Bonjour RATP User Reviews

Name: Bonjour RATP
Rating: 4.8 (1958 reviews)

Bonjour RATP

RATP Smart Systems

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience47.5% of reviews

Neutral7.6% of reviews

Negative experience44.9% of reviews

~ Based on 396 written reviews from the US App Store.

What users say

Summarized from real user reviews of Bonjour RATP. Based on 2K reviews and a 4.8/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Navigation app.

Positive things

🚀Easy to use
🚀Helpful for getting around Paris
🚀Accurate route planning
🚀Integrates with Apple Wallet
🚀Provides real-time updates

Negative things

🐛Frequent app crashes
🐛Unreliable ticket validation
🐛Poor customer service
🐛Confusing user interface
🐛Requires Navigo pass to purchase tickets

Is Bonjour RATP Safe?

Bonjour RATP appears safe based on user ratings. AppsHunter Safety Score for Bonjour RATP is 96/100.

This assessment is based on 1,958 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience

0.6% of ratings suggest some concerns

4.3% of ratings point to a risky experience

~ Based on 1,958 App Store ratings for Bonjour RATP.

Is Bonjour RATP Legit?

Bonjour RATP appears to be a legitimate app. AppsHunter Legitimacy Score for Bonjour RATP is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Entered card every time

How does this app have such a high rating? Terrible to use, if I bought 3 cards for myself and family members, I would have to enter my credit card 3 times. But that’s not all…when validating each card on the bus or metro, I’d have to close one and then use Apple face activation and then double click and then reactivate the next. Insanely long process. There are other apps I saw people using in Paris which seem to work better. Or the metro card. Or how about get it together France and accept credit card payments like every other city in 2026.

Osidedad

3 days ago

Grausam im Sommer, keine Klimaanlage und keine Lüftung in den Waggons, UNGLAUBLICH!!!!

Haben den Wochenpass für ca. 32€ genutzt, (alles sehr gut geklappt) 2 Fahrten von ca. 50 Fahrten hatten wir Frischluft in den Waggons, UNZUMUTBAR!!!!!!Ich möchte das hier klarstellen: wir Menschen benötigen Frischluft und nicht nur etwas Frischluft durch kleine Oberfenster während der Fahrt, bitte alle VORSTANDSMITGLIEDER der Metro-Paris im Sommer zu 50 Fahrten ZWINGEN um diese unmenschliche Erfahrung zu machen!!!!!! Das Personal war sehr freundlich und hilfsbereit. Wie gesagt: Im Sommer? Nie wieder!!!!!

Diezehn

6 days ago

Response from developer

We are sorry to hear about your experience. As the customer service for the Bonjour RATP app, we are unable to handle issues that occur into the RATP network. Please contact RATP customer service: https://www.ratp.fr/en/contacts/client or call 📞3424 (free call). 🙏 Tom

Excellente application

Cette application est très bien faite pour trouver des itinéraires, mais, je n’ai pas pu acheter de titre de transport avec ma carte de crédit….

Elise Gambetti

7 days ago

Response from developer

Le service de billettique IDFM a probablement subi des instabilités et nous vous prions de bien vouloir nous en excuser. Si en renouvelant votre action le problème devait persister, nous vous invitons à contacter le service client IDFM (via notre app Bonjour RATP, onglet Titres, bouton "?") qui pourra vous aider. 🙏 Tom

Amazing App

Traveling Paris from the states, this app made all the difference. We were traveling with 2 adults and 2 children, all of the fares for airport RER / standard RER and bus can be loaded up ahead of time. Keep in mind - each traveler will need their own ”pass” and they can’t be loaded all onto one pass. You can create a new pass on the app and easily apply normal and reduced fares for the kids on their own pass. Tip - setup Apple Pay before doin this and it’s seamless. Without it, you need to enter your credit card for every single transaction as I found out.

HappytravelerBB

8 days ago

Response from developer

Hello Happy traveler ! Glad that Bonjour RATP helps you save time with ticket purchases! 🤗 Tom

Perfekt ⭐️⭐️⭐️⭐️⭐️

Sehr leicht intuitiv bedienbar, Routen werden erstellt, Fahrpläne sind einsehbar und die Stationen in der Nähe angezeigt. Das Sprachangebot macht es auch für Touristen nutzbar. Großartige App!

julistern

12 days ago

Response from developer

Thank you for your feedback! 🤗 Tom

Awful

Can’t load it

Cjp1020

a month ago

Good for travelers

I almost didn’t download because of the reviews but the app works perfectly. Easy to purchase tickets and load to Wallet. No need to set up an account. The directions feature is really helpful - especially where to enter/exit metro stations.

KKJMaine

a month ago

Response from developer

Thanks. Glad that Bonjour RATP helps you save time with ticket purchases! 🤗 Tom

Great for tourists

Super helpful to navigate public transit in Paris!

KellyChaCha

a month ago

Glitches

Once the login and password are created, it was impossible to sign in, kept glitching, for both myself and my daughter so was not a one off

newab3057

a month ago

Response from developer

Hello. Is this the Bonjour RATP account (dark blue screen) or the IDFM Connect account (light blue screen)? If it is the latter, please click the "?" help button on the Titres page of Bonjour RATP to be directed to the appropriate IDFM customer service. 🌞 Tom

Geht einfach nicht…

Zuerst das positive,
Ticket kaufen, geht.
Das Problem ist, selbst wenn man das Ticket an den Automaten hält, geht die Schranke nicht auf.
Man kann das Ticket validieren so oft, wie man möchte, die Schranke geht nicht auf.
Plastikkarte gekauft, zwei Euro gezahlt, Plastikkarte aufgeladen geht immer und zuverlässig.
Was soll ich mit einer App, die unnötig kompliziert aufgebaut ist und nicht funktioniert.

Fazit, unübersichtlich, unnötig kompliziert, funktioniert einfach nicht, schlecht.

Das Verhalten konnte auf zwei unterschiedlichen iPhones mit aktuellen Betriebssystem beobachtet werden.
Nun habe ich übrige Tickets in der App und mein Geld ist verloren.

Das einzige, was uns erheitert hat, ist, dass als wir unsere Plastikkärtchen hatten und damit problemlos fahren, konnten wir ganz viele Anwender mit Mobiltelefon in Paris sein, die das selbe Problem hatten und nicht in die Metro kamen.

Diese Rezension ist bewusst in Deutsch geschrieben, damit die Entwickler eventuell erkennen, wie man sich als nicht Franzose mit französisch ärgern kann.

Andi061166

a month ago

Response from developer

Bonjour et désolé pour ce problème de validation au portique. Pour valider votre titre, il suffit de présenter le haut de votre iPhone (inutile de le déverrouiller) ou l’écran de votre montre Apple Watch sur la cible de lecture sans contact de la borne de validation. Attention, si vous possédez plusieurs cartes Navigo dématérialisées (pour valider aux portique pour un enfant sans smartphone) il vous faudra choisir la carte avant de valider. Dans ce cas, nous vous recommandons d’activer le mode "Transport express" de la carte Navigo que vous souhaitez utiliser (sinon double cliquer sur le bouton droit latéral pour choisir la carte à utiliser). Pour en savoir plus, consultez notre FAQ "Aide et contact" en tapant "validation". Si néanmoins votre smartphone continuait à ne pouvoir ouvrir le portique, nous vous invitons, depuis l’app Bonjour RATP à cliquer sur le bouton d'assistance "?" dans la page Titres afin de joindre le service client IDFM qui est le seul en mesure de procéder à une analyse de votre compte et un éventuel remboursement (attention : IDFM ne pourra pas traiter votre demande si vous les contactez directement). 🙏 Tom

Excellent App to negotiate Paris

Very easy even for an older person (67) to understand and get wherever you want in Paris ⭐️⭐️⭐️⭐️⭐️
For everything else ….

Knifeau

2 months ago

Response from developer

Thank you for very much your feedback! Glad that our Bonjour RATP app is helping you with your travels in Île-de-France! 🤗 Tom

American tourist should avoid

If you travel into Paris as an American, avoid the subway and bus system and the Navico card usage. They’ve intentionally made the system, when translated to English, fault and not provide the indicated service. I purchased 10 tickets at a kiosk. I charged all 10 with additional trips. Then we went to the entryway from the louvre to travel into the city. At the entry, gates were all open, not working as they should. We placed all our 10 cards onto the indicated area and went inside. Approx 10 feet inside, a transit person stopped us and scanned our tickets. Telling me that none, NOT ONE!, of the tickets had value. In addition I was being charge $70 euro each as a penalty. I had receipts for all the charged transit cards and the trips purchased. This did not matter. She would not allow us to pass at all. She fined us and threatened us with arrest if we continued to object. She indicated “Americans” twice in our conversation as uncooperative. I asked for a supervisor and was rejected. And if I didn’t pay onsite she treated to confiscation of my passport. Not once did any of the other transit persons check anyone else coming through. They had three others posted at this location. This was an outrageous event. Totally offensive as there was no common sense used. I have tried to reach out to support or a supervisor but there does not seem to be a system to address this. Looks like it is typical.

4realJC

2 months ago

Response from developer

We are sorry for this bad experience. We invite you to contact the customer service of the transport operator who issued the fine (indicated on the penalty receipt) and for Louvre station it was probably RATP : please call 📞 3424. If you receive a refusal or no response, you may contact the RATP mediator : https://www.ratp.fr/mediateur 🙏 Tom

Scam Written All Over It

Why is the app forcing me to enter credit card information merely to download the app? That in itself, makes it too suspicious for me to proceed.

JimPartain

2 months ago

The worst ticket App

The worst app for traveling with kids

098Vladimir

2 months ago

Médiocre

Interface pour payer les tickets trop tordue

parksantacruz

2 months ago

Ticketing easy but route planning fails 90% of time

It is really easy to buy tickets on the app and load them to your iPhone, Apple Watch or Navigo card. However, 90% of the time you try to check a route it gives you, “oops, and error has occurred, try again later”. So frustrating!! We had much better luck with Apple Maps for routes from one place to another.

Lawlaydee

2 months ago

Avoid - wrong Date on Tickets

Navigo tickets purchased on the App have the incorrect date and unable to refund without apparently needing to go to a ticket office and getting the app ticket cancelled then requesting an in app refund

Incompatible Apple ios18

2 months ago

1점도주기아까운앱

앱이 결제도 잘안되고, 이 앱 말고 다른 앱있으면 무조건 다른앱쓸듯 프랑스 여행 때 대부분 이거쓰던데 ㄹㅇ 비추

짱고슴도치

3 months ago

Response from developer

Hello. Sorry for the problem. The IDFM ticketing service appears to be currently experiencing instability, and we sincerely apologize for the inconvenience. If the issue persists after retrying, we invite you to contact IDFM customer service (via our Bonjour RATP app, “Tickets” tab, “?” button), who will be able to assist you. 🙏 Tom

Exceptional!

This app is amazing! First time in Paris didn’t get lost once. I am a Solo traveler 🗼❤️

Lanenaely1

3 months ago

Avoid this App!

Wrong information given by app.
App sent us on 351 bus. The bus circled around Paris, then went in completely the opposite direction. The train line was closed, so buses were packed! After over an hour on the bus, we asked the driver who told us the bus went nowhere near where we were supposed to go!
Finally got to our hotel after a 35 minute Metro trip from a remote corner of Paris!

James190treat1

3 months ago

Response from developer

Hello. Please send us screenshots to clients@bonjour-ratp.fr showing your departure and arrival addresses, as well as the route suggested by Bonjour RATP so that we can investigate. 🙏 Tom