am ready.
I still got charged, which is an IOS problem the customer service said and they can’t offer a refund, which is fine I have contacted my bank, due to them first responding to my issue 2 hours after first contacting them, then over 24 hours after that and THEN today they have contacted me, bearing in mind i responded within 2-6minutes after them contacting me back.
It shouldn’t take 3 days to try to solve a problem.
Please update your customer service support.
However my reason 3 stars is the customer service support.
I cancelled my subscription on the free trial, as personal issues has got in the way and I will come back when I am ready.
I still got charged, which is an IOS problem the customer service said and they can’t offer a refund, which is fine I have contacted my bank, due to them first responding to my issue 2 hours after first contacting them, then over 24 hours after that and THEN today they have contacted me, bearing in mind i responded within 2-6minutes after them contacting me back.
It shouldn’t take 3 days to try to solve a problem.
Please update your customer service support.
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Been on the app for over a year and absolutely loving it!
I use this app nearly every day and it keeps me on my toes. I like going to the gym and using this. If I miss the gym I always know I’ve got something right on this app if it’s a longer workout or a shorter workout
Best fitness app
Got charlottes dvd years ago! And loved it! But this app is brilliant! Charlotte David and Richard are class.. so much fun in the workouts & u can defo feel it 😄👍🏼 new fav x
Love it so far!
The only problem I have is what workout to select on my Apple Watch so that I know how many calories I’ve burned 😫
Honest review
I absolutely love the work outs they are brilliant and fit into my life perfectly. However the app constantly freezes and I’m unable to complete a session. I’ve spoke to IT and they aren’t being much help other than asking me to send screen shots of what’s happening. Which the app won’t send. I’m honestly so frustrated because I do enjoy the app!
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Response from developer
Thank you so much for the feedback, we are constantly updating the app & improving. We understand your frustration, you're one of the select few users that experience lag or buffering. We've recently fixed this issue thanks to you.
