I was hacked. Regardless, years of progress gone. Nothing I can do about it now.
I was a loyal fan of this game, truly.
I had been playing since around 2018.
Last year (2023), I returned to the game for a whole. Then, after not playing for several months I logged back in to discover I had been banner.
Why? Because of the alleged use of an illegal program.
A year later (2024), I requested further investigation because I was still not satisfied with the response I received.
The latest response from a few days ago states that they found I had violated their policy via a “misuse of funds.”
I use nobody else’s money except my own, and yet my account got banned during the months that I was actively not playing the game.
I always change my passwords and update security settings if there is a data breach of any kind, but even so I was unaware that this had happened to my account during the duration I was gone from the game for.
I hoped that reaching out via their support form would clear some things up, but all I continue to hear is that my account violated the terms of service in the same way and that there’s nothing else to be said.
I used to see hackers and report them all the time on the game, but I never thought my account would be breached so easily despite my best efforts.
So, essentially there is nothing else I can do about it according to their team.
Worst customer service ever.
Don’t expect your account to be safe on this game.
I can guarantee from experience that other game companies have done a better job to protect any of my game accounts than Four Thirty Three has.
