Falha no earbud QuietComfort ultra gen 2
Doesn’t work
New update sucks
Seamless connection
Mysterious self-destruct
I'd like to report an issue with the Bose app that required a full reinstall and re-setup of all my products.
Setup:
- iPhone 17, iOS 26.6.2 (no iOS change before or during the issue)
- Bose app version: 13.3.4 (latest)
- Products: qc earbuds, qc 45 and qc headphones
What happened:
- Yesterday, all three products stopped connecting through the app one after the other. They had all been set up in the app and worked normally until then for years.
- Audio sometimes still connected through iOS Bluetooth sometimes automatically connecting sometimes manually, and the app still listed all products with a "Connect" option. Tapping "Connect" sent me to the "Ready to connect" pairing screen instead of connecting.
- The headsets worked normally with my MacBook throughout, so the hardware isn't the problem.
- The app had also not auto-updated, even though auto-updates are on for all apps.
What I tried:
- Updated the app manually: no change.
- Confirmed the app's Bluetooth permission was on.
- Deleted the app, restarted the phone, and reinstalled. After that, every product showed "Finish setup." Completing setup only worked after forgetting each headset in iOS Bluetooth settings and re-adding it through the app in pairing mode.
- One product kept showing "Connect" while powered off and had to be removed from the app and added again.
The issue is resolved now, but only after re-setting up every product. Since all three failed at once with no change on my side, this looks like an app-side problem, possibly a failed or partial update. Please pass it to the app team.
Got My Approval
Bose
Not one star
Bose sound bar
Good Used Ear Buds Gen II
Microphone
Update permissions issue
All the Bluetooth link does is take you to the iOS Bose app page displaying the ‘Allow Bose to Access’ list. Bluetooth doesn’t appear on that list. This omission makes the installation impossible.
Please fix or tell me what iOS settings I have wrong. Thanks!
