Too high making charges
The making charges are absurd(upto 47-48%) Gold prices is higher than any other jeweller They even beat tanishq at making charge and gold prices Plus the boxes that they give are so pathetic made of paper that even starts to come off as the glue gets weak. Total profit oriented company with no respect for customer experience . Being a regular customer now i wont think of buying anything from here.
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Response from developer
Dear customer, we apologise for the inconvenience caused. Please help us with the Order ID or your contact details to check and arrange for a different box. WhatsApp us at 8655808321 or call us at +18004190066. We would like to inform you that our making charges are determined by the design, metal, and the diamond weight. We have provided approximate making charges for products on our website and for customized products. Hence, post-manufacturing, the making charges may vary depending on the final metal and the diamond weight.
Bad Payment Pathway
I was trying to order 4 ornaments in bluestone and even on 6 to 7 times of attempt the payment didn’t work to me. So today I decided to check with 1 item, payment is successful without order confirmation…..since 40 mins the payment processing fee page is rotating, this is weird.
Bluestone team, what is this?
Bluestone team, what is this?
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Irritating calls
Whenever i try to browse something in the app someone or other always calls me on my phone number directly without my consent! Can’t a customer browse the products in peace???? Why all the people of bluestone has to call me every time!!!! This is soo irritating and unprofessional. I have not given my consent to call me all the time or at all. Please stop calling
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No transparency on 10+1 plan
Store offered 10+1 plan and failed to mention that in case of delay I will not be able to avail the benefit of this scheme, store didn’t even cared to call and mentioned when I made late payment. Reason for late payment was login failure on this mobile app. Pathetic company.
Worst quality jewellery
Just do not buy anything from these looters. Their jewellery quality is very bad. Almost 50% we had to send for repair within few months. Some were deformed, for earrings screw will come out.. and on top of that they charge for repair even when it’s their quality issue. Store staff is also useless.
Bad Customer service
I booked **two rings with blue stones**, and honestly, this entire experience has been nothing but disappointing. First, I asked to change one from **gold to rose gold** — denied. Then, I asked to change the other from **rose gold to gold** — suddenly, the price shoots up. Fine, I agreed. But when I realized the order was crossing my budget and asked to **cancel**, you told me the refund would go to my account.
Let me remind you — I **paid in cash**. So why on earth can’t you return my money the same way? Don’t call it “policy,” call it what it really is: **bad customer service**.
From the very beginning, I was the one adjusting. I wanted to book at **45% advance**, you forced me into **50%**. I still agreed. At every step, I’ve bent over backwards to go along with your terms. And now, when it comes to basic fairness, you hide behind your so-called “policy.”
If I paid in **cash**, give me back my **cash**. It’s that simple. Stop making excuses.
I’ve dealt with other **big brands** before, and trust me, I have **never faced such problems**. But this time — my god — the way I’ve been treated is beyond disappointing.
No wonder your company isn’t growing — with this kind of arrogant and rigid service, how do you expect customers to trust you? Brands like **Tanishq** thrive because they **value customers**, while you clearly don’t.
Sach mein, ab samajh aa gaya ki aap log **kitni level tak customer ko pareshan kar sakte ho.** This is not customer service, this is harassment. And people deserve to know: **don’t waste your money on a brand that doesn’t respect its own customers.**
But well, congratulations — at least you’ve mastered one thing perfectly: **the art of losing customers.** 👏
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Let me remind you — I **paid in cash**. So why on earth can’t you return my money the same way? Don’t call it “policy,” call it what it really is: **bad customer service**.
From the very beginning, I was the one adjusting. I wanted to book at **45% advance**, you forced me into **50%**. I still agreed. At every step, I’ve bent over backwards to go along with your terms. And now, when it comes to basic fairness, you hide behind your so-called “policy.”
If I paid in **cash**, give me back my **cash**. It’s that simple. Stop making excuses.
I’ve dealt with other **big brands** before, and trust me, I have **never faced such problems**. But this time — my god — the way I’ve been treated is beyond disappointing.
No wonder your company isn’t growing — with this kind of arrogant and rigid service, how do you expect customers to trust you? Brands like **Tanishq** thrive because they **value customers**, while you clearly don’t.
Sach mein, ab samajh aa gaya ki aap log **kitni level tak customer ko pareshan kar sakte ho.** This is not customer service, this is harassment. And people deserve to know: **don’t waste your money on a brand that doesn’t respect its own customers.**
But well, congratulations — at least you’ve mastered one thing perfectly: **the art of losing customers.** 👏
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Slow process
First i sell my earing which i purchased from blue stone. first he add my refund amount in blue cash and then i request to refund and add my bank details its take 7-8 days to give my refund other brand like caratLane give refund instantly. bad service
Response from developer
Dear Sir/Ma'am, We are sorry for any inconvenience caused. We shall certainly share your feedback with the concerned team. Currently, our TAT for the refund to be reflected in the account is 5 to 7 working days once initiated.
Exceptionally bad service
There is no intent of maintaining customer service in this product recently. Despite confirming delivery dates and ensuring it multiple times, during actual delivery, there was no update on the portal, then one support agent mentioned about delivery by 8pm and afterwards another agent said it was not possible at all just towards the end.
Utterly disappointed by the experience. Much better to go for Tanishq or other brands where commitment and customer service are valued
Utterly disappointed by the experience. Much better to go for Tanishq or other brands where commitment and customer service are valued
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Don’t go for gold mine schemes
It’s simple trap by blue stone, making charges are too high as compared to other brands. No verities if you will do customise then they will give very high abnormal prices so you can cancel. Don’t recommend it’s a fraud jewellery brand who taking money from us and harassing us.
Worst service
Worst service I started a plan of 11 months it was one week to maturity of the plan they told me we will redeem your 11 th month voucher before maturity I ordered a ring at that store my size was not available so they told wait for 2-3 days product to be delivered its was jus two days for my plan to mature they didn’t redeem my voucher told me to wait for two days to mature my plan worst service they called me ur product is arrived please come and collect it after I went they told me to come after two days wen ur plan is mature very bad service bluestone go to hell they are better jewellers out there branch chandanagar Hyderabad
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What’s up with costly making charge?
I love your products but it comes with great making charges too, well.
Payment gate issue
Sometimes it hang while trying to pay
Doesn’t allow password reset
Your business is going to CaratLane cos everytime I try resetting password it shows the same error ‘password doesn’t match the criteria’. It’s become so annoying that I’ve deleted this app and ordered from CaratLane, they anyway have better designs and price. Adios!
Best application
Bluestone app is truly the best online jewelry application that I’ve been conveniently using for last 2 years.
Best diamond
Online shopping Service is awesome and fast.
App not working
I don’t know what happened to the app I am not able to open and use it, everytime I am trying to it’s giving me error something happened try again later
Response from developer
Dear Sir/ ma'am, We are sorry for the delayed reply and to know that the APP was not working for you. Kindly let us know if you are still facing the issue so that we can check and get the same rectified. WhatsApp us at 8655808321
Worst app worst service
Do not purchase anything from bluestone. It’s a jewellery scam. I purchased a jewellery from them but it was defected and when I asked them to return or exchange it they denied it to do on the same price. It was just one I purchased the jewellery. They ruined my anniversary. Do not purchase from them. Choose your local jeweller instead.
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something went wrong
latest update not working in iphone
App and website both are not working
I’m trying to login to website and app as well both are not working. Please rectify asap.
Feedback of services
Awesome quality and delivery experience
