Ads turning this into BORED Kings
Bunnies everywhere
Rude Customer Support, Won’t Help With Problems
I won a first place prize for an event, didn’t receive the prize, emailed support, and received an insulting email back. First, they told me that I didn’t qualify for the MVP prize and that I wasn’t dedicating enough time to the game to win it. I was not inquiring about the MVP prize, which I know I did not get, I was inquiring about the first place leaderboard prize (which is much less than the MVP prize) that I know I did win and did not receive.
The part that was so insulting to me was the fact that they said I have not put in enough time and effort into the game to win prizes. The account I currently play on is actually my second account. My first one was created over 5 years ago and got to a high level from YEARS of dedication to playing this game daily. I only created a new account because I wanted to be on a similar level to some friends that I got to join the game. So I’m bringing people to their game, dedicating hours a day for years to playing this game, all to be told that I’m actually not playing enough or working hard enough in the game.
Now they’ve blocked me from sending anymore support messages, which I found out after trying to contact them asking about the rude email I received.
I had loved this game for years and was so dedicated and never expected them to treat me this way. I am extremely disappointed in the team and I really thought they were better than this.
