Incorrect balances PLEASE FIX!!
This App cannot make accurate financial calculations. How can I trust an institution with my money that doesn’t know math?
The App no longer calculates available balance by deducting pending transactions. This app has gone backwards since BluePeak bought USE Credit Union. Back then even though it was just an old fashioned credit union, they still knew how to do math. Now that it’s shiny new BluePeak, the “Available Balance” is always the same as the “Current Balance”. So pending transactions like interbank transfers and ACH transactions that take days to settle aren’t deducted from “Available Balance” even though they are showing as pending right there in the app. So you have to manually figure out how much money you really have available to spend. Such a big step backward for a financial institution. Maybe they have to spend their money on rebranding instead of hiring app developers who can program basic calculations into the app. Or maybe someone just accidentally deleted that bit of code and no-one at BluePeak has noticed. Sad.
The App no longer calculates available balance by deducting pending transactions. This app has gone backwards since BluePeak bought USE Credit Union. Back then even though it was just an old fashioned credit union, they still knew how to do math. Now that it’s shiny new BluePeak, the “Available Balance” is always the same as the “Current Balance”. So pending transactions like interbank transfers and ACH transactions that take days to settle aren’t deducted from “Available Balance” even though they are showing as pending right there in the app. So you have to manually figure out how much money you really have available to spend. Such a big step backward for a financial institution. Maybe they have to spend their money on rebranding instead of hiring app developers who can program basic calculations into the app. Or maybe someone just accidentally deleted that bit of code and no-one at BluePeak has noticed. Sad.
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On again: Off again
Oh joy, each month, I must use my online banking app to transact several Zelle payments and receive confirmastiono of Zelle deposits into my checking account. Too often the app will not accept a correct password. I am forced into Fprgot Password. Then I am told my new passwords are invalid, which means a call to the main office. They then say that I must use an underscore for some unknown reason. Meanwhile, I have wasted a lot of my valuable time due to a poor IT system at BluPeak, an otherwise friendly, pleasant alternative from the horrid NuVision Credit Union where they do not even answer your calls to the main number most of the time.
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Unresponsive, Doesn’t work with Plaid
Doesn’t work with Plaid “Use your location”
Unresponsive, loses documents
“Use your location”
Scams and phone spoofing
External transfers are broken for weeks. Support team does not care about this at all.
Unresponsive, loses documents
“Use your location”
Scams and phone spoofing
External transfers are broken for weeks. Support team does not care about this at all.
Incorrect balances
The App no longer calculates available balance by deducting pending transactions. This app has gone backwards since BluePeak bought USE Credit Union. Back then even though it was just an old fashioned credit union, they still knew how to do math. Now that it’s shiny new BluePeak, the “Available Balance” is always the same as the “Current Balance”. So pending transactions like interbank transfers aren’t deducted from “Available Balance” even though they are showing as pending right there in the app. So you have to manually figure out how much money you really have available to spend. Such a big step backward for a financial institution. Maybe they have to spend their money on rebranding instead of hiring app developers who can program basic calculations into the app. Or maybe someone just accidentally deleted that bit of code and no-one at BluePeak has noticed. Sad.
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Unresponsive, Doesn’t work with Plaid
Doesn’t work with Plaid “Use your location”
Unresponsive, loses documents
“Use your location”
Scams and phone spoofing
External transfers are broken. Support team does not care about this at all.
Unresponsive, loses documents
“Use your location”
Scams and phone spoofing
External transfers are broken. Support team does not care about this at all.
Confusing
Your account balance never feels accurate. It’ll say one number, you won’t spend anything and then the number changes. Really hard to gauge finances when the numbers don’t feel reliable. Wouldn’t recommend banking here.
Unresponsive, Doesn’t work with Plaid
Doesn’t work with Plaid “Use your location”
Unresponsive, loses documents
“Use your location”
Scams and phone spoofing
Unresponsive, loses documents
“Use your location”
Scams and phone spoofing
Latest update doesn't work
For at least two months, once logged into the app no account info is shown. Says 'this information is temporarily unavailable' please fix.
Missing USE still
BluPeak isn't customer friendly
Mobile banking reset issues
They reset their online banking and this wiped all linked accounts. I went to call to fix the problem, and the wait time was 90 minutes. I tried the chat function and they said try calling. I will be removing my money from this CU
Unresponsive, Doesn’t work with Plaid
Doesn’t work with Plaid “Use your location”
Unresponsive, loses documents
“Use your location”
Unresponsive, loses documents
“Use your location”
Zelle issues
I’ve been a member with BluPeak for 20+ years back when they were USE CU. I’m having so many issues with Zelle through their app and website. I’ve tried to get it fixed for the last 3+ months and no dice. I hate writing reviews like this but I’ve had it and most likely leaving this CU cause of that.
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Widget option?
Question for the developers prior to any of the 8.0 updates they used to be an option to have your bank balance as a widget. Is that by chance coming back anytime soon?
Update ruined locations map
When you’re out and about and need to find an ATM, the 3D map is terrible. The old version was much easier to use.
Helpful
As someone who constantly works and invests my money regularly and responsibly, Blu Peak is as helpful as a regular piggy bank, except kept securely. Transfers are also easy to understand and doesn’t take long when transferring money to another fellow member.
The best credit union you can find.
Great people. Kind people. People who care about you. I bank here and the app works great. Just fantastic!
Latest update completely ruined the app
App used to be decent when it was USECU but ever since Blupeak took over it’s been going steadily downhill. First they broke Face ID, and now they’ve completely redone the UI with an absolutely ridiculous combination of webviews. It’s like stepping into a Time Machine to 15 years ago.
It’s not only unusable, but completely useless. You can’t even make transfers in the app anymore! This is enough to make me close my account.
It’s not only unusable, but completely useless. You can’t even make transfers in the app anymore! This is enough to make me close my account.
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Bank issues
This is the second time the bank has issues and I can’t withdraw my money from the atm. The only way to get money out is by going to the bank and withdrawing it there. I hope this doesn’t keep on happening because I will be forced to change to another bank.
BluPeak app ok in the US - almost useless with VPN abroad.....
The app is ok in the continental US and all functionality like Zelle and bill pay seem to work. I could not get transfers to work to pay my Card. It is almost totally useless abroad when using a VPN. I'm at a five star hotel in Tenerife where the internet is good, however using a VPN (Hot Spot and Tunnel Bear) to the US and the app is useless. I use a VPN on public WiFi for obvious reasons and it's beyond comprehension that a banking institution cannot provide a secure and reliable means to bank while abroad. My friends on Santander and LLoyds have no problem.
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Bank
Excellent
