Great hardware, but the app is holding it back
I initially assumed the limited functionality was a hardware constraint, but it turns out the system is capable of a lot more.
The official app really should be showing real-time details like upper and lower tank temperatures and whether the compressor or heating elements are active. More importantly, we should be able to schedule specific temperatures for different times of the day instead of being stuck with basic "modes." It’s a real shame that Bradford White hasn't prioritized these updates despite the clear potential and user demand. The fact that the hardware is already sending this data but the app won't display it is a major missed opportunity.
The official app really should be showing real-time details like upper and lower tank temperatures and whether the compressor or heating elements are active. More importantly, we should be able to schedule specific temperatures for different times of the day instead of being stuck with basic "modes." It’s a real shame that Bradford White hasn't prioritized these updates despite the clear potential and user demand. The fact that the hardware is already sending this data but the app won't display it is a major missed opportunity.
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Almost useless
App fails to connect most of the time. Cannot change modes or temp setting. Usage data has long gaps from constant disconnects. Only logs 3 months of usage and you cannot download data.
The water heater is excellent, the app is broken
The schedule feature often fails to work properly due to a time zone synchronization issue. It also does not appear to understand daylight saving time.
There also is no way to adjust the temperature in a schedule. Some people would like to “charge” their tank overnight to take advantage of lower electricity rates, but this important feature is missing.
The Daily usage section of the app is nonsensical. It appears to use data from the past 24 hour period, and then plots it on a graph where the day begins and ends at midnight. Thus, it gives the appearance that part of yesterday’s usage has occurred in the future. Additionally, there is no way to view usage older than 24 hours ago.
The app requires restarts several times per week due to “error code 401”
There also is no way to adjust the temperature in a schedule. Some people would like to “charge” their tank overnight to take advantage of lower electricity rates, but this important feature is missing.
The Daily usage section of the app is nonsensical. It appears to use data from the past 24 hour period, and then plots it on a graph where the day begins and ends at midnight. Thus, it gives the appearance that part of yesterday’s usage has occurred in the future. Additionally, there is no way to view usage older than 24 hours ago.
The app requires restarts several times per week due to “error code 401”
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Wish this worked
As others have said, this app feels like it’s in the early beta stages. In particular:
* the app lets you adjust target water temperature (even warning you of your select a high/dangerous value), but while it appears to work, the value snaps back when you leave the screen. Reading deep in the FAQ it appears that the max temperature is whatever you have entered manually on the heater. So I guess I should go set my heater to max temperature, then use the app in that range? Weird. Bad. Regardless, please TELL ME that you are doing this (eg, “cannot set temp above currently-entered 130°”).
* attempting to set the mode (heat pump only, hybrid, electric, etc.) also appears not to stick. No idea how to fix that one.
* the app doesn’t display what temperature the water IS, only what you want it to be. Please show me the current temp!
* the screens for daily/weekly/monthly electricity usage frequently show blank or “no data available” messages. Force-killing and restarting the app often fixes this.
* what does setting a TOU schedule do? Apparently this makes my heater go into weird modes (like “vacation” from 4-9pm? I guess because it is trying not to use ANY electricity?), but with absolutely no visibility into any of the changes. It just says “can’t show schedule; TOU is enabled.” Please tell me what and when you are doing things!
Guys, seriously — check out the Trane Home/Nexia app, or the mySolarEdge app, for ways to actually make a useful app for your customers.
* the app lets you adjust target water temperature (even warning you of your select a high/dangerous value), but while it appears to work, the value snaps back when you leave the screen. Reading deep in the FAQ it appears that the max temperature is whatever you have entered manually on the heater. So I guess I should go set my heater to max temperature, then use the app in that range? Weird. Bad. Regardless, please TELL ME that you are doing this (eg, “cannot set temp above currently-entered 130°”).
* attempting to set the mode (heat pump only, hybrid, electric, etc.) also appears not to stick. No idea how to fix that one.
* the app doesn’t display what temperature the water IS, only what you want it to be. Please show me the current temp!
* the screens for daily/weekly/monthly electricity usage frequently show blank or “no data available” messages. Force-killing and restarting the app often fixes this.
* what does setting a TOU schedule do? Apparently this makes my heater go into weird modes (like “vacation” from 4-9pm? I guess because it is trying not to use ANY electricity?), but with absolutely no visibility into any of the changes. It just says “can’t show schedule; TOU is enabled.” Please tell me what and when you are doing things!
Guys, seriously — check out the Trane Home/Nexia app, or the mySolarEdge app, for ways to actually make a useful app for your customers.
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Mountain View, CA
This app is an aberration.
It barely displays daily usage.
But once it did it shows considerable consumption for a day when the power was down.
For monthly consumption it routinely shows 20 Kw when we mostly out of town (vacation) mode an 5Kw when we are back and back to normal use. I wonder if it’s using some proprietary way to keep track of time. 🤔
I am not even mentioning how rudimentary the functionality of the app is and how sometimes it took me factory reset just to reconnect to my phone.
It’s a disgrace to the otherwise good product.
It barely displays daily usage.
But once it did it shows considerable consumption for a day when the power was down.
For monthly consumption it routinely shows 20 Kw when we mostly out of town (vacation) mode an 5Kw when we are back and back to normal use. I wonder if it’s using some proprietary way to keep track of time. 🤔
I am not even mentioning how rudimentary the functionality of the app is and how sometimes it took me factory reset just to reconnect to my phone.
It’s a disgrace to the otherwise good product.
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