Poor Customer Service
I’ve been following up about my cash out issues, but no one replies.
non-existent customer service
i cannot get my money because their OTP stopped working and i couldn't update my email and mobile number
Verification disabled
Not able to cash in because account isnt verified but not able to have my account verified because its disabled
Very unresponsive
You do not get a respond within the day. Contact number cannot be reached. No clear instruction how to proceed. 9:00 AM to 3:00 PM market hours and still no update from them.
Account Verification Error
Always getting the message Error: Something went wrong when trying to complete account verification both on iphone and ipad
Difficult to be verified
Have not yet started using the apps because it took me more than 3 days waiting to be verified. I sent email to their customer service and unfortunately they said to resubmit, they did not even tell what happened to my previous verification request. It’s just a waste of time so I just uninstalled it…
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Permanent Address
I wasn’t able to input my permanent address 😢
No forget PIN option
One way or another we can be forgiven to forget something including our PIN to this app; however this app has no system to independently retrieve your PIN other than go to customer services that will take forever to respond… not a good service in modern world where time is of essence in money matters.😭😭😭
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Verification Nightmare
Spent a week being rejected for several different reasons, considering i have 3 major banks (including unionbank) and 7 digibanks and never had any issue signing up. The customer service is as bad as i was told and i believe it now after the experience.
Bad app
Cashin always failed not working.Don’t use it
The app is not working at all
The cash in is not working even if I use their bank (Unionbank), and I tried various methods to cash in. I don’t know why this app passed the QA test. I just wasted my time trying multiple times. No use.
Ty bonds, great app
Thanks alot
Sign UP Unavailable??
I just wanted to start investing pero….
Verification Process Stringent
Keeps on messaging me that there are entries inconsistent…
Signup Unavailable FOREVER!!!
It’s been months since I downloaded & installed. Been checking almost everyday, but signup is still unavailable.
Update…
Sign up now open but nothing happens when you click Submit in Account Verification.
Update…
Sign up now open but nothing happens when you click Submit in Account Verification.
Smooth process
Was approved overnight, cashed in real time, and invested in both RTB-24 and Premyo! Good job!
Very convenient app!
Easiest way to buy bonds. Smooth and fast transactions like cash in, cash out and selling of bonds. Overall, awesome app!
No OTP Received
I was able to cash in but can’t proceed with my transactions (buying bonds, cashing out) as I am not receiving an OTP. Please fix this ASAP.
useless
can’t cash-in. useless app. emailed customer service multiple times & still no reply. will just delete.. waste of time
Can’t buy bonds!
Registering, verifying, and cashing in is smooth. However, I tried to buy Premyo Bonds and it didn’t work! The system does not send me an OTP for authorization. Please fix this. Thanks!
