Bobber App User Reviews

Name: Bobber App: 5G Helium hotspot
Rating: 2.2 (29 reviews)

Bobber App: 5G Helium hotspot

Bobcatminer, Inc

🔧 Utilities

Top reviews

Most Recent Highest Rated Lowest Rated

Error with connection

I tried this app and the helium app to connect my phone to the device and I’m unable to do so, this is issue has been going for a year now and I’m not really making anything from this crypto miner. I contacted the support team but no luck, they sent the basic troubleshooting solutions like, make sure that your app is up to date and you have Bluetooth connections, etc…things we already know.

Sudadsaid85

3 years ago

Junk

devnull!

3 years ago

No longer connects to my bobcat 300

Use the hotspot app instead

Chrisppddxx

3 years ago

Awful garbage of an app

Web dashboard in app says my miner is offline, but it’s green and still actively earning IOT. Clicking other items in their app results in 404 errors. Like who is developing this app and do they even care anymore? Absolutely worthless at this point.

Sunflare98

3 years ago

Response from developer

We apologize for these issues. Helium's recent migration to Solana has introduced some issues which are being worked on currently. We're hoping to have these addressed soon.

Can’t change account email

This app is good for the most part, but there’s no option to change my account’s email, which should be a basic feature in 2023. I asked support about this and they said I should create a new account instead. This is not possible, since my miners are located hours away from me, and I would have to delete and repair them with my new account. Please just let me change my account’s email in app!

jakeknisely12

3 years ago

Response from developer

We've passed this change email feature request over to our developers to make them aware. We apologize for the difficulties with this current process. You should be able to add your miners to the new Bobber App account without needing to physically visit the miners, for information on this process check out the following article: https://bobcatminer.zendesk.com/hc/en-us/articles/5747439409563-Add-and-Remove-Hotspots-from-Web-Dashboard - if you're still unable to get the miners added to the new Bobber App account, please submit a new ticket to us and we'll be happy to help guide you through the process.

Broken after Solana

Nothing works reliably after the Solana migration. I recommend waiting until they get the next version out likely in May. Witnesses, Earnings and key details appear broken or unreliable currently.

C2Unity

3 years ago

Response from developer

We apologize for these issues. Helium's impending migration to Solana has introduced some issues which are being worked on as quickly as possible. We're hoping to have these addressed soon.

Bobber app crashes after helium migration to Solano

Ever since the Helium Netwerk migrated to Solano, my app continues to crash. Every time I click on my hotspots information. I deleted and downloaded the app on numerous occasions since the migration it does not fix the problem.

420munchies

3 years ago

Response from developer

We apologize for the inconveniences and are working to address these issues as quickly as possible. Please update to the latest version of the app to see if your issue has been resolved by our recent update.

App crashing

App still crashing

Ky grunt

3 years ago

Response from developer

Buggy!

Setup was simply buggy. Once onboarded, the miner dashboard has an API error that does load the witnesses/rewards. Please fix!

22tp92

3 years ago

Response from developer

We apologize for these issues. Helium's impending migration to Solana has introduced some issues which are being worked on as quickly as possible.

Additional miners

Not able to add any of the miners to the app. The app will not allow adding of any new miners.

Guesttttttttt

3 years ago

Response from developer

Hello, we apologize for the difficulties with onboarding. We're currently working on addressing this issue as quickly as possible!

Buggy

The app crashes often and some of the menus don’t work. Setting up their miners is no walk in the park either. They need constant attention

rossphi

3 years ago

Response from developer

Hello, we're sorry to hear you've had a poor experience with the app. Can you provide some specific details on what crashes you were seeing and what menus weren't functioning? You can submit a ticket here: https://bobcatminer.zendesk.com/hc/en-us/requests/new and we'll work on getting these issues addressed. Thanks!

I forgot my email

I have my bobcat miner and i don’t remember the email i used to sign up cos its been a long time i used the device.

Khris00114477

3 years ago

Response from developer

Hello, we're sorry there is no forgotten email recovery feature at this time. You should be able to create a new account with your current email however. You should then be able to add your miners to the new Bobber App account without needing to physically visit the miners, for information on this process check out the following article: https://bobcatminer.zendesk.com/hc/en-us/articles/5747439409563-Add-and-Remove-Hotspots-from-Web-Dashboard - if you need any help with this process, please submit a ticket to us here: https://bobcatminer.zendesk.com/hc/en-us/requests/new and we'll be happy to help guide you through the process.

Can’t change account email

jakeknisely12

3 years ago

Great fort managment

Great app that provides remote insights to both my Lora and 5g fleets.

ventario

4 years ago

Response from developer

It's great to hear you're having a good experience with the app. Thanks for being a member of the Bobber community!

Great App

Very useful, I use it to monitor multiple hotspots daily. Always getting new features added too.

HotspotRunner

4 years ago

Response from developer

Great to hear you're having a good experience with the app! If you have any suggestions please feel free to submit them here: https://bobcatminer.zendesk.com/hc/en-us/requests/new and thanks for being a member of the Bobber community!

Money missing

I have in my app all the rewards that I have received. Then I have the Helium hotspot app connected and I believe also the Bobber app connected to the same miner??? The worst problem is that I said ok I will let this play out & now I was at $1.05 rewards so far after 3 days, what happened to my rewards because now the app is saying I only have 0.08 cents in my wallet how is that possible when I have touch code apple phone so NOONE can get into my phone?? What’s really going on is the whole Helium app thing a scam?

kshaul2

4 years ago

Won’t read miner

Was offline for a few months. Came back with the same 12 word key phrase and wouldn’t let me gain access to my own miner. It’s mine. Why cant I access it if I have 12 word key phrase???

Wouldnt suggest

4 years ago

App works fine (testing 08-02-2022)

I previously setup my bobcat miner 300 with the OG Helium app. After installing the bobber app and linking it with my Helium wallet my HNT miner showed up on host tab as expected. As for other negative app ratings should refrain from lumping hardware ratings in with the app ratings IMHO. Their are a lot of variables to consider such as location elevation, hex density, antenna type, antenna length, and antenna placement. I suggest joining the Helium discord, watch some YouTube and reading other online documentation before setting up your miner to get best results. Miner hardware shipping times from China suppliers were 6 to 8 months due to the COVID pandemic. This also has nothing to do with developer app ratings. Do Your Own Research, especially if you are not technical. Best of luck.

$\/1|>3|2$ \/1|>3|2

4 years ago

Bugs

The app will not allow me to use Ethernet instead of WiFi. When pressing Ethernet, it does nothing. Then I hooked up WiFi and tried to set location, it finds location but just spins instead of locking it in. Still not online. Working on the 6 attempt now! SMH

Pr02c@LL

4 years ago

Scam and the app is a joke

IT director here. If you have not bought a bobcat -STOP they are not worth the cost of postage now. Also in regards to this stupid app. It’s a joke. It’s next to impossible to use. You most likely will not be able to find how to register a new miner without support and there really is no support. It is designed to sell you more equipment not get you going. I respectful developer would make your on boarding easy. Also note the as the “quick start “ that ships with the miner is incorrect

Pokerman11

4 years ago

Response from developer

We're sorry to hear you're having issues with the app! Can you provide some additional feedback on pain points you're experiencing? We have a Knowledge Center section dedicated to the Bobber App here: https://bobcatminer.zendesk.com/hc/en-us/categories/4557758673179-Bobber-App which we can try to get added directly to the app. If you need additional support, please submit a ticket here: https://bobcatminer.zendesk.com/hc/en-us/requests/new - We will be reviewing the quick start guide for any updates that need to be made. Thank you for the feedback!