Completely useless – cannot connect to smartwatch
This app is an absolute nightmare to use. It constantly fails to detect or pair with my boAt smartwatch, even when the watch is sitting right next to the phone with Bluetooth fully enabled. Every sync attempt either endlessly buffers or throws a random connection error.
I have tried restarting both devices, reinstalling the app, and resetting network permissions multiple times, but nothing resolves the issue. Without a working connection, the smartwatch is basically just an overpriced digital watch. The developers need to push a fix for these pairing and stability bugs immediately. Avoid until they overhaul the software.
I have tried restarting both devices, reinstalling the app, and resetting network permissions multiple times, but nothing resolves the issue. Without a working connection, the smartwatch is basically just an overpriced digital watch. The developers need to push a fix for these pairing and stability bugs immediately. Avoid until they overhaul the software.
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Response from developer
Hi Tushar, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at customer.support@coveiot.com with your contact details and the given reference number #69360001.
Worst App
Frustrated with the app. I bought Boat Ultima Ember watch in March 2026. Since then I am trying to connect the watch to my iPhone. It’s not allowing. While logging in asks for mobile no. After entering mobile no it goes for OTP. But no OTP to my mobile. Instead unknown email ID is shown and hence I am not getting OTP. It’s not allowing to input correct email. Nor customer support team helped. They simply asked me to claim warranty. Even after sending my watch to Service Centre they simply returned back telling watch is working fine.
I am fed up with the app and also boat company. Final option is to go to Consumer Forum.
I am fed up with the app and also boat company. Final option is to go to Consumer Forum.
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Response from developer
Hi! We are extremely sorry for the inconvenience. To help you with this, kindly write to us at customer.support@coveiot.com. We will help you at the earliest. Feel free to reach out to us for further assistance.
OTP
It is ok but the OTP does not work
App not responding
The app has not been working in iOS for past 3 weeks, it is really irritating that i even cannot change time of my watch due to this issue, the watch is of no use to me because of this.
Good
Nice features but can be more accurate and advanced.
Response from developer
Hi, thank you for taking the time to leave us a positive review.
Facebook Messenger Notifications Not Available
Is there a plan to update the software to allow Facebook Messenger Notifications? The watch is good so far but I was really looking forward to this feature. Giving 2 stars now because of that. Also, BoAt Ultima Prime is not listed on the other app (BoAt Wearables). In that app, Messenger notifications can be enabled. Please update both apps with the Messenger notification feature.
Smartwatch: BoAt Ultima Prime Onyx Black
Phone: iPhone 13 (IOS 18.4)
Smartwatch: BoAt Ultima Prime Onyx Black
Phone: iPhone 13 (IOS 18.4)
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Finally added SOS
Very good
Je n’arrive pas à me connecter à l’appareil
Je n’arrive pas à me connecter la montre
Size of the app and OTP issue
Why the size of the app is 500 MB approx ? It’s a waste as per the device make it diff …a ring won’t need watch features .. and OTP for the ring device is not working ..are you guys testing the app ?
Bad app
Not able to configure
Sync goes in loop
Sync goes in loop. Additional configuration error in every 5 seconds. Please fix it.
Awful customer support
I’m using boat smart ring active plus. I have following two issues:
1) App crashes while viewing heart rate graph on recorded activities. This problem didn’t exist before iOS26 update.
2) No sleep score available and the colour coding of sleep stages are not proper. In general no insight or readiness score available from any measured data making them useless.
I tried mailing to the support team but they blocked my mail from their mail server after back and forth mails. So I am really frustrated with my purchase.
1) App crashes while viewing heart rate graph on recorded activities. This problem didn’t exist before iOS26 update.
2) No sleep score available and the colour coding of sleep stages are not proper. In general no insight or readiness score available from any measured data making them useless.
I tried mailing to the support team but they blocked my mail from their mail server after back and forth mails. So I am really frustrated with my purchase.
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Add SOS to Ultima ember
Add sos and weekly smartwatch updates to update ultima ember
Watch is good, battery also good enough to stay long more then 7 days I can say. But havesuggestions
Watch shold download at least current watch face from app and show into the default faces. Multiple time its changing so every time need to go app and then change face. It taking time..
App is useless
This app is so useless that connection with watch is failed every 1 week and we need to reset the watch to reconnect-all data is lost in this process and we have flaws in all the areas… repent buying this boat watch that too 2 of them for family… never again buying any boat product
App keeps crashing
I have been boat user for 2+ years now but this app has truly disappointed me. Every time I try to change any settings, it crashes. I have been trying to sync my device since 4 hours now. It keeps getting disconnected and I cannot even get started with Bluetooth calling feature. The time zone too! It keeps showing me in am even though I would be running on pm. This is truly frustrating. Please please fix it or I might have to return the device.
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Request for new features
BOAT ACTIVE PLUS SMART RING - Sleep tracking should be spot on, but it doesn’t seem accurate yesterday it missed about 3 hrs of sleep , please bring afternoon naps auto tracking, also bring sleep score, recovery score or bio charge just as in amazefit smart watches, you already have the sensors you need to being these features through software update, also there is no pace data in walking activity, please fix that too, also add an option to add different trackers to in activity tracking screen such as steps, time and distance, now there are only 2 trackers in activity tracking screen, heart rate and calories. Also auto heart rate monitoring set to every 5 minutes but the ring measures only after half an hour, please fix it. In sleep tracking the tracking shown rem sleep time is shown but not shown in the image also bed time and wake up time is missing
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Response from developer
Hello Simar, we appreciate your feedback, and we will definitely take this into consideration.
Useful App & Smartwatch
There are thousands of cheap Chinese apps in the health sector and we find a very good quality app and smart watches from Boat - an Indian brand with zero chances of data being misused by third party companies. App is of good quality, watch is of very good quality and process are reasonable. Looks stunning!
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Data sync issue
My mobile OTP not working. Also data sync issue.
Boat
Its not working properly because when i try to pair with my phone it did not connect with it didn’t enjoy any feature.
