Expensive vs Tesla
The charging is expensive almost like don’t wanna switch to electric
I'd give it -1 stars if I could
Worst ever charging experience by a long, long distance.
The headline on the app listing says "Get energy effortlessly..."
Here's my experience. Effortless? I'll let you be the judge of that?
Get energy? Absolutely not. All its done is drain my energy and my bank account.
Charger doesn't accept contactless.
Took ages to set up my account.
No support for Apple Pay.
Had to use my own charging cable.
Then BP took a hold of £60 - yes £60 - of my money. Who knows how long until they release that hold...
Then it failed to start charging. Retried several times without success.
Oh and I'd already paid £4.50 to park my car...
Absolute disgrace.
Let's see what BP's profits look like this year in return for providing this service...
I'll go do my shopping and then drive to the Tesla charging station a couple of miles away. 1 tap, £20 hold, and a whole lot cheaper per kWh.
The headline on the app listing says "Get energy effortlessly..."
Here's my experience. Effortless? I'll let you be the judge of that?
Get energy? Absolutely not. All its done is drain my energy and my bank account.
Charger doesn't accept contactless.
Took ages to set up my account.
No support for Apple Pay.
Had to use my own charging cable.
Then BP took a hold of £60 - yes £60 - of my money. Who knows how long until they release that hold...
Then it failed to start charging. Retried several times without success.
Oh and I'd already paid £4.50 to park my car...
Absolute disgrace.
Let's see what BP's profits look like this year in return for providing this service...
I'll go do my shopping and then drive to the Tesla charging station a couple of miles away. 1 tap, £20 hold, and a whole lot cheaper per kWh.
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Apple wallet
Why can’t i add the bp puld card to apple wallet? Costa, tesco, nandos, banks etc all do it can’t bebthat hard save us from carrying in wallet please
Account login
Existing Phone number and email address won’t work together. Says I have an account with existing email already. Won’t give me the option to login to account with existing email. Stuffing around attempting. Try to add credit card to new account. Credit card won’t add to account with unclear issue. Stupid app…I just want to charge my car
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Impossible to login
It is impossible to log into this app.
Once the credentials are entered, it accepts them but takes you back to the login page.
Raised the issue with support a few days ago and a ticket was raised but have heard nothing further.
Once the credentials are entered, it accepts them but takes you back to the login page.
Raised the issue with support a few days ago and a ticket was raised but have heard nothing further.
Bad
App just freezes on the “customise bp pulse app” page. None of the entry boxes, check boxes or button do anything
Terrible chargers terrible customer services
Avoid. Billed three times by Octopus for failed charging sessions. Contacted BP support who told me to just use credit card. Tried to charge again and charger did not work but still took £20. Octopus returned their charges after 3 days automatically. Still waiting for BP to, has now processed as a charge despite charging session and no receipt of transaction and no customer support via telephone, only email but they advise try and get your bank to organise a refund as we cannot seem to trace the transaction.
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Completely unfit for purpose
Simply doesn’t work on any level. Aside from looking like a student project (from the year before they learn about “user journeys”) the app is incapable of setting up an account (despite requiring ALL your personal details - it just gets randomly stuck and won’t take any inputs) and worse - it also can’t manage to start a charge, which is the apps only and entire purpose. Also you can’t pay using apple pay. Needs redesigning again from the ground up or, ideally, all BP chargers replaced by competitors
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App not working
I have been trying to use the app for over 2 months now and it is just bugging out I had £20 free credits but can’t look to see if there is any left
App is broken
I have reported this to BP and got no response. I can’t log into the app as it seems to be stuck on some form of start up loop so I can’t even register. I’m a disabled driver and have a mobility subscription to BP which I’m unable to use. A company the size of BP should be able to sort out a simple looping problem on the app, no deleting and re down loading doesn’t fix it, neither does rebooting the phone. BP get this sorted please and stop ignoring customer emails
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Apple wallet card
App is better overall just one request please. Why can’t i add the physical card to my wallet like i do with my bmw key or costa coffee and so on
Not working.
Tried to get it to work and then just got in a frozen loop going back and forth on map. Using latest iOS on new iPhone.
Unreal
I have tried with no success 4 times to set this app up it verifies my mobile number then verifies my email then sets up using my face recognition. All great you might think, then says one more step enter your email address I did this then it says link to verify and then freezes. Question do you want people you use this app or not.
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App glitching
Hi, having issues with the map loading, it’s trying to load every second, uninstalled and reinstalled but still same, think it’s a problem with location ,contacted support but no answer
Useless
This app is hopeless. It doesn’t remember you. Won’t let you log in won’t let you charge complete waste of time. So frustrating
Full of dread
I get filled with dread when I see a charging station is BP Pulse. The process of starting a charge is absurdly over-complicated - when it even works.
Stay away will not be using any more EVO CHARGERS ARE BETTER
Absolutely joke when to charge my car took 60 pending of my account didn’t charge the car an still no money back into my account been on phone twice with them took the money pending on the 8th at 6.30 pm an now the 12th an still no money back in my account I will not be using them again an making sure that anyone asks were to charge they will be told stay away from them now I need to get bank to look into it
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Glitchy
This app was great until the last couple of weeks until it started getting really glitchy like it’s trying to reload constantly. Now unusable - have tried deleting and downloading several times
NEW APP UPDATE ISSUE - 14 July 2026
This app has not worked for months now. It’s stuck in map boot loop and since the NEW update today. Still No Change. I have contacted Customer Services 3 Times Now even last night I can’t change payment details or cancel my subscription please sort this out your taking my money and I can’t cancel or change details this is not right.
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App stuck in loop
As others have mentioned, the app is completely unusable; it gets stuck trying to locate and continuously loops between zooming in and refreshing. Restarting the phone or reinstalling the app hasn't resolved the issue.