Unreliable app and customer service
I hosted a watch party for my family who were unable to make it in person. It was fine all day until the awards ceremony. It crashed. I was told there were no refunds because it worked most of the day. It’s like watching a movie up to the climax then cutting to the credits. Such a waste of time and money. Very disappointed.
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Terrible app
Really bad app! It does the bare minimum the developers need to do better
Worst camera direction ever
Tried to watch ISSMA Finals. There was no high cam option. Multicam consisted of lingering closeups of random players. Soloists who didn’t move and often weren’t playing. Terrible
technical issues
The sheer amount of technical issues with their site and app are supported through your generous PPV donations. don’t worry though, if you have a problem, they’ll solve it after the fact. no refunds!
Hot garbage
I won’t put raw credit card data into this hot mess
App doesn’t work
The app is not working on the morning of a band competition. There is no other source of live-streaming for this event. ZERO customer support that I’ve been able to access.
Pointless
I wish I had known how pointless this app was before I purchased a contest to watch. Nothing works. Nothing loads. Just a blank screen.
Buyer beware!
Terrible company!! Do not purchase live streams from them unless you know exactly what you are suppose to do! This is not a user friendly app! It is overpriced and worthless! There customer support is a joke!!!
Terrible. Basically a scam for money
I purchased a finals pass to watch but never got any emails or a way to login and watch. So I didn’t get the service I paid for-Product not received! Chat was a joke, and there is no one really there to assist. I tried emailing customer service but will likely get no where with that. What a waste of time and money. Bands of America needs to cancel their contract with them immediately!!!
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Worst App ever created
Don’t rely on this app… missed my children’s performance even though I purchased the event 3 TIMES while trying to figure it out. Website/app repeatedly crashes… ZERO support…
Elementary school operations
If I could give this company a Zero I would ten times over. It is like dealing with an elementary school app compared to Flomarching. And Flomarchjng isn’t even great. They don’t provide schools, schedules, or anything. And more often than not the stream crashes out during the last bands at EVERY SHOW. I’ve seen this happen for 3 years at least. I try to contact costumer service and they always blame it on my internet service or something else, when it happens nation wide. It’s crazy you pay this much money to see your kid, and this company still after 3 years is doing the absolute bare minimum and charging so much. Why doesn’t BOA just go to Flomarchjng? Whoever runs this company is making money hand over fist to provide a terrible product!! I hoped it would be better this year..who in BOA keeps saying that this company is the best option? Mmm
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Zero to stars would be more accurate.
High speed internet and none of the performances play without freezing. Email support and they are very well versed with politically correct answers. Here’s a wee I got from them. Issue is on phone or Apple TV same results freezing constantly.
Hello!
I am sorry you are having freezing issues.
I am not seeing any errors in our system and am also monitoring it via different devices and am not seeing any freezing on my end.
You may need to reinstall the app, restart your internet modem, clear your cache, or try a different device.
Unfortunately there could be many things causing freezing including local ISP, weather, too many devices connected to the internet at once, etc.
I hope this helps!
Hello!
I am sorry you are having freezing issues.
I am not seeing any errors in our system and am also monitoring it via different devices and am not seeing any freezing on my end.
You may need to reinstall the app, restart your internet modem, clear your cache, or try a different device.
Unfortunately there could be many things causing freezing including local ISP, weather, too many devices connected to the internet at once, etc.
I hope this helps!
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Great App
Excellent the quality in the video it’s amazing the sound excellence I don’t have any regrets
Lousy App/Lousy Customer Service
I had a terrible echo when I streamed. I used it in 2022 with no trouble. 2025 was way different. I notified customer service so they could check it out and improve. They weren't interested.
Here is the full response I received. "Hello!
I am sorry you were experiencing the repetition of audio and an unsmooth stream.
Unfortunately, that is generally caused by a local wifi or device not being able to process the stream.
It also was not able to be viewed after it ended as it is just a live stream with no replay/rebroadcasting.
Thanks
Jason
Sincerely,
BOX5-TV Support"
Here is the full response I received. "Hello!
I am sorry you were experiencing the repetition of audio and an unsmooth stream.
Unfortunately, that is generally caused by a local wifi or device not being able to process the stream.
It also was not able to be viewed after it ended as it is just a live stream with no replay/rebroadcasting.
Thanks
Jason
Sincerely,
BOX5-TV Support"
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Terrible streaming app
Bands of America needs to cancel their contract and go with someone else. Maybe with a big company like AT&T who figured out there issues years ago during SXSW in Austin! This is too expensive of an app to pay for to watch Bands of America or anything else to get the freezing and crappy product they offer. And the camera are terrible and do not zoom into the soloist at the right time or zoom back out correctly! Unfortunate that Band parents who cannot go see live have to put up with this!
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Junk app
App hangs on signing into service. Just a spinning wheel stick in an infinite loop. Waste of time and effort trying to watch marching bands compete. Is there anyone reading these comments? If I’m not mistaken, Apple devices can’t use Java so why do your FAQ tell you to enable Java on your iPhone? SMH. Poorly written app and even terrible tech support.
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Does this app ever work?
After logging in on the app, it never loads. Completely hung up on the loading screen.
Agree, garbage app
I am so thankful that after tonight, I will never have to look at this app again. It is the only was that parents can see marching band events that are far away that your kids are in. They have you over a barrel. Right this minute I'm desperately try to get on the app but it won't even allow me to log in. I seriously hate this app, and we have to pat $38 for a single performance!!
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Garbage App
Created an ID via your website (app does not allow the user to create an ID). Logged in, and the app hangs. Stuck on empty loading screen. Two years ago I purchased a streaming subscription, and your entire service crashed. Seems like nothing has changed. Complete garbage.
