Broken
I have used Boxcryptor free for the last 3 years mostly the Windows desktop version.
Just tried the iPhone app (old version ) and it doesn’t work so I updated to this latest version but it doesn’t work either. Cannot find a user with that name.
Fortunately the desktop version still can.
Just tried the iPhone app (old version ) and it doesn’t work so I updated to this latest version but it doesn’t work either. Cannot find a user with that name.
Fortunately the desktop version still can.
New accounts no longer allowed
Tried to use, but received message that new accounts no longer allowed
Awful handling of retirement
Unclear instructions, missing notifications until the last minute, and dupes on dupes on dupes on dupes. Spent so much time cleaning up their poorly designed exit strategy. I hope they got paid enough by Dropbox to ignore their customers.
Garbage app, garbage company
They kept removing features and then just shut it all down. Good riddance to bad garbage
They’re canceling accounts on 1-31-23
Just got a email from them saying my account and all its data will be deleted…no reason or explanation given. Apparently, other folks are receiving the same notice. All I can say is good riddance and goodbye because their service was horrible and I never trusted them to begin with….so delete away. Bye Bye, you won’t be missed.
*Update: Dropbox has acquired Boxcryptor Dec. ‘22. In doing so, Dropbox will eventually add Zero Knowledge encryption to their services. Great huh? Not unless you want to pay $20 a month for their required Business account.
*Update: Dropbox has acquired Boxcryptor Dec. ‘22. In doing so, Dropbox will eventually add Zero Knowledge encryption to their services. Great huh? Not unless you want to pay $20 a month for their required Business account.
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Deleting accounts
They must be folding the service, they sent a notice of account deletion. Why is it still on the App Store?
Glad to see this garbage app going away
Back in 2014-2016, messaged this company bc there app messed up my iTunes library which was being stored in Apples iCloud Drive. When I went to decrypt, it had swapped the name of the files from what was originally the song and corrupted about 50% of my library I’d built up since 2000’s. Lost $$$$ of data. When I reached out to support they were useless and I eventually gave up. Glad Dropbox decided to nuke this horrid product and its team.
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Sellout
A big middle finger to long time users.
Awful
The app crashed so much I couldn’t use it. I just got an email saying my account is being deleted. No explanation but I assume for not using it. How can I when the app doesn’t work? I wish we could give zero stars.
Wow.
Sold out and screwed its customers. And it appears Dropbox is only going to be employing Boxcryptor’s technology for business users. What a shame.
Stay away from anything that comes from this company. You cannot rely on them. You’ll be a long-term test subject for their proof of concept before they sell out and bail.
Stay away from anything that comes from this company. You cannot rely on them. You’ll be a long-term test subject for their proof of concept before they sell out and bail.
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Great app to protect your data
This application is an excellent way to encrypt your data. It integrates with the iOS native file app, making it extremely easy to use.
All Data will be wiped by 1/31/2023
Sold out and left all your customers high and dry. You are the total definition of scum.
Doesn’t work
I’ve used the free version on iOS for a few years. I don’t know what has happened but now I am unable to open any files, just says ‘waiting’. I have tried uninstalling and installing, iOS is latest version. This issue has gone on for a few weeks.
To be honest id give up on the app but as my files are encrypted I can’t save them elsewhere. Bit of a disaster.
To be honest id give up on the app but as my files are encrypted I can’t save them elsewhere. Bit of a disaster.
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I have had enough….
Every update to this app makes it progressively worse. 3.22 is the latest. Now, I can’t even download/view my Boxcryptor files from OneDrive on my iPad or iPhone! I even uninstalled/reinstalled the app. Yes, both devices are updated to the latest iOS . When I try to download and view a file, the circle of death just sits and spins. All of the files in my other apps will download just fine so it is not an issue with my devices.
Version 3.21 of this app at least worked although as soon as I would lock the app, Boxcryptor auto clears the download cache so now the files are not available offline. Auto clearing the cache is ridiculous. I don’t always have a data connection but I still need access to these files. If the app is locked, the files are secured, so why clear the cache?
You folks had a great product and now you have essentially made it useless. I am cancelling my plan and am in the process of moving to another encrypted storage provider.
Version 3.21 of this app at least worked although as soon as I would lock the app, Boxcryptor auto clears the download cache so now the files are not available offline. Auto clearing the cache is ridiculous. I don’t always have a data connection but I still need access to these files. If the app is locked, the files are secured, so why clear the cache?
You folks had a great product and now you have essentially made it useless. I am cancelling my plan and am in the process of moving to another encrypted storage provider.
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Won’t refund
The app worked but was not to my needs and requirement. I filled the form on their web portal (the only option they have) for the refund. Never beard back from them. Did that again … still no response. I had to escalate the case to PayPal and they looked after me.
Will not recommend this app to anyone. Now, for me the developers are into a money grab business.
Will not recommend this app to anyone. Now, for me the developers are into a money grab business.
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Uploading issues
This app has many issues especially when trying to upload a lot of things at once
I get error messages or it freezes or doesn’t upload at all
So 1 star until this is fixed
I get error messages or it freezes or doesn’t upload at all
So 1 star until this is fixed
Needs help
I think it works. I have the paid OSX version but you need iOS versions for devices. However, these versions lack instruction or help so if you want to change preferences or provider access after initial set up (which is easy but lacks explanation of what to do) there is no easy way to do so. I now can’t see providers in Boxcryptor folder because I did not turn them on in intial set up and no way to know how to do so after set up.
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Performance is a MAJOR issue even on an iPhone 13 Pro Max
Performance is a MAJOR issue even on an iPhone 13 Pro Max. Files app is barely usable, files take MINUTES to open in the Boxcryptor volume. Definitely wish I could get a refund
Brilliant
The idea to integrate the application in the file app was brilliant. It makes a lot of people including me angry at first but with time I begin to appreciate the forward thinking of people behind it. it’s simple, effective and again brilliant.
Response from developer
Thank you very much for your supportive review! We appreciate your positive feedback and keep on working to provide you with the best possible usability.
Waste of Money & Whole lot of Panic
Before downloading BoxCryptor app, I had about 7.5Gigs of free storage in my iPad. After downloading BoxCryptor app, it started eating through my storage without me knowing it. My files are on my cloud account, soI barely have any files on my iPad.
The size of the app is only ~25mg, but what was stored through the BoxCryptor on my cloud account was taking over 9Gigs on my tablet!! (Remember I only had 7.5Gig available initially) What gives?! Once I deleted the app - which was prompting me of a bug all the time - I got my available storage back. In my opinion the entire service from the app to the none-existent technical support is worthless. There’s no Tel# you can call, and they still have not gotten back to me. Next time I do myself a favour…I will save myself a whole lot of panic by storing my files in some other way.
I strongly believe that this company does not have confidence in its own service, otherwise they would offer ‘free trial’ service, or a limited service for free.
The size of the app is only ~25mg, but what was stored through the BoxCryptor on my cloud account was taking over 9Gigs on my tablet!! (Remember I only had 7.5Gig available initially) What gives?! Once I deleted the app - which was prompting me of a bug all the time - I got my available storage back. In my opinion the entire service from the app to the none-existent technical support is worthless. There’s no Tel# you can call, and they still have not gotten back to me. Next time I do myself a favour…I will save myself a whole lot of panic by storing my files in some other way.
I strongly believe that this company does not have confidence in its own service, otherwise they would offer ‘free trial’ service, or a limited service for free.
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