Can’t even register! Doesn’t recognise address just stuck and frozen page
Stuck on register page rubbish app
Appalling
Try to book an appointment and the screen goes blank. What a waste of time!
Worse App Ever
The only thing this app is good for is changing the volume on my hearing aids. Trying to manage appointments simply does not work, all I ever get is a message saying there is a connection fault and check my internet. This message
appears regardless of internet source. To make it even more annoying the helpline was not at all interested in the problem 😡
appears regardless of internet source. To make it even more annoying the helpline was not at all interested in the problem 😡
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App and Boots’ systems not merged and aligned.
I made an appointment using this app which was confirmed. When I attended the specialist at Boots did not have me on their system.
A second experience I made an appointment which was confirmed. I received a text indicating it had to be cancelled. The next day I received a text reminding me to attends the cancelled appointment.
A second experience I made an appointment which was confirmed. I received a text indicating it had to be cancelled. The next day I received a text reminding me to attends the cancelled appointment.
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A waste of time
My top of the range aids will not connect to the app.
Awful
Slow, clunky and impossible to register. Move screens and you lose everything. Built for 1983… 40+ years out of date.
Disgusted
The audiologist doesn’t tell you how useless the app is with its disconnection problems. They’re only interested in relieving you of £3.6k of your money. I’ve got to see her next week. I hope I don’t upset her too much when I ask for a full refund.
Nightmare
App shows available bug when you pick one it then states it’s no longer available, surely it can’t be difficult to sort out your system, pathetic
Nightmare
Impossible to register tried for over an hour
Got nowhere after an hour
Poor poor app. Takes ages then locked me out. Going to delete and try again, failing that ., I probably go elsewhere
Literally does not connect to your phone
Very poor connection, constantly having to reinstall the app. Not happy
Don’t bother
The app only recognises one hearing aid and even then, can’t pair itself to the aid. Stick with Phonak’s app.
Possibly the most useless app ever
It just doesn’t work, you can find an appointment but when you try and confirm it just doesn’t do anything, absolute garbage, was it even tested, I don’t see many good reviews at all??
Tried to download the app 4 times No joy!
Downloaded the phonak app instead worked instantly!
Jury's still.out...
UPDATED. App reloads attempted. 3rd time lucky, maybe due ton recent app update/ revisions.
Awful
Don’t give me messages about the danger of changing settings when the app logs you out at random and disconnects the Bluetooth at the most inconvenient and potentially dangerous of moments when I needs to changes mode
Always stay logged in. always connected. Split the commerce from the functional hearing aid control.
Always stay logged in. always connected. Split the commerce from the functional hearing aid control.
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Response from developer
Hello, We apologize for the distress and potential danger these issues may have caused and take your feedback seriously. We are working on these problems and hope to meet your expectations once they are corrected. Thank you for taking the time to share your experience as it helps us to improve. Should you ever need further assistance you can also reach us through the "Get Help" section of the app. -Matthew
Hearing aid
Waste of time
Put purchases in the basket and then could not proceed to checkout. Iam boots hearing care kept on coming up on the app and then failed to connect me. Will look elsewhere for supplies
Put purchases in the basket and then could not proceed to checkout. Iam boots hearing care kept on coming up on the app and then failed to connect me. Will look elsewhere for supplies
App does not accept personal email addresses
Unable to use App as it will not recognise my email address as valid. Boots manage to email me at this email
Complete waste of time
Every time I try to connect to the app I have to pair them, very frustrating supposed to be from a specialist company, with the app this bad I won’t it from Boots again.
Rubbish
I was asked to use this app but I am unable to. It asks for a customer reference but I don’t have one, so yet another triumph for Boots. I don’t know who writes your apps but they need to be a customer to experience just how rubbish Boots apps really are.
Just to highlight how bonkers this app is, once you are logged in, there is a section detailing how to install it! Surely even Boots realise that you must have done this otherwise how would you be able to read it.
Pure bonkers
Just to highlight how bonkers this app is, once you are logged in, there is a section detailing how to install it! Surely even Boots realise that you must have done this otherwise how would you be able to read it.
Pure bonkers
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Response from developer
Hi there, We are sorry to hear about your frustrating experience! The Customer Reference is an optional field so it shouldn't block your account creation; required fields are indicated by a red asterisk. We hope you will give Boots Hearingcare another shot and continue to share your experience with us as we value your feedback and it helps us improve! If there is anything further we can assist you with the "Get Help" section provides direct contact with support by phone and email so that we may more quickly assist you in the future. -Matthew