App won’t open anymore
Worked fine until this week. Not sure how to report a problem
Please fix!
The app no longer opens. I’ve even uninstalled and reinstalled it, but it doesn’t open anymore when I click on it. Please fix it.
App not working
Why is this app all of a sudden not working? I have to use the internet browser to log in to my account.
App won’t Open
every time I click to open the app it closes immediately. I check and there is no update. I don’t know what’s going on
Unable to open app
App keeps on crashing when trying to open
Unusable
I’m a newcomer to BNY Pershing, and if they handle my funds the way they write an app, I won’t be with them for long. I went through the full process of downloading and set up, but now every time I try to access the app it appears for a second and shuts down. No reason. I’m very frustrated by it.
Login crash
Login crash. Can’t even access.
App Not Working
Not sure how to report a problem so I decided to just send review indicating app isn’t opening anymore. I’ve really never had any issue with it until this past week. Not sure what the problem is.
Please Update App
App will not open on iPhone, please update.
Fix your app
Fix your app - it no longer opens on IOS devices with latest operating system
App won’t open.
This app needs to be updated. I can’t even get it to open. How can I check my account if I can’t even get into it.
Worst app
Navigation, functionality, reliable all very weak
Horrible app
If I could give this app a zero or even a -5, I would. This is what happens when you use third-party. You can’t even understand the people when you call the number they’re from another country.
Tools are terrible
The “valuation over time” only allows YTD, as one example. impossible to effectively evaluate your portfolio performance with this app.
Can’t get in
This app won’t let me in, even though I have an account. The customer service line doesn’t work either, and just hangs up on me.
Doesn’t work on iPad.
Very disappointed in this app. Twice this year, we have had to change the password on my account because it wasn’t recognized for any reason we could determine. . I can use the app on the iPhone but not my iPad. And don’t even try to get help!
Buggy app
Check amounts for electronic deposits are almost always recognized incorrectly. If you try to click the “edit” button, you have to click it multiple times before it lets you to edit the check amount. Deposited checks can’t be viewed or tracked. Just a terribly designed app.
Login info deletes with every minor update they require
Each time the app updates, it fails to retain any of the user login information. What good is having an app that doesn’t simplify the process of quickly seeing your finances? Also, app is very limited in terms of how you view your accounts.
Face ID & remember device
Since the last update, neither of these options work. it never prompts for Face ID, even though I have it turned on, and have turned it on multiple times. The remember my device does not work either.
Crashes every time!
The app crashes on the first attempt every single time I log in! Changing the name to BNY is not going to help you when you don’t have a half decent app. Even the tech support link on the Apple App Store doesn’t work. It’s pathetic.
