Not a great app and feel robbed paying a withdrawal fee when I’m still waiting for payment.
I’ve had access to Boostworks through work for over a year. When I first got it, I was quite excited by the idea of earning a bit of cashback on everyday spending, but I stopped using it after a while.
Recently I’ve been using a competitor’s cashback app, so I re-downloaded Boostworks to compare the two. The biggest positive is that Boostworks does sometimes offer better cashback. For example, a £100 supermarket voucher at a major shop gives £6 cashback on Boostworks compared with £4.50 on the competitor.
The problem is that actually using the vouchers is much more frustrating. The “instant” vouchers often take quite a while to load, with several different pages needing to process. Standing at a busy self-checkout waiting for a barcode to appear is pretty awkward. With the competitor, I can pay with Apple Pay almost immediately and the barcode appears straight afterwards.
The withdrawal process is another issue. There’s a £1 fee for bank transfers, which is effectively 10% if you withdraw the £10 minimum. I also didn’t realise there was a fee until I contacted Boostworks about my withdrawal. I’m now six days into waiting for the money, and was told transfers can take up to 10 working days. My competitor withdrawals have arrived within 24 hours.
I also found the bank-transfer process a little uncomfortable. You enter the sort code and account number, but there’s no real confirmation of the recipient before sending the money. Afterwards, the only information I can see is the last four digits of the account number. It just doesn’t give you much reassurance when you’re waiting for the money to arrive.
The app itself feels quite clunky too. Search and filtering are basic, retailers take up a lot of screen space, and you can filter by voucher type but not by retailer category. There’s also quite a lot of duplication between the home screen and Discounts section.
Finally, I’ve noticed the same few services appearing repeatedly in “Top Picks” and “This Week’s Deals”, including a paid VPN/password manager I’ve never heard of. I don’t know whether these are sponsored placements, so I won’t claim they are, but I’ll be keeping an eye on whether they continue to appear.
Overall, I think the cashback rates can be genuinely good, but the app makes the process much more complicated and time-consuming than it needs to be. The competitor may offer slightly less cashback, but the whole experience is currently much quicker and easier to use.
Recently I’ve been using a competitor’s cashback app, so I re-downloaded Boostworks to compare the two. The biggest positive is that Boostworks does sometimes offer better cashback. For example, a £100 supermarket voucher at a major shop gives £6 cashback on Boostworks compared with £4.50 on the competitor.
The problem is that actually using the vouchers is much more frustrating. The “instant” vouchers often take quite a while to load, with several different pages needing to process. Standing at a busy self-checkout waiting for a barcode to appear is pretty awkward. With the competitor, I can pay with Apple Pay almost immediately and the barcode appears straight afterwards.
The withdrawal process is another issue. There’s a £1 fee for bank transfers, which is effectively 10% if you withdraw the £10 minimum. I also didn’t realise there was a fee until I contacted Boostworks about my withdrawal. I’m now six days into waiting for the money, and was told transfers can take up to 10 working days. My competitor withdrawals have arrived within 24 hours.
I also found the bank-transfer process a little uncomfortable. You enter the sort code and account number, but there’s no real confirmation of the recipient before sending the money. Afterwards, the only information I can see is the last four digits of the account number. It just doesn’t give you much reassurance when you’re waiting for the money to arrive.
The app itself feels quite clunky too. Search and filtering are basic, retailers take up a lot of screen space, and you can filter by voucher type but not by retailer category. There’s also quite a lot of duplication between the home screen and Discounts section.
Finally, I’ve noticed the same few services appearing repeatedly in “Top Picks” and “This Week’s Deals”, including a paid VPN/password manager I’ve never heard of. I don’t know whether these are sponsored placements, so I won’t claim they are, but I’ll be keeping an eye on whether they continue to appear.
Overall, I think the cashback rates can be genuinely good, but the app makes the process much more complicated and time-consuming than it needs to be. The competitor may offer slightly less cashback, but the whole experience is currently much quicker and easier to use.
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Awful discounts
Discounts are dreadful compared to other platforms.
The app is clunky and not very user friendly.
The app is clunky and not very user friendly.
Months between updates and still the most basic bugs remain
What validation testing is done with updates? Bad developers, bad validation testers. Presumably bad requirements too. It’s like this app is written by one person, in their bedroom, in their spare time, as a hobby project
Can’t remove payment cards.
After having searched for something, “coffee” for examine, you then select a result, if you select to go back you would expect to go back to the list of search results, but you instead get taken to the initial landing page of the app
After 7 months since the last update they have updated the app so menu text isn’t missing. Crazy that it took so long.
Can’t remove payment cards.
After having searched for something, “coffee” for examine, you then select a result, if you select to go back you would expect to go back to the list of search results, but you instead get taken to the initial landing page of the app
After 7 months since the last update they have updated the app so menu text isn’t missing. Crazy that it took so long.
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Response from developer
Hi 👋 We're really sorry to hear that you're experiencing issues with the app. We've logged this and will be investigating it as soon as possible. It's always helpful to get more detail when investigating issues. If you can, please send us some screenshots of the app on your device, including the areas where the menu options are missing text, to help@boostworks.co.uk. Thanks for sharing this review and flagging this issue, we appreciate it.
Version 1.0.20. Months between updates and still the most basic bugs remain
What validation testing is done with updates? Bad developers, bad validation testers. Presumably bad requirements too.
Can’t seem to be able to remove payment cards.
Text is blank / missing for some menu options.
Why can’t I favourite pages for the instant vouchers I want to buy?
Can’t seem to be able to remove payment cards.
Text is blank / missing for some menu options.
Why can’t I favourite pages for the instant vouchers I want to buy?
Response from developer
Hi 👋 We're really sorry to hear that you're experiencing issues with the app. We've logged this and will be investigating it as soon as possible. It's always helpful to get more detail when investigating issues. If you can, please send us some screenshots of the app on your device, including the areas where the menu options are missing text, to help@boostworks.co.uk. Thanks for sharing this review and flagging this issue, we appreciate it.
Nothing you can’t find online anyway
A lot of misleading titles on the offers. Discounts are virtually non existent
