Not a great app and feel robbed paying a withdrawal fee when I’m still waiting for payment.
Recently I’ve been using a competitor’s cashback app, so I re-downloaded Boostworks to compare the two. The biggest positive is that Boostworks does sometimes offer better cashback. For example, a £100 supermarket voucher at a major shop gives £6 cashback on Boostworks compared with £4.50 on the competitor.
The problem is that actually using the vouchers is much more frustrating. The “instant” vouchers often take quite a while to load, with several different pages needing to process. Standing at a busy self-checkout waiting for a barcode to appear is pretty awkward. With the competitor, I can pay with Apple Pay almost immediately and the barcode appears straight afterwards.
The withdrawal process is another issue. There’s a £1 fee for bank transfers, which is effectively 10% if you withdraw the £10 minimum. I also didn’t realise there was a fee until I contacted Boostworks about my withdrawal. I’m now six days into waiting for the money, and was told transfers can take up to 10 working days. My competitor withdrawals have arrived within 24 hours.
I also found the bank-transfer process a little uncomfortable. You enter the sort code and account number, but there’s no real confirmation of the recipient before sending the money. Afterwards, the only information I can see is the last four digits of the account number. It just doesn’t give you much reassurance when you’re waiting for the money to arrive.
The app itself feels quite clunky too. Search and filtering are basic, retailers take up a lot of screen space, and you can filter by voucher type but not by retailer category. There’s also quite a lot of duplication between the home screen and Discounts section.
Finally, I’ve noticed the same few services appearing repeatedly in “Top Picks” and “This Week’s Deals”, including a paid VPN/password manager I’ve never heard of. I don’t know whether these are sponsored placements, so I won’t claim they are, but I’ll be keeping an eye on whether they continue to appear.
Overall, I think the cashback rates can be genuinely good, but the app makes the process much more complicated and time-consuming than it needs to be. The competitor may offer slightly less cashback, but the whole experience is currently much quicker and easier to use.
Awful discounts
The app is clunky and not very user friendly.
Months between updates and still the most basic bugs remain
Can’t remove payment cards.
After having searched for something, “coffee” for examine, you then select a result, if you select to go back you would expect to go back to the list of search results, but you instead get taken to the initial landing page of the app
After 7 months since the last update they have updated the app so menu text isn’t missing. Crazy that it took so long.
Response from developer
Hi 👋 We're really sorry to hear that you're experiencing issues with the app. We've logged this and will be investigating it as soon as possible. It's always helpful to get more detail when investigating issues. If you can, please send us some screenshots of the app on your device, including the areas where the menu options are missing text, to help@boostworks.co.uk. Thanks for sharing this review and flagging this issue, we appreciate it.
Version 1.0.20. Months between updates and still the most basic bugs remain
Can’t seem to be able to remove payment cards.
Text is blank / missing for some menu options.
Why can’t I favourite pages for the instant vouchers I want to buy?
Response from developer
Hi 👋 We're really sorry to hear that you're experiencing issues with the app. We've logged this and will be investigating it as soon as possible. It's always helpful to get more detail when investigating issues. If you can, please send us some screenshots of the app on your device, including the areas where the menu options are missing text, to help@boostworks.co.uk. Thanks for sharing this review and flagging this issue, we appreciate it.
Nothing you can’t find online anyway
App operates like it requires an update
Conclusion: concept is correct, delivery needs work.
Easy to use
Awful experience
Offers have got worse and big brands keep leaving their platform. Feels like brands don’t want to work with the new company.
Response from developer
Hi 👋 Thanks for your feedback. We're sorry to hear that you feel the app is poor. Once you've successfully paid for an order, there is an option to save your card. However, we recognise that we could improve the visibility of this, so we're working on making this feature more obvious to enhance the experience. Thank you for bringing this to our attention.
Not optimised for household use
Response from developer
Hi 👋 Thanks for sharing your review! We totally hear your frustration and appreciate you bringing this to our attention. Our service is primarily designed for solo account holders, so while you can share your account by accessing it via the app on two devices, there's currently only the option to link one email address to your account at a time. You can change the email address in the 'My Account Settings' area before placing an order so it gets sent to a different individual/mailbox, but we appreciate that's not always practical. We've captured your feedback and will consider this as part of our next phase of updates. Thanks again!
Great but why hide the wallet ??
Recently the Wallet moved from front screen to under the account menu which is why I gave 4 stars this time. Would be better if on front screen again but that’s my only criticism.
Response from developer
Hi 👋 We hear you and appreciate you taking the time to share this feedback with us. We've recently been working on improving the experience of the app to make the wallet easier to get to and will be releasing an updated version of the app soon. Watch this space! Update: Hi! 👋 We're pleased to let you know that we've released an app update today which includes some navigational changes to make it easier to get to the wallet. You'll now see a wallet icon on the homepage which takes you straight there. Thanks again for sharing your feedback, we really appreciate it.
Basket
Response from developer
Hi 👋 Thanks for your review. To remove items from your basket, you can tap the 'x' icon for each of the items in your basket to remove them. If you're still having trouble clearing your basket, please email us at help@boostworks.co.uk so we can support you further. Hope that helps!
Awful service, awful support
Response from developer
Hi 👋 Thanks for sharing your review. We're really sorry that you've had a negative experience using our service - that's certainly not how we want our valued users to feel. We'd really appreciate having the opportunity to speak to you about your experience. If you're up for it, please email us at help@boostworks.co.uk quoting CA030624 and a member of our team will respond to you.
Code did not work and refund refused
Response from developer
Hi 👋 Thanks for sharing your review. We're really sorry to hear that the code you bought didn't work. We'd like to be able to speak to you about this again and resolve this for you. If you're up for it, please email us at help@boostworks.co.uk and quote CA030624 and someone will respond directly.
Not great since new app launched
Response from developer
Hi! 👋 Thanks for your review and feedback. We're very sorry to hear you've had a poor experience and we'll take this valuable feedback on board. You should be given the option to save your payment card once you've placed an order. Upon ordering an item, you should see a 'Save this card for future orders' button. If it's not working, please reach out to us at help@boostworks.co.uk so we can support you further.
Good app bugs need squashing
Response from developer
Hi! 👋 Thanks for sharing your feedback with us, it's really helpful. You should be able to save your payment card after placing an order through the app. Once your order has gone through, there'll be a 'Save this card for future orders' button. If it's not working, please reach out to us at help@boostworks.co.uk so we can support you further.
