Mr
We good app to make money
Excellent
Excellent
BOlt Driver
⭐☆☆☆☆ 1 Star
Very poor app for drivers. Bolt does not provide proper support when riders create problems or behave badly. The app is extremely slow, and booking and reservation issues cause unnecessary waiting and waste drivers’ valuable time. Drivers deserve better support, faster service, and a reliable app. Based on my experience, I would not recommend this app to other drivers. Very disappointing service.
Very poor app for drivers. Bolt does not provide proper support when riders create problems or behave badly. The app is extremely slow, and booking and reservation issues cause unnecessary waiting and waste drivers’ valuable time. Drivers deserve better support, faster service, and a reliable app. Based on my experience, I would not recommend this app to other drivers. Very disappointing service.
Show more
Bad fare and Trips
Fares are really not good
Bad admin support
Not good admin
support
support
Apple CarPlay & Android Auto
Hello. Is possible to have the bolt driver app to work on Apple CarPlay and Android Auto. Other app like Uber Driver app does it
Just read this and update your app
Nice app to work with. But, please read this:
-Show pick up and also drop off on the map, I don’t accept trips blindly unless I’m familiar with the area and the post codes.
Ricky from London.
-Show pick up and also drop off on the map, I don’t accept trips blindly unless I’m familiar with the area and the post codes.
Ricky from London.
No support no tech
Tech issue from start no support 2 weeks now
Very unprofessional
They have absolutely no respect for their drivers. I would recommend working with Uber or any other ride-hailing app rather than Bolt.
Imagine this: today is the fifth day I’ve been waiting for them to verify my permission letter. My previous letter expired, so I uploaded a new one. According to their own policy, the verification process should take 48 hours. I accepted that and was willing to wait, but it has now been five days, and I still have no idea when they will complete the verification.
Just think about it: if drivers have to wait a week every time they need a single document verified, how are they supposed to earn a living? This clearly shows a lack of consideration for drivers and the difficulties they face when their accounts are put on hold. Drivers deserve better communication, faster verification, and more respect for their time and livelihoods.
Imagine this: today is the fifth day I’ve been waiting for them to verify my permission letter. My previous letter expired, so I uploaded a new one. According to their own policy, the verification process should take 48 hours. I accepted that and was willing to wait, but it has now been five days, and I still have no idea when they will complete the verification.
Just think about it: if drivers have to wait a week every time they need a single document verified, how are they supposed to earn a living? This clearly shows a lack of consideration for drivers and the difficulties they face when their accounts are put on hold. Drivers deserve better communication, faster verification, and more respect for their time and livelihoods.
Show more
Driver Support service Issue
There are no strong support services available for the drivers like other companies. The support staff is sitting outside of the UK and they don’t know about the basic mechanisms regarding driving and other legal requirements.
I uploaded a new insurance document for my car but still after 4-5 days it’s not been reviewed and my account is paused. If we contact the support staff they will say we can’t do anything on this, only the relevant department will look into this.
I uploaded a new insurance document for my car but still after 4-5 days it’s not been reviewed and my account is paused. If we contact the support staff they will say we can’t do anything on this, only the relevant department will look into this.
Show more
Driver
Title: Bolt Must Treat Drivers Fairly – Unpaid Waiting Time, Cancellation Fees and GPS Problems
I am extremely disappointed with the way Bolt treats its drivers when it comes to cancellation fees, waiting time and technical problems with the app.
I have been working as a professional private-hire driver for years, and I believe drivers deserve fair treatment, transparent payment rules and proper support. Unfortunately, my repeated experiences with Bolt have left me questioning whether the company genuinely values its drivers’ time and effort.
1. Unpaid waiting time and refused cancellation fees
Recently, I accepted a job and travelled approximately 2 miles to collect the passenger. I reached the passenger’s road, marked myself as arrived, and went to the pickup location. The passenger came out and got into my car, but then got out and returned to their house. I waited for approximately 9 minutes in total, but the passenger did not return.
I cancelled using the No-show option provided by the app after the required waiting period. However, Bolt refused to pay the cancellation fee, arguing that I had marked myself as arrived before reaching the exact pickup point.
I understand that drivers must follow the rules, but I do not understand why the entire cancellation fee should be refused without properly reviewing the actual GPS location, waiting time and circumstances.
If the waiting time is supposed to start when we reach the customer’s exact pickup location, why does the system not reliably detect our arrival automatically? Why must drivers rely on a manual button and then risk losing their payment because it was pressed slightly too early?
If the app offers a No-show option after the waiting period, drivers should be given clear information about the conditions for payment before cancelling. We should not discover afterwards that our time and effort will go unpaid.
2. My time, fuel and vehicle expenses have real value
Drivers do not work for free. We leave our homes to earn a living and pay for fuel or electricity, vehicle maintenance, insurance and mileage ourselves.
When we travel to a passenger, wait outside their house for 9 or 10 minutes, and receive no payment because they do not show up, we bear the entire loss.
What value does Bolt place on a driver’s time? Why should a driver lose money when they have made a genuine effort to complete the booking?
A few unpaid cancellations may not seem significant to a company, but repeated incidents directly affect a driver’s daily earnings and ability to cover expenses.
3. Previous airport incident and parking reimbursement
This is not the first time I have experienced this problem. On a previous airport job, I waited for the passenger but did not receive the cancellation payment. There was also a problem involving the pickup location and the app.
I had to pay the parking charge at Manchester Airport Terminal 2 out of my own pocket, and according to my experience, I did not receive the reimbursement I expected.
Drivers should not have to pay airport parking charges and lose working time because of location or app issues, then struggle with support to obtain the money they believe they are owed.
Bolt should investigate the GPS records, trip history and parking receipt instead of repeatedly sending standard responses.
4. The GPS and arrival system needs improvement
Bolt should introduce a reliable automatic arrival-detection system or improve the existing GPS process so that the driver’s actual location and waiting time can be verified fairly.
If there is a technical problem, poor GPS accuracy or a delay in updating the driver’s location, the driver should have a fair opportunity to explain what happened. A payment decision should not rely solely on the timing of a manually pressed button when other trip evidence is available.
5. Clear payment rules and better driver support
Drivers need to know exactly when waiting time is paid, when a cancellation fee applies, and what happens if a passenger fails to show up.
When we follow the available process but are subsequently refused payment, support should explain the specific evidence and policy behind its decision. Repeating the same standard response does not resolve the underlying problem.
I am asking Bolt to improve its app, GPS accuracy, cancellation-fee process and driver support. Drivers deserve transparent rules and a fair review of disputed trips.
I am not asking for special treatment. I am asking for fair compensation for the time and expenses we genuinely incur while providing a service.
Bolt depends on its drivers to deliver rides and generate revenue. Our time, mileage, expenses and hard work deserve respect too.
I hope Bolt takes this feedback seriously and makes meaningful improvements instead of allowing the same problems to continue affecting drivers.
I am extremely disappointed with the way Bolt treats its drivers when it comes to cancellation fees, waiting time and technical problems with the app.
I have been working as a professional private-hire driver for years, and I believe drivers deserve fair treatment, transparent payment rules and proper support. Unfortunately, my repeated experiences with Bolt have left me questioning whether the company genuinely values its drivers’ time and effort.
1. Unpaid waiting time and refused cancellation fees
Recently, I accepted a job and travelled approximately 2 miles to collect the passenger. I reached the passenger’s road, marked myself as arrived, and went to the pickup location. The passenger came out and got into my car, but then got out and returned to their house. I waited for approximately 9 minutes in total, but the passenger did not return.
I cancelled using the No-show option provided by the app after the required waiting period. However, Bolt refused to pay the cancellation fee, arguing that I had marked myself as arrived before reaching the exact pickup point.
I understand that drivers must follow the rules, but I do not understand why the entire cancellation fee should be refused without properly reviewing the actual GPS location, waiting time and circumstances.
If the waiting time is supposed to start when we reach the customer’s exact pickup location, why does the system not reliably detect our arrival automatically? Why must drivers rely on a manual button and then risk losing their payment because it was pressed slightly too early?
If the app offers a No-show option after the waiting period, drivers should be given clear information about the conditions for payment before cancelling. We should not discover afterwards that our time and effort will go unpaid.
2. My time, fuel and vehicle expenses have real value
Drivers do not work for free. We leave our homes to earn a living and pay for fuel or electricity, vehicle maintenance, insurance and mileage ourselves.
When we travel to a passenger, wait outside their house for 9 or 10 minutes, and receive no payment because they do not show up, we bear the entire loss.
What value does Bolt place on a driver’s time? Why should a driver lose money when they have made a genuine effort to complete the booking?
A few unpaid cancellations may not seem significant to a company, but repeated incidents directly affect a driver’s daily earnings and ability to cover expenses.
3. Previous airport incident and parking reimbursement
This is not the first time I have experienced this problem. On a previous airport job, I waited for the passenger but did not receive the cancellation payment. There was also a problem involving the pickup location and the app.
I had to pay the parking charge at Manchester Airport Terminal 2 out of my own pocket, and according to my experience, I did not receive the reimbursement I expected.
Drivers should not have to pay airport parking charges and lose working time because of location or app issues, then struggle with support to obtain the money they believe they are owed.
Bolt should investigate the GPS records, trip history and parking receipt instead of repeatedly sending standard responses.
4. The GPS and arrival system needs improvement
Bolt should introduce a reliable automatic arrival-detection system or improve the existing GPS process so that the driver’s actual location and waiting time can be verified fairly.
If there is a technical problem, poor GPS accuracy or a delay in updating the driver’s location, the driver should have a fair opportunity to explain what happened. A payment decision should not rely solely on the timing of a manually pressed button when other trip evidence is available.
5. Clear payment rules and better driver support
Drivers need to know exactly when waiting time is paid, when a cancellation fee applies, and what happens if a passenger fails to show up.
When we follow the available process but are subsequently refused payment, support should explain the specific evidence and policy behind its decision. Repeating the same standard response does not resolve the underlying problem.
I am asking Bolt to improve its app, GPS accuracy, cancellation-fee process and driver support. Drivers deserve transparent rules and a fair review of disputed trips.
I am not asking for special treatment. I am asking for fair compensation for the time and expenses we genuinely incur while providing a service.
Bolt depends on its drivers to deliver rides and generate revenue. Our time, mileage, expenses and hard work deserve respect too.
I hope Bolt takes this feedback seriously and makes meaningful improvements instead of allowing the same problems to continue affecting drivers.
Show more
Review
When you guys updates the price on the drivers app, do it on the customer’s app too. It causes arguments sometimes
Arsalan
bolt prices are better than uber. uber is going down and down and bolt is getting better and better.
Fuel price/pick up price
Why are you treating us bad the price of fuel is higher than the price of the trip why are you treating us like this we are not a slave if you know you can't increase the ride price please leave Nigeria and the commission you diduct is to much why before we deliver and mentain our cars it's getting out of hand
Show more
I enjoy being a bolt driver
So wonderful
Account suspended
Account suspended on Saturday when trying to update profile picture, should really have a warning explaining this process and now no will help until 24 - 48 hours have passed.
good
Like it
Price are low than mileage
Low price
Super App
Einfach zu bedienen und alles läuft unkompliziert. Bin sehr zufrieden.
Response from developer
Hallo, es freut uns sehr zu hören, dass die App für Sie so unkompliziert ist und alles reibungslos läuft. Vielen Dank, dass Sie sich die Zeit genommen haben, das zu teilen, und dass Sie Bolt nutzen. Wir freuen uns auf Ihre nächsten Erlebnisse mit Bolt!
It is very good job just sitting in the car no job at all
The reason I love this job it’s lazy’s job