Error
Hindi ko maview yung aking account palaging “dormant” nkalagay.
Anu to??? Palagi na lng ah.. Last month gnun din. Then pag nagemail nmn error. Paki-aus nmn Oh!!!
Anu to??? Palagi na lng ah.. Last month gnun din. Then pag nagemail nmn error. Paki-aus nmn Oh!!!
No Option for Forgotten Username
I cannot access my account because I forgot my username. I thought I have a screenshot. Totally my fault. Don’t know what to do now.
As of Jan2026
The app is garbage! My wife and I tried to do the 1st step of creating an account and it kicks us out with a session timeout message every single time, don't waste your time! Go get the BDO or BPI apps instead!
Response from developer
Hi! We're sorry for the inconvenience. There may have been an intermittent network connection, but at this time, ATM and digital banking services are available. You may try performing your transaction again. Please make sure that only one connection (Wi-Fi or Mobile Data) is active at a time. Thank you.
OTP
There’s always a problem receiving an otp.
Fix it
If there were an option to give a negative star rating, I would give it. Every time I transfer money to another account using this app, it crashes. I have to log in again and again and again. Because of this, I need to hurry when entering the account number, instead of being able to double-check it. If I try to check whether the account number is correct, the app crashes and I have to log in all over again.
IT team, please fix this issue.
IT team, please fix this issue.
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